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    • Especially because you have bought the car on finance, there is probably quite a lot that you can do although it sounds as if you are maybe taking the appropriate steps anyway. However you need to give as much more information. We need to know – the name of the dealer details of the vehicle, make, model, mileage, age, price paid – 70 8K? The name of the finance company – and some dates. Date purchased, the date that you have logged this with the FOS and I'm sure there will be other questions. I suppose that you don't understand your consumer rights very well because issues like the sunroof et cetera should have been repaired by the dealership and there was no need for you to spend your own money on this. On the basis of what you have told us, I would suggest that eventually should be up to recover all of your money plus the expenses you have incurred in carrying out repairs. And in fact – you could also list out the faults which have manifested themselves so far and the money you have spent on correcting those. You are entitled to purchase a vehicle which is of satisfactory quality remains that way for a reasonable period of time. At £78,000 I wouldn't expect any serious issues to manifest themselves in this vehicle for quite a few years. Tell us also about the £2400 inspection that you have had carried out. Were you advised to do this? To do this of your own initiative? Who carried it out? That lot for a start
    • Hi Dx, I am hoping you have had an opportunity to skim through this thread. Please may I give it a humble bump for your consideration. My last date to present a WS is Wednesday the 17th. Many thanks and kind regards 🙏  
    • Hello I've got a parking ticket, see here... https://ibb.co/DfHqg9F https://ibb.co/QvqH52m https://ibb.co/pbPPdDg https://ibb.co/X2F1X25 I've been parking at a particular corner in a small Tesco car park for years. Recently they put two electric charging plugs, one where that spot is and one at the bay next door, so I stopped using them out of courtesy in case they need to be used (I use that Tesco every day and drive past every day but have yet to see anyone use them). Recently I went back to Tesco when it was reasonably dark. All the bays were full, including the three blue badge bays. I have one but none of the cars parked in the bays did, I noticed as I walked past them (nobody ever gets pulled for that because Tesco have never policed this small car park before). Since there was two free electric bay spaces, and since I wasn't going to be long (just one product), I parked into my former 'regular' spot. There was a notice on the wall but if I'm honest I didn't read it because (a) I'm thick, and (b) I honestly thought it was just telling people how to use the device (like I said, I'm thick) rather than this being a parking fine. I went back during daylight and the sign is very obvious (as you can see from the picture), although not so obvious at night, although probably still obvious enough for you to tell me "tough luck, pal". Now they want £100 or £60 if I pay quickly. Am I doomed?
    • Hi All   After a bit of advice to see where I stand. Bought a car in Sept 2022 on pcp. Been told it had a big inspection and was good to go. Had many issues with it throughout the year including trims coming off the car and sunroof not closing.   While getting the sunroof repaired at month 12, in Sept 2023, the bodyshop guy said your cars been in a bad accident. Garage said it hasn't but offered to take the car back at half of what I paid for it as long as I buy a replacement from them before inspecting it (probably damage control) (car was £78k, said they'd offer £40k "trade in value" as if doing me a favour).   Ended up getting a forensic inspection done for £2400 in Dec 2023, confirmed car was in a bad smash (write off level but unrecorded on hpi) and potentially unsafe to drive - front end is slightly bent towards 1 side, what looks like a hairline crack on the chasis, overspray, bonner with patches of filler all over it, damaged rubbers etc   Raised complaint to finance company and few weeks ago to FOS... just wondering what people's experiences have been like going through the FOS, main thing that concerns me is that it was 12-13 months after I bought the car that I realised what caused these issues and raised the issue to the garage/ finance co but the damage/ misaligned panels are actually visible in the advert photos which I saved thankfully.    Dealership has had my car for 4 weeks to let a few bodyshops look at it (without giving me a courtesy car!!!) Not giving me any updates either because I went to the FOS about it and didnt want to speak to them over the phone anymore as opposed to emails. Note: hanging trim was reported within 3 months but due to part delays it didn't come until like July 2023, within 2 months the piece came off again, claimed under repairers warranty for another replacement 6 weeks ago and within 2 weeks this time the trim is coming off AGAIN (assuming it won't stay on due to the car being actually bent out of shape slightly)   Any idea if I have a good case or if there's anything else I can do?   Thanks
    • After the dealer failed to refund the money I checked the sort code and account number to reveal which bank received the money. It turned out to be HSBC BUSINESS DIRECT ONLINE. I called them and they confirmed the account name wasn’t Langley Cars though obviously didn’t tell me the correct account name. My bank contacted HSBC after I reported this to be fraud and they did in fact do a charge back but reversed the decision when the dealer sent a copy of the receipt he gave me for the deposit where it said it was non-refundable. I said that doesn’t mean anything when the car should never have been put on the forecourt when it was a death trap, and not fit for purpose.   The MOT revealed only a few of the faults which he agreed to correct in a week as I needed the car to travel out of London for work. He didn’t meet that deadline either because there were other more serious problems as identified by my independent car check. The same mechanic informed the dealer of these faults. The car wasn’t fixed by the agreed date due to the extensive repairs needed. So he was in breach of our contract on many levels.    I requested the bank find out the correct name of the account and they said the only information they had was like you said was the account number and sort code. I challenged the bank stating that whenever I create a new payee if the name doesn’t match the registered account name, it declines the creation of the proposed payee. So what happened in this instance?    I checked company’s house using the address from where the dealership is located and there was neither the two names, one was aa advertised in AUTOTRADER and the other on the courtyards entrance. I thought as I had made payment to the dealers ‘Trading as’ name that it would more than likely be enforceable than any other. Indeed the Bailiff was the one to call me and say that a variation of the warrant of control needed to be done before he could go and enforce the order. I cross-checked the address on Companies House website and got 3 different business names. Only one appears to be car related.  I am unsure as to what I can do within the variation of the warrant which the bailiff felt was appropriate. I will speak to him again Monday. 
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How do I complain to council about roads not being cleared and being left stranded


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I don't know if have posted this in right pace but hope some one can help me.

