Jump to content

  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4068 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts



I probably have not got a leg to stand on but here is the situation, would be grateful for your advice:


Stayed at a TL recently and after driving 200 miles was sent to another TL as no running hot water.


They informed us we would have to return to the other TL the next day as they could not accommodate us for both nights.


I complained to the manager that this was not acceptable as we had already been moved once, she said she would deal with it in the morning.


I was ill that night and was a bit sick on the bed so hubby moved us rooms.


In the morning the manager visited who said she would not offer us compensation for our first night's stay as we moved rooms the night before.

I hung my head in shame and agreed!


Two weeks later a bill was sent in my name to my brother's address (as he booked it) for a fine of £246.73 from CRS on behalf of TL.


Firstly I thought the matter was sorted as the manager said we would have to change hotels and no compensation - quits so to speak.


The manager did not once contact us to ask for compensation.


Secondly, could I just ignore this letter as its my brother's address?



Link to post
Share on other sites

what have you been fined for or what are they claiming for?

being sick on the bed?


wow you would have been better off smoking in the room only a £150 claim lol,


stick to your guns if you feel you been delt harshley and let them take you court if they will?


i,m going through a similar sittuation about smoking in the room and have sent them 3 letters now replying to 3 of theirs and have told them take me court.

Link to post
Share on other sites

It's not a fine. It's a speculative invoice that has no basis or merit. It has as much weight as me telling you that you now owe me £100 for giving you this info.


Write back and tell them thanks for the letter now bugger off


Basically ignore it. They cant and wont do anything. If they try to, theyre in a whole worldl of trouble.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


Link to post
Share on other sites

If they charge the card it is theft and now a criminal matter. Ignore it or send a one line letter denying any and all liability and no further correspondance will be entered into.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...