@eonhelp Economy 7 meter readings reversed - E.ON

[E.ON Company Rep: Malc]

Hi Stu

 

It's certainly possible for meter registers on two rate Economy 7 meters to be charged the wrong way round. This is known as 'transposed readings.'

 

If this is the situation with your meter, we have a team who specialise in sorting these issues out. They'll liaise with the different organisations involved like Meter Operators and Meter Readers to stop this happening in future. They'll also re-bill your account correctly and refund any amount that may have been over charged.

 

To give you a bit of background, meter manufacturers set meter rate IDs to tell separate readings apart.

 

The Meter Operator gives each rate a set time sequence when the rates are active. This varies by meter type and region. Also, each Meter Operator has their own way of describing the individual registers.

 

Our advisor has done the best thing in arranging for a site visit to check your meter. However, you can quickly check this yourself if you wish. Just take a set of readings around 5-6pm and then another about an hour later. In between, use a high kWh rated appliance like boiling a kettle. See which register moves.

 

Call this through to us and, if the electricity is being recorded on the wrong register, we can kick start the process to have this sorted.

 

Hope this helps Stu. Give me a shout if you need any more info as will be happy to help.

 

Malc

[E.ON Company Rep: Malc]

Hi Stu

 

You could have a faulty timeswitch.

 

Timeswitches are fitted to multi-rate meters and switch the meter between the day and night registers at the appropriate times.

 

From the times you've provided, it looks as though your meter is switching at the wrong times.

 

If I'm right, we'll come out and fix the fault so the meter switches when it should.

 

Once the fault has been fixed, we'll look at re-billing the account to better reflect the day/night split. Usually, we'll do this by going back to when the timeswitch became faulty and looking at the usage before then. We'll then use this info to estimate what we believe should have been used during the night and day periods if the timeswitch had been working properly. We'll re-bill the account to these estimates and refund any overpayment.

 

However, as you've just moved in, we'll not have any past history to go on. In these cases, we'll apply a default 60/40 day/night split. This is based on the approx proportion of night usage needed to make Economy 7 tariffs viable for a customer. Again, we'll refund any overpayment.

 

This split isn't set in stone and you can appeal if you believe the split should be different.

 

From post 11 above, I suspect this is what our advisor meant. Might be an idea just to tell us about the times you've noted though. Don't want our guy turning up without the right parts.

 

Hope this helps Stu. Give me a shout if I can help further as always happy to do so.

 

Malc

[E.ON Company Rep: Malc]

Hi Stu

 

Great idea. This will really help us understand when the meter switches over.

 

By all means PM me but I'll be in and out of the office over the next few days so might be better to email to [email protected]. This way, one of my colleagues can pick it up if I'm not around.

 

Hopefully, though, I'll be here and can check what's happening for you.

 

Malc

[E.ON Company Rep: Malc]

Thanks for the kind words Stu. They're much appreciated.

 

Malc