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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
    • please stop posting up unnecessary unnamed screenshot files  you've done it throughout your threads and we have to renamed them. RENAME THE FILE before you upload if its just text information like a defence or a claim history or a link to a previous post  type it here not by an unnamed screenshot attachment  . sorry NM but you've been here dealing with PPC claims since 2021 somehow you always manage to screw up.......or do totally the opposite of std repeated advice on 10'000 of PPC threads here you are your own worst enemy... dx  
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HSBC Mortgage PPI - advice appreciated!


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Hello all :smile:

 

I am looking into making a claim against HSBC for mis-selling insurance when I took out my mortgage but am unsure if I have a case or how to start.

 

I took out a 100% mortgage with HSBC in July 2006. When I went in to sign the paperwork I was told that their insurance plan which would offer payment if I was sick or injured and life assurance were a compulsory part of the mortgage and I needed to sign up for this too.

 

In November 2010 whilst talking to a colleague in work I was told that this was a waste of money as my employer provides a death in service grant which would cover the mortgage and sickness cover for a year too! I promptly cancelled the cover deeming it unnecessary. I interestingly did not hear from the bank telling me the compulsory cover was no longer in place!

 

My complaints are

 

1) the advisor made it clear it was compulsory when I now know that this is not the case. It was made clear at the time that the mortgage would not happen without the cover.

2) the advisor did not mention I could shop elsewhere for this cover.

3) the advisor did not check to see if the cover was necessary due to my employment.

 

I do not have any of the original paper work (stupid I know) apart from the bank statements showing payment to HSBC LIFE UK for payments of approx £45 a month

 

Could you offer your thoughts please of if I can / should claim and if so perhaps how I would go about this?

 

If you have had a similar (and successful!) experience with this then any letters you have used would be great if you do not mind sharing!

 

Thank you in advance.

 

Naith

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Yes you can claim.

 

It's good that you have a record of the payments. Enter them into the spreadsheet attached.

 

Go to the fos website, download a consumer questionnaire and complete it.

 

Send the completed questionnaire and a copy of the completed spreadsheet to the lender together with a brief covering letter.

 

They will have 8 weeks to investigate and give you a final decision on your complaint.

 

StatIntSheet v101.xls

 

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Thank you so much for the quick reply - this is perfect.

 

I am worried that I do not have an account number - as I still hold the mortgage and account with them is it really necessary?

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Is there an account number mentioned on your bank statements each month when the payment goes out?

 

If not just a quick call to them should get you the account number.

 

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Have just checked and there is no number attached to it. I have completed the form and in the account number section have asked them to source from their records.

 

Will post tomorrow with a covering letter

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Forgot to add my thanks for your quick response!

 

This is my statement of why I am unhappy

 

 

Whilst talking to a colleague in November 2010 he told me I was wasting my money as we have equivalent cover through our employer. I then cancelled the policy.

 

It is now clear to me that this policy, both the life assurance and income protection, was grossly missold for the following reasons.

 

1) The information that the policies were compulsory in order to receive the mortgage was a lie.

2) Clearly given the above, there was no discussion that if I did need cover I could use other providers

3) The advisor did not check if I had alternative cover. Indeed, I believe that he suspected that my employer provided these benefits and as such deliberately avoided asking.

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Ooops...careful with your wording....

 

In point 1 remove the word "lie".

 

In point 3 remove the bit about what you suspect the advisor did i.e. deliberately avoided asking.

 

Stick to facts.

 

1 You were told the insurance was compulsory.

2 You were not informed that, had you needed it, cover was available from other providers at possible less cost.

3 Your employer provided enough cover so you did not need or want the cover.

4 The advisor did not carry out a full needs assessment.

 

Phone them in the morning to see of you can get the account number....it may speed things up if you can provide it

 

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Hi naithr, apologies for getting back to you late. Follows IMS advice and you'll be ok. I put my complaint into HSBC, but showed I alsready had an HSBC life policy for Income protection and that I was covered through work. HSBC paid out without any issues. Good luck

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  • 1 month later...

A month later and I get a reply.

 

I am told that this is not a complaint regarding PPI but regarding a Mortgage Protection Plan and an Income Protection Plan,

informing me that they aim to respond in full within 8 weeks and asking if I would like to not proceed with my complaint!

 

I am today going to reply with the same letter and reasons before with the product complained about the Mortgage Protection Plan and Income Protection Plan.

 

Does this sound about right?

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Hi naithr

 

I too have a claim with my HSBC mortgage protection plan inc critical illness plan.

 

After a month I got a reply stating that they were investigating my claim and woul reply again in another 4 weeks (total 8 weeks from my claim being raised).

 

They did not not mention a difference between PPI and the Mortgage Protection plan and did not give me a kind offer of retracting my claim!

 

I'm sure the helpful guys and girls on here will help u on this one

as this might just be a fob off to make you question whether your claim is valid!?

