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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Massvie Tax Credits overpayment


Yam950
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Hi

Go onto the HMRC website and enter COP 26.

This us the code of practice in respect of tax credit overpayments; check that HMRC have not made any errors regarding Making use of the information that they were supplied with.

HMRC will usually deduct the overpayment form a subsequent award or they may recover it by direct payment.

You can set up a time to pay arrangement with HMRC in order to repay the tax credits.

You will need to prepare an income and expenditure report for both you and your husband in order to substantiate the time to pay arrangement

Gbarbm

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I know it's frustrating, but just download the COP 26, see if any of the examples in there fit your situation.

Appeal against the overpayment, ask them to provide details of the reminders they allege were sent to you.

If worst comes to worst and you have to repay an overpayment you can discuss time to pay with them

Gbarbm

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The thing is you gave the details off the P60 for 2010/11, HMRC would see that the date of commencement shown on the P60 would be October 2010; they should have forward projected the figure over a 12 month period for the purposes of using that as an income figure for 2011/12. If they did not do that then they have failed to make proper and timely use of the information with which they were supplied.

I would ring or write to them and tell them this, you could quote them this statement from the COP 26;

When you make or renew your claim we should accurately

record and use the information you give us to work out your

tax credits and pay you the correct amount.

It is likely that there will be an overpayment, but if they have made an error then the amount could be remitted.

Worst case scenario is that they will recover it from a subsequent award (their prefered method where there is an on going claim) or if there is no subsequent award a time to pay arrangement.

Gbarbm

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  • 2 weeks later...

Lord what a shambles!

Write to:-

Mike Falvey

Chief executive

Benefits and credits at the address on the tax credit correspondence.

Head your letter complaint in bold capitals underlined

Send it by recorded signed for delivery

Put the details in your letter as you have posted here.

If you need further help then just post back here

Gbarbm

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It sounds as if they may have made an error.

I'll be interested to see what they send you as HMRC don't usually go straight to debt collectors. They will collect any overpayment from a subsequent award (their preferred method) or arrange to collect it from you direct via a time to pay arrangement.

So let's see what they send you and we'll take it from there.

Please try not to worry, it really isn't as bad as it looks honestly

Gbarbm

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Wait until they write to you and then you can appeal against the overpayment on the grounds that they did not make proper and timely use of the information with which they were supplied.

In some cases, if it can be shown that HMRC made an error, then the overpayment can be fully or partially remitted

Gbarbm

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  • 2 weeks later...

You would have thought do seeing as it was a joint claim.

Write to them again (send by recorded signed for delivery - I know it's a pain, but you'd be surprised how many government departments say they never received the correspondence) telling them that the claim is joint and should be split 50 50.

Also request time to pay if you cannot afford to pay the amount in full

Gbarbm

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