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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ESA stopped pending second appeal!


YorksKate
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Can anyone give me any advice on what to do when the DWP have left someone with no money at all pending a second appeal. My partner (we don't live together) has had no money at all this week, which has meant that apart from having no food, gas and electricity he's also having to miss a court date where the local council are trying to prosecute him for non-payment of council tax despite him having been on full Housing Benefit for the period they're claiming for!

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Could the OP possibly elaborate? For example, what do you mean by 'second appeal' and why? The lack of advice is more than likely down to the lack of us understanding exactly what is going on ...

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Do you mean second appeal, as in second time failed a WCA and had to appeal and go to Tribunal, or second appeal as in appealing the first tribunal decision?

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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He failed the WCA, then the first appeal, despite having all the right medical evidence - so now he's going through the "appealing against the appeal finding" thing.

 

You don't get paid ESA while 'appealling against the appeal' - he would need to make a brand new claim to ESA if his WCA decision was more than 6 months ago, and if less than 6 months ago prove that his conditioned has worsened in order to make a new ESA claim.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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Well that certainly explains things, thank-you. If he failed at Tribunal then he can only appeal on a point of law. Something, if I understand things correctly, that is a durned hard thing to do. So the advice to reclaim holds merit. Obviously. Down the snake, I'm afraid and start all over again. But this time, whatever the ailment, the illness, the disability, look at it from a changed perspective. Back in the old days, if you were ill or disabled, the country said don't worry. We will care for you. Today that has changed and the feeling has flipped on it's axis. If you are ill and disabled, the country says prove to me you cannot work. Why should I look after you? Today, sorry, it is down to us the disabled, the ill, the poor to say why we deserve the alms of the better off. It can be done but the rules have changed dramatically ...

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Back in the old days, if you were ill or disabled, the country said don't worry. We will care for you.

 

It was a case of "pay your NI and if unemployed/ill you get social security". It worked similar to an insurance policy.

Now, you pay NI and if you become unemployed/ill they put forward you expect something for nothing. That is why they renamed unemployment benefit to JSA, making it out to be an allowance while searching for a job. Become ill, no longer is a certificate[of illness] from your GP any good, you need to go to a 3rd party who will try their (with DWP) best to show you are not really ill, and fit for work, or some work.

 

There is a "expect something for nothing" culture, it is the bankers, large corporations and MPs.

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Not sure about the OP, but I've noticed many people think that when they get the WCA decision and they say they are going to appeal, that the decision maker looking at it again is an appeal. Then when the DWP don't revise the decision and the appeal goes on to Tribunal that that is a second appeal. Which it isn't. Not sure whether this OP has made that mistake or not, or whether they are appealing a Tribunal decision and going up a tier on a point of law.

 

Perhaps they could clarify.

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Thanks people, that's really helpful, I'll tell him about reclaiming. Knowing we aren't alone is good too. The whole system is screwed it seems, if only the DWP would stop treating the sick as scroungers and give some decent support then more people would be back into work - especially people with depression and illnesses that are stress-related or exacerbated by stress, which the system just adds to. My partner had a back injury at work, which is why he was originally off sick - now he's on anti-depressants and not eating because he's so on edge the whole time ... not that he can afford to now anyway.

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YorksKate:

 

Maybe our info will be better as a timeline.

 

1. ESA65 disallowance notice.

 

2. Ask, via letter or phone, for a reconsideration (often mistakenly called an appeal).

Jobcentreplus reconsider the decision but hardly ever revise it. Move on to 3.

 

Or

 

3. Formally appeal the decision in writing (letter has to include the word 'appeal') or by completing a GL24 form.

Jobcentreplus reconsider the decision but hardly ever revise it. The appeal is sent to the Tribunals Service. Claimant can ask doctor for a Med3 (unfit note) and apply for assessment rate employment and support allowance.

 

4. First tier tribunal.

 

5. Appeal to upper tier tribunal against an error of law. Can't appeal against matters of fact. Most appellants need professional advice and representation. Employment and support allowance isn't payable pending an upper tribunal hearing.

 

Hope I've not missed anything out. Margaret.

Edited by **Margaret**
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Not sure about the OP, but I've noticed many people think that when they get the WCA decision and they say they are going to appeal, that the decision maker looking at it again is an appeal. Then when the DWP don't revise the decision and the appeal goes on to Tribunal that that is a second appeal. Which it isn't. Not sure whether this OP has made that mistake or not, or whether they are appealing a Tribunal decision and going up a tier on a point of law.

 

Perhaps they could clarify.

 

Good point!

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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