CRS Fine - how to respond

[Janemiller]

Hi

 

I probably have not got a leg to stand on but here is the situation, would be grateful for your advice:

 

Stayed at a TL recently and after driving 200 miles was sent to another TL as no running hot water.

 

They informed us we would have to return to the other TL the next day as they could not accommodate us for both nights.

 

I complained to the manager that this was not acceptable as we had already been moved once, she said she would deal with it in the morning.

 

I was ill that night and was a bit sick on the bed so hubby moved us rooms.

 

In the morning the manager visited who said she would not offer us compensation for our first night's stay as we moved rooms the night before.

I hung my head in shame and agreed!

 

Two weeks later a bill was sent in my name to my brother's address (as he booked it) for a fine of £246.73 from CRS on behalf of TL.

 

Firstly I thought the matter was sorted as the manager said we would have to change hotels and no compensation - quits so to speak.

 

The manager did not once contact us to ask for compensation.

 

Secondly, could I just ignore this letter as its my brother's address?

 

Thanks

[stokie63]

what have you been fined for or what are they claiming for?

being sick on the bed?

 

wow you would have been better off smoking in the room only a £150 claim lol,

 

stick to your guns if you feel you been delt harshley and let them take you court if they will?

 

i,m going through a similar sittuation about smoking in the room and have sent them 3 letters now replying to 3 of theirs and have told them take me court.

[renegadeimp]

It's not a fine. It's a speculative invoice that has no basis or merit. It has as much weight as me telling you that you now owe me £100 for giving you this info.

 

Write back and tell them thanks for the letter now bugger off

 

Basically ignore it. They cant and wont do anything. If they try to, theyre in a whole worldl of trouble.

[Janemiller]

Thanks for your comments. Renegadeimp do you think I should just ignore the letter and not respond at all. Also, can TL charge my brother's card for these costs?

[renegadeimp]

If they charge the card it is theft and now a criminal matter. Ignore it or send a one line letter denying any and all liability and no further correspondance will be entered into.