M and S letter about PPI

[dooglemire]

MY mum has received a letter about PPI from M and S explaining that she had it on a loan from them and asking her to fill in a questionnaire.

 

She thought that she did not have PPI on the loan and that is why she never did anything about it, she would not have knowingly taken it out at the time.

 

What is the best way to fill in the questionnaire?

 

alot of the questions she can not remember the answer to.

 

Is this the best way to go about reclaiming? will they be honest?

 

Thank you.

[ims21]

First off, compare the questionnaire to the one on the fos website to ensure that the questions being asked are the same.

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

If not, use the one from the fos site.

 

Has your mum got the loan agreement and a record of all the payments made?

 

It is best of you work out what you should receive back and to do this you will need the agreement and a record of the payments made.

 

While they might be honest, the general rule is "Don't Trust Them" so make sure you know what you are due.

 

In completing the questionnaire you can only answer what you know. That does not exclude you from making a claim.

 

If you prepare a spreadsheet showing how much you are owed you can send it to the lender with the completed questionnaire. They will have 8 weeks to investigate and give you a final decision.

[dooglemire]

Hi thank you for the reply

 

The questionnaire is very different from the one you have linked to.

 

We have not yet been able to find the loan details, would a SAR get these details?

 

Thank you.

[ims21]

Yes, if you don't have the data then SAR would be a good idea.

 

If the questionnaires are markedly different, use the fos one.

[dooglemire]

Hi everyone,

 

My mum has received the data from the SAR she was adamant that she had not taken any ppi out and if she did she would have cancelled it after one month when she discovered it.

However the details show that she had signed for the ppi.

 

where does this leave us? at the time the loan was taken out she was a company director of her own company and would have continued to be paid even if she was sick/ill, she says that she was not salaried but made drawings every month with the other director.

 

Is it possible to reclaim this ppi? it runs into many thousands.

[dx100uk]

yes of course

 

put those exact reasons in the fos cq

 

dx

[dooglemire]

ok thankyou.