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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • tobyjugg2
      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By tobyjugg2 · Posted

      Been perusing the actual figures on the polls above wondering where the '16% claimed for deform comes from? I understand that there are 'weighted' end results based on secret calculations ...   Probably going to repeat this later, but remember that the ukip/brexit/reform/deform party has ALWAYS polled FAR better than their actual  performance at elections - by large margins. SO: The labor and Tory votes come largely from simply the people who say they will vote for them - sorted Lab 43% Tory 20%, with maybe another small 1-2% coming from the weightings of the 'not sures' Greens largely get what is declared from 'other' , although with another declared green bit from the 'pressed' question   So as the share of the voting displayed in 'other' granted to reform/deform is around 11%, where does the '16% too often being reported come from? Seems that reform has been granted as beneficiary of effectively ALL the don't knows and wont says, who when pressed didn't actually declare for someone else ... effectively adding 40%+ to their reported polling % - rather strange given their consistent under-performance compared to polling - or perhaps that is the cause of the higher rating eh?   Now I admit the possibility (probability?) of wingers being ashamed of declaring their support for the yuckey lemon end of the spectrum ... but surely  that should affect the 'Torys as well? Maybe the statisticians have simply weighted in that deform wingers are simply more likely to lie?   But - without 'weightings' and assumptions that faragits will get everything that isnt declared as a definite and unequivocal 'not that Piers Morgan' - reform is on around 11% it seems.   Add to that the and the history of polling a lot less than the hype - and the simple fact that faragit wingers seem to be spread across the country (presumably skulking in their moms spare room despite being 45+) and greens and lib dems seem to be community minded - I think two seats will be an epic result for farage. Hardly the opposition - far more raving wingnut party.   and importantly - Has farage got a home in clacton yet?
    • jk2054
      Another P2G / EVRi Lost Parcel Claim

      By jk2054 · Posted

      "as I have no tools available to merge documents, unless you can suggest any free ones that will perform offline merges without watermarking" (which you don't) ... but ok please upload the documents and we'll go from there
    • steam_hammer
      Another P2G / EVRi Lost Parcel Claim

      By steam_hammer · Posted

      Please go back and read my message posted at 10:27 this morning @jk2054. I didn't say that I wasn't going to provide documents, only that I will upload them to an online repo that I am in control of, and that I would share links to these. You shall still be able to read and download them no different from if they were hosted here. And, the issue I have is not so much with hosting, but using an online pdf editor to create a multi-page pdf, again I have discussed this that same message.
    • dave024
      Erudio/SLC

      By dave024 · Posted

      Thanks ,DX, I'd forgpotton about that letter and can't remember sending a SB letter. I must have left it and they did not chase. Unclebulgia. Yes several periods of no contact. Think its time for the SB letter . 
    • jk2054
      Another P2G / EVRi Lost Parcel Claim

      By jk2054 · Posted

      well if your not going to upload documents because you are too scared of your data being stolen and someone rocking up to you we are going to struggle to help you peoples energy data breach has nothing to do with a hosting site...

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

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Twitter X - Include the @company's twitter name in your post title – here's why…
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
Latest activity

faulty? item return Postage - will i get it back?

toots01

By toots01
in General Retail

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toots01

toots01

Posted
Posted

I recently contacted a reputable company the day after I received a Juicer

to inform them that it was not functioning as described by the video demonstration given on the site.

 

It was squeaking dreadfully!, a really grating and annoying sound.

There is no way it made that sound on the Demo.

Although I am aware that juicers can be noisy, I was unhappy by the dreadful noise it was making, very unusual in my opinion.

 

I was informed that once it was returned,

if the appliance was found by them not to be faulty then I would not get my courier charges back.

 

They were willing for it to be picked up,

but it worried me that once it was returned they could easily state it wasn't faulty and I would lose my return postage costs.

 

I reminded them that I was not qualified to know if it was fault or not,

but I was unhappy with the product and it was not sounding like the one demonstrated on the site. It was much noisier.

 

Naturally they were defensive of there product and said I was to expect juicers to be noisy and they even stated that I couldn't go by the Demonstration

as the demonstrators microphone may not be positioned to pick up noise.

It all sounded bizarre to me.

 

Am I entitled to pay for the refund postage if they found it not faulty even though I was unhappy with the product.

Regards. Toots.

