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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Housing benefit fraud case file and DPA


VashtaNerada
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The housing benefit fraud case file is likely to be exempt from a SAR, as section 29 of the DPA excludes

(1)Personal data processed for any of the following purposes—

(a)the prevention or detection of crime,

(b)the apprehension or prosecution of offenders, or

©the assessment or collection of any tax or duty or of any imposition of a similar nature,

 

Even if that were not the case, I would expect that you would not be entitled to information relating to any penalties applied to the other 2 parties, as that would be their personal data, not yours

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if you require information for legal proceedings, you may able to get information, but you would need to explain this in your request

Edited by id6052
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For the Council to have cautioned you, you must have admitted committing an offence.

 

Sounds like the others denied the offence, and there might not have been sufficient evidence to prosecute.

 

Think about it this way, if 3 people were to rob a bank and they were arrested and questioned.

1 person admits it, the other 2 deny it and there is insufficent evidence to prosecute.

The first person would get done for it and other 2 would get off.

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From what you have stated, it is clear by your own admission that you committed an offence.

 

The fact that the Council could not prove a case against the other two does not mean it did not happen, it only means there was insufficient evidence to prove it.

 

I am thinking that you might have difficulty getting information about the other two, especially if the Council opened 2 different investigations for different (although linked) offences.

 

I will try and get someone else to look in on this thread who has more knowledge on fraud/investigation issues.

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I would expect released from caution, relates to the caution relating to an IUC, rather than the application of an official caution.

 

You would have thought they would come up with different terms for these two.

 

If you are pursuing alternative legal redress, I would suggest consulting a soliitor, if you have not already. They may have more success in getting access to documents than you as an individual

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