 

On Wednesday I had to take my children for various hospital appointments.

 

I don't drive so had to get a taxi and train.

 

When I left home the weather was ok.

 

When we got to train station it had started to snow but very lightly.

 

We went to hospital appointment and then caught the train back.

 

We were planning on catching the bus home from the station.

 

But when we got to station we discovered the snow had become very heavy and was very thick.

 

There was so much snow on the roads and the council had failed to clear any of the roads.

 

The bus run by council to where we live had been cancelled, and no taxi would drive us as the roads were so dangerous.

 

We were left stranded in the snow 13 miles from home, my self my husband and are 4 young children including are youngest who's only 1 year old.

 

There were no b& bs around that we could check in to.

 

We had to walk 5 miles with are children down a dangerous road in the freezing cold heavy snow.

 

Eventually some one with a 4x4 took pity on us and offered to drive us the rest of the way home.

 

It took a long time as the roads were so full of snow but he managed to drive us home.

 

My children have been left very upset and traumatised by the whole ordeal.

 

Do I have grounds to complain to council and if so who do I need to make complaint to.

 

Any advice much appreciated

 

Thanks in advance

 

Ps. I should mention this s not the first time the council have not cleared or properly gritted the roads. They never properly grit or clear the road. Most people in the villages around where I live are getting fed up with it.

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i sadly doubt there is much you can do.

 

there is no law that in exceptional conditions

which are alerted by the met office

council HAVE to bother fighting a losing battle.

 

you could try the Highways agency for pointers

 

but once [and sadly] don't travel out warnings are given

if they happen after you set off

there little anyone can do.

 

for future ref

 

it might well be an idea call the police in simular situations

you and you family were clearly in a vunerable and dangerous situation.

 

there are organisations like Rover Rescue

or

simular groups that the emergency services call upon in such conditions

 

having been involved in such

and seeing our use by them mirrors your exact situation

 

that might have been the answer

 

hindsight is a lovely thing!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I can understand what your saying but why do we bother paying are council tax when the council can not do there job properly.

 

It is the councils responsibility to clear the roads it is part of what we pay are council tax for.

 

The roads where I live are second priority and are a major bus route.

 

They state that secondary primary roads are to be cleared with in 5 hours.

 

If they had done their job properly and had cleared the roads, then the bus would not have been cancelled or we coud have got a taxi and would not have been left stranded.

 

3 police cars on patrol drove passed us but none of them stopped.

 

We did not think about phoning the police as we thought we would be wasting police time.

 

I've never heard of rover rescue. When we left home there were no weather warning if there had been we would not have gone.

 

It was not like we just went out shopping for fun.

 

we had to go for serious medical appointments and my youngest son needed medical treatment.

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in these weather situations the 'we pay our council tax etc' really don't fit.

 

councils and highways have only a finite amount of resources.

 

its a bit like the grit scenario of the winter before last.

they all ran out..

 

what do they do?

 

spend £1000's stockpiling grit, then as what happened, get stung and critisised for wasting the money?

 

as i pointed out, there were poss no weather warning to heed of

although the week was very littered with them,

but you had no choice, but to attend.

 

i can assure you no police force would ever think you were wating their time

if you had of phoned

thats what these organisations are there for.

 

it prob points to how bad the weather was if the buses stopped

they usually dont take those decisions on a whim.

 

and prob were told for safety to do so.

 

as were the taxis

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I can understand what your saying but why do we bother paying are council tax when the council can not do there job properly.

 

It is the councils responsibility to clear the roads it is part of what we pay are council tax for.

 

The roads where I live are second priority and are a major bus route.

 

They state that secondary primary roads are to be cleared with in 5 hours.

 

If they had done their job properly and had cleared the roads, then the bus would not have been cancelled or we coud have got a taxi and would not have been left stranded.

 

3 police cars on patrol drove passed us but none of them stopped.

 

We did not think about phoning the police as we thought we would be wasting police time.

 

I've never heard of rover rescue. When we left home there were no weather warning if there had been we would not have gone.

 

It was not like we just went out shopping for fun.

 

we had to go for serious medical appointments and my youngest son needed medical treatment.

 

I really do feel for you and your family. this is so shocking and an indication of our selfish society. The fact that three patrol cars drove by truly beggars belief. I would be complaining about this regardless but no doubt excuses will be given..

Edited by Consumer dude
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Things happen bad weather comes in,

sometimes suddenly,

not every road can be cleared,

 

although I do feel sorry for you there is a finite ammount that the council can do in a certain amount of time and they have to prioritise.

 

I really dont think that there is anything you can do about this but just accept it as one of those things,

 

annoying yes but you did get home,

 

the snow has now cleared, and everything is back to normal

If I have been of any help, please click on my star and let me know, thank you.

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I guess at the end of the day even if you were to complain, nothing will happen but I would still attempt at getting an explanation as to why more consideraton was not given to keeping a bus route clear. The patrol cars just passing by without stopping was quite shameful in my opinion..

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