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    • So do I gather that you are out of pocket to the tune of £2500 which is part of the purchase price and a further £1800 in respect of the warranty? The £2500 was used to buy the car. Did warranties200 per year or did they pay big motoring world directly?
    • Farage has agreed to be interviewed by Nick Robinson on Panorama. 7pm this Friday, BBC1. He didn't do very well last time he was questioned on specific policies.
    • I did what I told my husband not to do…and I telephoned them. All credit where it’s due, the lady on the phone was very helpful. I’m not gonna lie I broke down on the phone as this has been incredibly stressful. Perhaps that helped, but I would like to think they just realised they sold us a faulty car.    so we only bought one extended warranty and that was with Nissan. The car salesman gave us the hard sell and we fell for 100%! Part of the sell was if there was ever a problem then we would only ever take the car to a Nissan garage. There was a problem after a few days and we were instructed to go to a third party grange! We contacted Nissan on the phone and they said they would put on a complaint for us so maybe that helped too.    we just want to try and get all of our spend back now. The deposit, money for the finance and money for the extended warranty. I reload we will probably have to pay costs but I guess we can’t argue with that. We just need a new car!!!! Aaarrgghhhh!    thanks so much for your help once again. 
    • Right I see I didn't realise it had to be laid out like that. I have had another go, sorry I'm really struggling here! 1.The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has thus far been unable to produce any evidence that the alleged debt has been legally assigned to them. Nor have they been able to provide evidence that notice of assignment was given to the defendant on the dates stated in the particulars of their claim. 3. The claimant has given no details as to the breakdown of their claim or what dates it relates to. As a result the defendant is unable to specifically defend the claim until the claimant can show how the amount has been reached. In the claimants particulars of claim, the claimant openly admits that they have a copy of the agreement and its terms and conditions but have failed to provide these to the defendant. Pursuant to the civil procedure rules Practice Direction 16 (7.3) Where a claim is based upon a  written agreement: (1) a copy of the contract or documents constituting the agreement should be attached to or served with the particulars of claim and the original(s)  should be available at  the hearing. With the court’s permission the Claimant is put to strict proof to:- a) show and disclose how the Defendant has entered into an agreement; b) show and disclose how the Claimant has reached the amount claimed ; c) show how the Claimant has the legal right, either under statute or equity to issue a claim; 4. As per Civil Procedure Rule 16.5 (4) it is expected that the Claimant prove the allegation that the money is owed. 5. It is therefore denied that the defendant is indebted to the claimant as alleged or at all.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Diagnostic check wrong


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Hi ,

Car , BMW 318i , failed it's MOT due to the ABS lights orange on dash so booked a diagnostic check at local garage (quoted £26) , went along and was sent to another garage as that one didn't have the correct equipment .....all good so far , went straight into the other garage , test done in 5 mins which showed both front ABS sensors faulty .

Asked price to fix , and was quoted £88+ vat each for the sensors NOT fitted , declined as I'd looked online and knew I could source them much cheaper ( 2 phone calls and got them for £28 each) .

Asked them how much they wanted for the diagnostic test expecting it to be around the £30 mark only to be stung for £60 .

Pretty peed off but ,hey thats garages for you .

Anyway , replaced sensors myself , easy job , one hex bolt and unplug and the sensors off , took a couple of hours tops with tea breaks .

But surprise ,surprise the ABS lights are still on .

Now I have to fork out for another diagnostic check , can I demand money back from the garage as they have supplied me with a wrong diagnostic check ?

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Just because the lights still on doesn't mean that the diagnostic is wrong, those cheap sensors could be the reason or the setting up at the wheel, or the wiring.

 

What are you saying , the carparts dealer is in the business of selling parts that don't actually work ? and the garage informed me that it was the sensors not the wiring . As for setting up at the wheel , replacing a sensor wasn't exactly rocket science .

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Even the most costly of things can be faulty on receipt. If the wire is open circuit then there will be no response from the sensor, there is no check to see if it's the wire or the sensor that is faulty, it just returns a 'sensor faulty'.

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...But surprise ,surprise the ABS lights are still on .

Now I have to fork out for another diagnostic check , can I demand money back from the garage as they have supplied me with a wrong diagnostic check ?

 

The ABS light will stay on until it is reset using the diagnostic equipment, but will come back on if it senses a fault.

 

It is quite rightly showing that an error has occurred sometime in the past. It needs resetting AFTER the sensor is fixed/replaced.

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He doesn't say if the garage tried resetting the fault, just that they did the test, i.e: read the error code from the ECU which said ABS sensors faulty.

 

If they did reset the error code, it would have come straight back on, as the sensors were still faulty.

 

Now that he has fixed the sensors, he wants to clear the error code, which means a trip to the dealers for an appointment with the diagnostic machine.

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He doesn't say if the garage tried resetting the fault, just that they did the test, i.e: read the error code from the ECU which said ABS sensors faulty.

 

If they did reset the error code, it would have come straight back on, as the sensors were still faulty.

 

Now that he has fixed the sensors, he wants to clear the error code, which means a trip to the dealers for an appointment with the diagnostic machine.

 

aahh , I see , so I'm gonna get stung for another £60 unless I can find another garage that'll do a diagnostic check and reset the error code a bit cheaper ( pretty sure that I read that these things check then reset themselves everytime the ignition is turned on ) . Many thanks .

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Another bunch of amateurs and pub mechanics me thinks. Conniff is right with what he says.

 

The problem here is, as usual, people relying on the diagnostic system and how it works. If the ECU registers a sensor fault it can be a number of problems.

A. A faulty sensor,

B. Faulty wiring

C. A fault in the ecu sensor circuit.

D. A fault in the component the sensor is looking for.

 

The system does not need re-setting if the repair has been carried out correctly. It works on the number of failures over a period of time.

 

There are two generally used systems, a serated wheel/hub and a magnetic ring. Failure of either of these items will show a sensor fault and you can change as many sensors as you like, it will still be there.

 

BMW from memory favour the serated wheel on the hub so give that a good clean if you can get to it.

 

Can't see how you can get any money back here as it seems to be a case of the blind leading the blind.

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