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Janemiller

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  1. Thanks for your comments. Renegadeimp do you think I should just ignore the letter and not respond at all. Also, can TL charge my brother's card for these costs?
  2. Hi I probably have not got a leg to stand on but here is the situation, would be grateful for your advice: Stayed at a TL recently and after driving 200 miles was sent to another TL as no running hot water. They informed us we would have to return to the other TL the next day as they could not accommodate us for both nights. I complained to the manager that this was not acceptable as we had already been moved once, she said she would deal with it in the morning. I was ill that night and was a bit sick on the bed so hubby moved us rooms. In the morning the manager visited who said she would not offer us compensation for our first night's stay as we moved rooms the night before. I hung my head in shame and agreed! Two weeks later a bill was sent in my name to my brother's address (as he booked it) for a fine of £246.73 from CRS on behalf of TL. Firstly I thought the matter was sorted as the manager said we would have to change hotels and no compensation - quits so to speak. The manager did not once contact us to ask for compensation. Secondly, could I just ignore this letter as its my brother's address? Thanks
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