 

I'm sure ims21 will be able to advise if the mortgage protection plan is different to PPI

and whether your claim is stil a valid one!

 

Good luck to you

- I will follow your thread with interest and keep an eye on mine as it looks like we are in the same boat!

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yes it is the same

 

they are just putting up a smoke screen

go get 'em!!

 

dx

  • Confused 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you dx :)

 

Liam - I do feel your pain that they have not been generous enough to ask you if you want to retract your complaint :)

 

I wonder if this is a new ploy - I sent my initial letter on the 4th July - and received a reply with the same 4 week/8week response you did. when did you initially write to them?

 

Naith

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Thank you dx :)

 

Liam - I do feel your pain that they have not been generous enough to ask you if you want to retract your complaint :)

 

I wonder if this is a new ploy - I sent my initial letter on the 4th July - and received a reply with the same 4 week/8week response you did. when did you initially write to them?

 

Naith

 

naithrI wrote to them on 18th July and received a letter within a week confirming my claim and that they would look into it. After 4 weeks they sent the last letter so they now have until 14th Sept 2012 to conclude their investigation. So far no complaints about how HSBC are conducting themselves but will have another 4 weeks to wait on the final ruling. Has this been the same for you?

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Hi Liam. Sorry for the slow reply - I was away.

 

My initial letter was sent on the 7th of July so my decision is due very soon. Again the original reply to say they had received my letter was very quick, and then a few weeks later I revived a second reply correcting the name of the complaint and asking if I wanted to change my mind :)

 

Time marches on...

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Hi Liam. Sorry for the slow reply - I was away.

 

My initial letter was sent on the 7th of July so my decision is due very soon. Again the original reply to say they had received my letter was very quick, and then a few weeks later I revived a second reply correcting the name of the complaint and asking if I wanted to change my mind :)

 

Time marches on...

 

naithrThe decision should be very soon - I await with interest to the outcome! Good luck!

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  • 2 weeks later...

Hi Liam - sorry for the slow reply - busy week!

 

Letter arrived Tuesday - complaint rejected :(

 

reasons given were

 

1 You were told the insurance was compulsory. - They can find no evidence to support this

2 You were not informed that, had you needed it, cover was available from other providers at possible less cost.I was apparently given a letter stating that the advisor would only be recommending HSBC products

3 Your employer provided enough cover so you did not need or want the cover.in regards to life and critical illness, they state that they do not recommend employer in service death grant to pay off mortgage and that it does not cover the critical illness element. In terms of the payment protection , they do not really mention it in the letter.

4 The advisor did not carry out a full needs assessment.I filled in a questionnaire which was my needs assessment according to their records.

 

Questionnaire or not, I was still sold policies which I did not want, thus the reason I cancelled them in 2010 and did not replace them with similar! Off to the FSO...

 

Naith

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Hi Liam - sorry for the slow reply - busy week!

 

Letter arrived Tuesday - complaint rejected :(

 

reasons given were

 

1 You were told the insurance was compulsory. - They can find no evidence to support this

2 You were not informed that, had you needed it, cover was available from other providers at possible less cost.I was apparently given a letter stating that the advisor would only be recommending HSBC products

3 Your employer provided enough cover so you did not need or want the cover.in regards to life and critical illness, they state that they do not recommend employer in service death grant to pay off mortgage and that it does not cover the critical illness element. In terms of the payment protection , they do not really mention it in the letter.

4 The advisor did not carry out a full needs assessment.I filled in a questionnaire which was my needs assessment according to their records.

 

Questionnaire or not, I was still sold policies which I did not want, thus the reason I cancelled them in 2010 and did not replace them with similar! Off to the FSO...

 

Naith

Hi naithr - sorry to hear of the complaint being rejected! Looks like they are gonna play hard ball with you - keep up the fight! I'm sort of expecting the same response in regards to the critical illness plan but I still feel that the repayment protection policy they sold you that would have provided the same cover as your employer would needs looking at again (probably why they didn't mention it) I'm sure the more experienced people on here can advise you better tho! Having read my policies HSBC do state that their advisors will only give advise on their own products and policies. As for the questionnaire that u apparantly filled out - if it was the same as mine it was a 1 on 1 chat (called a Financial Planning Review) at the same tiime as the mortgage was appplied for and THEY gave recommendations as to what cover you needed with the mortgage based on your financial, employment and lifestyle requirements - basically you need to sign up to our recommendations if you want the mortgage to get approved. Dont give up hope - I still have a copy of this Financial Planning Review Report - so maybe you can ask HSBC for that?

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  • 1 month later...
  • 1 year later...

Hi naithr

 

How did you get on with the fos?

I am considering pursuing HSBC for the same PPI and for the same reasons you have cited, because they did tell me i would have to take out their products when i got my mortgage with them.

Any info would be a great help, but I am going to send the forms to them anyway.

Any info would be greatly appreciated.

Thanks

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op has not been on cag since their last post

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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