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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Virgin/MBNA/Arrow global/Blake Lapthorn court claim/cc charges/ **Resolved by way of Tomlin Order **


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So you need to be prepared to rebut any argument that their costs are legitimate.

 

The debt is what, £4,000. What are the value of the charges - have you done a spread sheet ?

 

If the debt would be wiped out by the charges.. then that is good.

 

If there is a balance left, how much, would you be able to settle the balance immediately or would you want to do it in instalments?

 

This is the type of thing you should be ready for.

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3: Banking Conduct of Business Regulations - The Hidden Rules

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks for your reply's

 

The charges come to approx 500, ( using the spreadsheet) and yes I would be asking for installments, would I still be arguing that they haven't got the documents that they would be relying on court, my thought is am I just avoiding the inevitable, I wouldn't want to get a charging order as in some posts I have been reading.

 

Thanks again B

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  • 1 month later...

Hi, Just to update thread and if anyone wants to add anything.

 

The mediation was organised then cancelled by the claimant, then organised again, this time unfortunately I had to cancel due to work emerg at the last minute, the date to get this organised by was yesterday. the day of the mediation.

I was informed to contact the court, by email as instructed by the court.

I have asked for another stay until I hear again from mediation.

 

Oh yes and on the same day as the mediation I received all paperwork, ie application form, default notice etc

 

Any thoughts on this, would it be worth sending a letter to A/G with another offer, or wait until mediation is organised again.

 

Thanks for any views on this B

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Can you let us know if the Default Notice appears to be an actual "copy" or does it look as though it is a template that has been created purely for the purpose of the court disclosure rules ?

 

What is the date that it was actually sent and what is the remedy date ? Does the clause they claim you have breached actually exist on the terms and conditions/agreement.

 

If you are able to edit out personal information and pop the DN on the thread that would be great :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi CB

 

Thanks for your reply, it does appear to be the original copy of the default notice, the letter is dated 14/5 and I received it on the 15/5, the date to remedy by via mediation was the 15/5, although the court said that mediation was not interested that we had not received the paperwork, I presume only interested in a repayment plan.

 

I have not had a reply back from the court yet, I cant believe I am so calm with all this, today anyway ! The pills must be working !!

 

Thanks again B

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  • 1 month later...

Hi,

 

Updating my thread, I now have a new date for mediation, but I have a slight development in that as from Friday this week my husband is unemployed, which means that we have a considerable drop in wages, and he will be sighing on Monday, this will make a difference in what we can offer, has anyone any ideas on how this could go.

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You might find it useful to arm yourself with a Budget sheet so you know exactly where you stand with your finances.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Well mediation failed, as they would not accept anything less than the full amount, although if I send in the financial spreadsheet they have asked for and state what we could afford to pay they will look at it, I am inclined to do this to see if they will accept a payment plan, if they don't at least we have tried, and if not then it will have to go to court and let the court decide, then it be court charges added on as well.

 

They have ignored the amount of charges I wanted to be taken off, so it doesn't look I am going to get these back, as the extra court charges will just wipe this out.

 

Has anyone any thoughts on this please

 

Thanks for any replies B

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  • 2 months later...

Well I have an update to this thread now, I sent a letter to Arrow stating that I dispute the amount owing, due to the charges added, but would like to arrange a payment plan for the remainder,, but they want a Tomlin order entered with the court, with me paying for the Tomlin order, and no charging order, so I am happy with this.

 

I wouldn't have been brave enough to go this far without help, so thank you Andy and C B

 

Any thoughts anyone ?

Edited by buster991
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Excellent news buster Im delighted that this has been resolved to your satisfaction.....If there is anything within the Tomlin Schedule you are unsure of just post.

 

Once its agreed and sealed by the court I will amend your thread title to reflect the result.

 

Well done.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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This is good news, buster :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 1 month later...

Hi again everyone who has helped with this, but I have just come across the D / N again and wanted to ask if this is correct, ( I am asking questions about another account and thought I would check this again ), I will upload tonight when I have more time, but for now.

 

The Default is dated 7 April and states must receive arrears payment by the 24 April, I think this is ok.

 

But I also received a letter of termination on the same date 7 April, giving no time to settle the account. I have both copies, and Arrow Global attached both copies to the CCA

 

Is this correct ?

 

I know I buried my head in sand at that time and all this time didn't even question it, my signed Tomlin order has already been sent to Arrow Global, if this means the D/N is invalid, is it too late to do anything ?

 

Thanks for any answers again

 

B

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Stick with the Tomlin Order buster DN is not invalid...the Termination Notice would carry no weight either.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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  • 3 weeks later...

This case has now been resolved by way of a Tomlin Order.

 

Well done buster :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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