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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Looking for advice!

 

Having major issues with Cash4Phones. . . should have read reviews first but was in a rush to send the phone away, as they chased up my phone with an e-mail saying the offer was only valid for so many days, even though I received the return package 6 DAYS after the date of the letter!

 

Anyway, I was offered £87 for a Blackberry 9860 which I bought for over £150, thought thats fair enough, so proceed to post it.

 

They come back with a derisory offer of £30.48!!!. . . £57 shorter than the original offer and quoting that there was and I quote "Excessive scratching on screen"

I would like to point out that this is not the case, I took the liberty to take photos of the phone before posting (which I attach). You will see the screen is near perfect!

 

Anyway, needless to say I won't be accepting that ridiculous offer, so went to reject it only to find they want to charge £8.95 to return it!

 

Absolutely disgusted and no idea how to proceed?!

 

Would be greatful if anyone can help!

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Hi.

 

Hopefully you have read the previous two threads - the one you first posted on and the one which was linked from there and which had a good result after a claim was started.

 

I'm afraid that for the moment you will have to bit the bullet on the return fee and try to get your phone back.

 

It seems on previous stories on this forum and elsewhere on the internet that you might have a problem getting your phone back in good condition.

Get your phone back and then we will help you work out what to do from there.

 

There really is nothing you can do until then.

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And if the phone is returned damaged?

 

It seems like too many good people are falling for this company and they are making a tidy profit on the ridiculous charges for returning items!

 

There must be something authorities can do??

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If the phone is returned damaged then you take the action which has already been taken by others.

We will help you.

If you win, then we will see where we can go from there.

I agree that it is very worrying.

Still, there is nothing you can do until you get the phone back - or else you accept their reduced offer and forget it - which is not something which I suggest you do.

 

Well done on taking pictures of the phone. That will be an enormous help

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  • 2 weeks later...

Just to give you an update, I eventually got my phone back from Cash4Phones over a week after they said they had despatched it by First Class signed for!. . . And for 4 days the tracking number didn't exist!

 

Anyway, I was offered a price of £76 by Mobilephonexchange.co.uk (slightly less than the original offer from Cash4Phones) so sent it off to them!

 

Within 2 days they confirmed they would pay me the FULL amount of £76!!!

 

Lesson to be learnt. . . AVOID the shambles / rip off of a company that is Cash4Phones and go with Mobilephonexchange.co.uk

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Personally i would be wary of any company that uses a name like cash4phones. Just like cash4gold or lawyers4u.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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