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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Getting punished for complaining... possibly.


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I work for a large bank. There is a 24 story tower I work in. My line of business is more research orientated with little phone calls.

Recently my boss moved me and my coworker to a floor that is a high production call center. We had been moved because the floor we were on was too loud to focus on our work. Our manager respected that enough to move us. But he moved us to an even louder environment.

 

I asked to be moved to a better area because the reason for the move to this new location was simply because of a noise issue. But now we're in the middle of a large call center. It's even harder to focus on our work

 

Would I have any grounds to complain to HR to get them to move me to a proper location?

 

Thanks!!

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Good advice. I do wear them and it does help. But, when I need to start analyzing someone's account analysis statement.... with the headset in it's hard to focus.

 

I work in a Commercial line of business but they moved me to a Retail floor. I came from a floor with about 45 people to working on a floor with over 150 crammed into a small place.

I'm required to dress business casual (at the low end) while on this floor it's jeans, t-shirts and flip flops.

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There are no real grounds to complain to HR. It will only make you sound precious. Why would you do that instead of just asking the boss if you can move back?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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It's just that I already spoke with him. He knows it was a bad move but to save face he won't move us again. The reason we were moved was because of a noise issue on one floor. A noise issue he thought serious enough to initiate the move in the first place.

But, the place we are in now is by far worse.

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Well, there's no legal ground with which to help you, so it is all down to personalities and persuasion. What do you think will work best? Can you give him a reason to need you back where you were?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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