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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HSBC/First Direct Managed Loan? debt sol to Phoenix/Marlin.


B3rty
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Thanks Curlyben....thats great will get that off tomorrow...just as a matter of interest on the point about adding additional costs whats the situation because if this was a legit debt they would have added £730 on £4300 in three months....I am suspicious that they were trying to take it over the £5000 and out of the small claims track if they went to court?

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Just bumping this up because I can't clarify the issue of DCA adding to the debt and the only thing I can find is CCA s.93, and the OFT collection guidelines

 

.....this may be of interest to other folk any thoughts?

 

93 Interest not to be increased on default

The debtor under a regulated consumer credit agreement shall not be obliged to pay

interest on sums which, in breach of the agreement, are unpaid by him at a rate—

 

(a) where the total charge for credit includes an item in respect of interest,exceeding the rate of that interest, or

 

(b) in any other case, exceeding what would be the rate of the total charge or credit if any items included in the total charge for credit by virtue of section 20(2) were disregarded.

 

 

Office of Fair Trading

7

Charging for debt collection

 

2.9 Charges should not be levied unfairly.

 

2.10 Examples of unfair practices are as follows:

a. claiming collection costs from a debtor in the absence of express

contractual or other legal provision

b. misleading debtors into believing they are legally liable to pay

collection charges when this is not the case, for example, when there

is no contractual provision

c. not giving an indication in credit agreements of the amount of any

charges payable on default

d. applying unreasonable charges, for example, charges not based on actual and necessary costs

e. applying charges which are disproportionate to the main debt.

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  • 4 years later...

Haven't been on here for ages and most of my accounts are dropping off the credit files. Just had a letter out the blue from Arrow to say they have taken assignment from Phoenix for one that’s got a couple of months to go don’t think its statute bared for a year or so. I thought all these fun and games had finished years ago however just want to be prepared as I know these are the lower life of the DCA world. Has anyone had a similar situation and what’s their letter process? I can challenge this quite easily and if it went to Northampton would get to local court as I have kept all my correspondence and have a letter to say they cant pursue however just want to get prepared and who knows maybe have a little fun.Berty

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Arrow have quite a portfolio of ''old''

and dodgy accounts at the moment.

Have you checked CRA files yet.?

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So the default nearly 6 years ago say in a September given

that the SB date could be up to 6 months prior to that??

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Yes default date is Oct so falls off file then. It's actually come off from the credit file since the last one I looked at and I assume will re appear with these clowns.....the SB will be later because I attempted to make payments following default for about a year.

Edited by B3rty

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No that cannot happen 1 debt, 1 default date, there can

only one default date they cannot place another, my guess

is this already SB.

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Sorry my assumption is they can report to CRAs using the same default date. I edited the post above before I saw your reply ....the statute bared will be later because I made payments after default.

 

If debt is not on your files now it can't be put back.

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Hey that's interesting is that a fact. If the debt is off the credit file it can be put back on?

 

It CANNOT BE PLACED AGAIN , a default entry stays on file for

six years then is removed paid or not.

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  • dx100uk changed the title to HSBC Berty's new dilemma....your advice sought..Thanks
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