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    • Paint is a free programme on any Windows PC. But don't worry, the choice here is not either perfection or nothing. As you say, use your scanner, save the file ... and then use the "choose files" option when you post to CAG to add the file. We can do all the redacting and converting to the correct file type at this end.  The important thing is just to get the info to us. Why not do an experiment this afternoon and see if the above works?  
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XPRESS OUTSOURCING SOLUTIONS LIMITED -problems getting paid.


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Good Morning

 

I am looking for some advice and support as now really fed up!

 

To cut a long story short,

self employment ending in March,

role I was in was made redundant...

received JSA for approx one month and

then found a role as document collection agent via Job centre website on a self employed basis.

 

Started part time first month and was paid,

second month increased my hours and to date the company owe me £990 (approx 6 weeks)

 

Invoice was due for payment this week,

so early days I know,

but all attempts to contact them have been ignored,

and all the director has said is that they are 'playing catch up due to Jubilee weekend'!, ..

. subsequent attempts to contact them have been ignored.

 

This is where my heart sinks as I did some on line research as alarm bells started ringing and it appears there are other field agents,

being owed money,

I just do not know what to do.

 

Should I prepare a letter before action and need to know what agencies I should inform about their practices?

 

Above all I need to get monies owed to me..I cannot afford to carry on.

 

If needs must and I have to apply for JSA , how would I stand?.

.they have not sacked me and I guess the role is still there!..

 

but talking to an agent who has already instigated County Court proceedings and won by default,

payment has still not been made.,

so I am not prepared to take on any more appointments.

 

Apologies for going on , but am pretty fed up this morning.

 

moving on

Edited by dx100uk
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Good evening all,

 

Sorry for the delay in replying, freaky leaky the company is Xpressdox based in Blackpool.

 

I did receive an email earlier today stating that they' hope ' to pay me by Friday and that they are having issues their end and missed the payment deadline..am not sure how BACS transfer works, so will have to give them the benefit of the doubt.

I will update on Friday.

 

very many thanks

 

moving on

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Good morning all

 

Well full payment has not materialised..so onwards with a Letter before action

 

Thanks for all input so far.

42man, I did see advertisements on job centre site in March /April..and I have just come across this that looks like it has something to do with Direct gov website.http://www.dgjobs.co.uk/employers/xpressdox-jobshtml.......lots of adverts

 

I will post a LBA and appreciate any comments/alterations:)

 

Just one thing, am confused about where to send it....the registered address I have on the bottom of Panel appointment agreement is Xpressdox is a trading style of Jural Legal Services Ltd 14 The Pavillions, Avroe Crescent Blackpool Business Park Blackpool FY4 2DP(registration details are given).

The address they are now using differs to keystone House , Avroe crescent Blackpool FY4 2DP, they moved here sometime early May.....(looks very close to other address!!!:)

 

Many thanks

moving on

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Address

 

date

 

 

Dear Mr Christian Bromage,

 

LETTER BEFORE ACTION

 

 

This letter gives formal notice and should be considered as meeting pre-action protocols before County Court action is commenced.

 

Despite contacting Christian Bromage of whom you are listed director, you have failed to remunerate me for monies due and payable for services provided as agreed. I have accepted the interim payment, but since that does not represent the whole amount due, this Letter Before Action will be adhered to.

 

My services were provided on the basis of good faith and contractual obligation that payments for services would be made on 15 June 2012 allowing a further 3 days for BACS transfer therefore payment by 18.6.12

The amount overdue and payable now is £705.75 which represents services and work provided, completed and undertaken between 1.5.2012 - 31.5.2012, £185 for services and work provided, completed and undertaken between 1.6.12 - 18.6.12 plus £13.05 agreed P&P charges. Total £903.80.

 

Should the full amount not be payable within the next 7 days then I will commence a small claims action without further notice and be seeking costs and interest.

 

I trust you will now deal with this as a matter of urgency.

 

Yours sincerely

 

moving on

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Hi

Just an update

I had such an awful week, no sleep, no money, bills to be paid etc etc and was so infuriated by Xpressdox never ending, changing pathetic excuses re; non- payment and lack of response to various emails that I decided, out of pure frustration,to hand deliver LBA.

I am not going to go into the unpleasantness of that 'meeting', ( them not me!), but I did leave with a cheque for part of the monies (£605.75). which has since cleared. Outstanding monies are still due but have given them until 18.7.12 to pay or else the LBA exercise will be repeated and documentation that I still have will be hand delivered to the relevant solicitors and xpressdox failure to pay will be highlighted to them!

Quite a few other agents have contacted me, and I have urged them to add their experiences to this thread...if this thread helps one more person to avoid the situation I have had the misfortune to find myself in then it will all be worthwhile.

 

I will keep you all updated as regards to the next payment.

Thank you for your support thus far.

kind regards

moving on

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I too spoke to the Insolvency helpline, as on my panel appointment agreement it states 'xpressdox is a trading style of Jural Legal Services Ltd..company registration no .7483062, but Xpress Outsourcing Solutions Ltd are a separate entity. Reg 07999243 and still active.

I then spoke to O.R office in Blackpool, Jural Legal Services Ltd were wound up 18th June 2012 .( 1919 -2012) case officer is Lynn Clare.(01253 830769).All they can do is add any agents to the list of Creditors.(:

 

regards

moving on

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  • 4 weeks later...

Good Evening All

 

Just an update..I did manage to secure second payment bar £40.

 

The process was exhausting..endless emails, complete dismissal and constant ignoring of me by the directors and key staff, all considered me just a nuisance! But I persevered, e mailing daily. My only consolation was that I had kept 2 completed solicitor packs, without these I am not sure they would have considered paying me.

As it was payment was 3 days late, and only after a final e mail from me stating that I was going to take the completed packs to the solicitor and inform them of xpressdox non payment that Christian paid me later that evening.

 

This company seemingly has nothing but contempt for many of its field agents, it should not become an acrimonious battle just to be paid! I worked hard for xpressdox, achieving 100% sign ups, and even then they called me'crazy' and 'deranged' when I dared to ask for payment for a job well done!

 

I really hope this thread helps others, as I am sure there will be many others battling to be paid. Please add to this thread.

 

This whole debacle has knocked my confidence for 6 and am not sure what lays ahead for me with jobs being so hard to find in this climate, but, it is with great thanks to CAG for all your support and good will - without which I do not think I would have had the confidence or belief to have visited xpressdox offices and get what was owed.

 

Thank you once again your support is invaluable.

with kindest regards

moving on..

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  • 2 weeks later...

My position was on a self employed basis, document collection agent..when I applied for the job Christian did say they would be looking to employ full time in the London area..but of course it never got to that!

I know there are employed staff, (as opposed to self employed) there were at least 8 booking agents in the office when I visited, the majority of whom I would say were very pleasant when booking appointments etc...just wondering if by not paying self employed agents own staff are paid. ..just a thought as there is certainly no logic to the situation I and others found ourselves in!.

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  • 2 years later...
  • 3 years later...

I am appalled that these people are still able to rip off so many others .

 

What can the law do to protect against these fraudsters?

 

https://www.lancasterguardian.co.uk/news/lancaster-hotel-staff-face-eviction-after-wages-go-unpaid-1-8301661

 

https://uk.trustpilot.com/review/www.ihotelmanagement.co.uk

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