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BankFodder

BankFodder

Posted
Posted

No you aren't. This is a common problem and the best thing you can do is to video the thing being used complete with noises.

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toots01

toots01

Posted
  • Author
Posted

Thank you Site Team for your swift response.

I have been so upset about this issue. The so-called 'expert' on juicers I was redirected to on the phone, was somewhat arrogant to say the least even though I wanted a replacement. And the lady who called herself a Director became quite haughty when I rang back. She said "Oh yes!" in a conceited manner, "I heard the telephone conversation!" I said "did you hear what I was saying?" She replied "no!"

She changed her attitude immediately when I told her what I had done for a living before retirement and that I had never in my profession taken the side of a telephone conversation unless I had heard the other side speaking.

She suddenly but swiftly replied, "Oh!, X has just gone past(meaning the so-called Juicer Expert) and said you don't have to pay any postage! What a transformation!!! What was that all about??

If she is the Director, why is he calling the shots I asked myself!!....

 

Well, the package is being picked up on Tuesday of next week by courier. I would love to report the so-called expert for his rudeness. I'll make damn sure I get a receipt before the appliance leaves here on Tuesday!

Incidentally, I have purchased one from another site!......Looking forward to some serious juicing....

 

I'm very grateful to you.

Kind regards and best wishes, Toots.

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toots01

toots01

Posted
  • Author
Posted

Thats brilliant! In shall certainly be digesting some info from that rebel 11.......if that is how I address you!

This is the first time I have used this site, so I'm just a learner at the moment. I referred to you as Site Team earlier, sorry if I made a mistake.

 

Regards, Toots.

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rebel11

rebel11

Posted
Posted

Your fine with Site Team, Bank, Reb.:-)

 

Thats brilliant! In shall certainly be digesting some info from that rebel 11.......if that is how I address you!

This is the first time I have used this site, so I'm just a learner at the moment. I referred to you as Site Team earlier, sorry if I made a mistake.

 

Regards, Toots.

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toots01

toots01

Posted
  • Author
Posted

Hello again!

The merchandise was collected by the courier on Tuesday and I have retained a receipt.

However, they still have not refunded my money!!

Am I correct in assuming that the money had to be paid when It was agreed that the item was to be returned?

With regards, Amelia.:-)

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rebel11

rebel11

Posted
Posted

Hi toots01

 

I would give them anything up to a week, unfortunately there will be several departments involved, warehouse, admin etc.

 

Hello again!

The merchandise was collected by the courier on Tuesday and I have retained a receipt.

However, they still have not refunded my money!!

Am I correct in assuming that the money had to be paid when It was agreed that the item was to be returned?

With regards, Amelia.:-)

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toots01

toots01

Posted
  • Author
Posted

Hello again!

The merchandise was collected by the courier on Tuesday and I have retained a receipt.

However, they still have not refunded my money!!

Am I correct in assuming that the money had to be paid when It was agreed that the item was to be returned?

With regards, Amelia.:-)

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toots01

toots01

Posted
  • Author
Posted

No I haven't contacted them as I wanted to give the item chance to go through the returns procedure. As you pointed out and quite rightly so, give it a week to go through the system.

But I just wondered what the consumer law is on refunding money? As I read it, they have to refund your money immediately when it's agreed that the item is being sent back. I may be mistaken though and read it wrong.

One has to be showing that they are reasonable in these matters, and I am certainly that! But if they are knowingly unreasonable themselves, then I will challenge them. I just want to be prepared.

Looking forward to your reply Reb11

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rebel11

rebel11

Posted
Posted

That's exactly what the DSG says, they shouldn't wait for the product to Refund the monies, again you've summarised what I would do, wait a couple of days, then we've given them able opportunity to Refund the monies, no excuses from them. We can e-mail the DSG Section, your mail receipt etc.

 

No I haven't contacted them as I wanted to give the item chance to go through the returns procedure. As you pointed out and quite rightly so, give it a week to go through the system.

But I just wondered what the consumer law is on refunding money? As I read it, they have to refund your money immediately when it's agreed that the item is being sent back. I may be mistaken though and read it wrong.

One has to be showing that they are reasonable in these matters, and I am certainly that! But if they are knowingly unreasonable themselves, then I will challenge them. I just want to be prepared.

Looking forward to your reply Reb11

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