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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Carcraft and PPI


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Hi there,

I'm hoping someone out there will have a vague idea of how long I can be expected to wait before I hear anything about my ppi claim against carcraft. I posted off the questionnaire middle of march and had a phone call to 'run through a few things' from their headoffice about a week after. The woman I spoke to informed me they have 4 weeks to decide whether or not they will 'uphold the complaint' however from experience I understand that they actually have 8 weeks however the 8 weeks is almost up and I have heard nothing. Also (as the phone call was a little out of the blue) I did not ask for a contact number. Should I be contacting them or just sitting tight??

Thanks in advance.

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Also, I have heard through the grapevine that carcraft can be exceptionally difficult when it comes to these sort of claims, however I know they received the claim as I received that phone call.... and the debt was paid off last year, taken out in 2005. Pretty sure I have a strong case, has anyone else claimed from them and succeeded??

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Hi there,

I'm hoping someone out there will have a vague idea of how long I can be expected to wait before I hear anything about my claim against carcraft.

 

I posted off the questionnaire middle of march and had a p(hone) conversation to 'run through a few things' from their headoffice about a week after.

 

The woman I spoke to informed me they have 4 weeks to decide whether or not they will 'uphold the complaint'

however from experience I understand that they actually have 8 weeks

however the 8 weeks is almost up and I have heard nothing.

 

Also (as the call was a little out of the blue) I did not ask for a contact number.

 

Should I be contacting them or just sitting tight??

 

Thanks in advance.

 

Oh and the loan was taken out 2005 and paid off last year.

 

I have heard through the grapevine that carcraft are exceptionally evasive when it come to these types of complaints,

is there anyone who has claimed and been successful??

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It is probably worth mentioning that when I had the finance it was GE Capital I was paying back. However they have now been taken over by Santander. It was on their advice that I send the questionnaire directly to carcraft.

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your arrows should be fired at whom you paid GE money

 

it is their favourite rick to pass the parcel however under section 56 of the CCA GE moey ARE responsible.

go get 'em.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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two threads merged.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Carcraft Customer Service Manager

Hi MKCPlease can you provide me with your vehicle registration and our compliance department will chase this up for you.Many thanksLinzi

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the user does not have enough posts to send a pm

 

provide an email for them to send it to in this thread please

 

morning

 

dx

siteteam

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Carcraft Customer Service Manager

Morning dx

 

the email address he can send this into is

 

[email protected]

 

Please make it for the attention of Compliance Ref Consumer Action Group post.

 

many thanks

 

Linzi

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Hello Linzi

I received a few letters this morning (all in the same envelope) from carcraft.

 

The cover letter was an apology for sending the enclosed documentation to a previous address.

 

Beneath that there was an acknowledgement of complaint letter dated 20th March 2012 stating that carcraft have a duty to investigate competently, diligently and impartially.

 

It goes on to say that as Carcraft no longer have a business relationship with GeMoney/Santander they will not release any details regarding my account

and can I please forward the enclosed authorisation slip for Carcraft to contact them.

 

As I have only received this today, I have not sent this off.

 

However, a final response letter was beneath that again stating that they will not uphold the complaint as they believe it was sold fairly.

 

In addition to this, they say that with regards to a forged signature (I signed once, boxes regarding ppi were ticked for me by salesman)

then there was another signature (quite different to mine).

 

Carcraft suggest I take this up with the police,

which I have since done and have an appointment tomorrow.

 

However, I am unable to comprehend how this complaint was investigated competently, diligently and impartially when I had not given consent for Carcraft to contact GeMoney/Santander.

 

I believe the police will study the original document tomorrow and give their opinion on whether the signature was forged

as I know I only signed once and the ticks are clearly done by a left handed person (I myself, am right handed) so we'll see how that goes.

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  • 2 weeks later...
  • 1 month later...

I have just today found out that carcraft have charged me ppi, I'm about to start the ball rolling and as above I looked at a scanned copy (that the finance company sent me) of the agreements and it looks like they have forged my signature on a questionnaire. I'm unsure what I need to do with regards to the ppi. Who do I send what?

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std ppi claim

 

This first spreadsheet is the latest version of the statutory interestlink3.gif calculator and is used for Single Premium PPIlink3.gif cases. It can also be used where rollover PPI is involved, i.e. a new loan re-financing a previous one and where PPI is included in one or more loans.

 

StatIntSheet v101.xls

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

covering letter.

 

see the PPI forum or below at my sig

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Carcraft Customer Service Manager

Hi JohnWould it be possible for you to supply me with your vehicle registration please, i have briefed our compliance department with regards to your post and they would like to try and assist. Many thanksLinzi

I have just today found out that carcraft have charged me ppi, I'm about to start the ball rolling and as above I looked at a scanned copy (that the finance company sent me) of the agreements and it looks like they have forged my signature on a questionnaire. I'm unsure what I need to do with regards to the ppi. Who do I send what?
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you'll need to give an email ad linzi

 

as newbies have no PM till 30 posts

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Carcraft Customer Service Manager

No worries - if you would like to email [email protected] and outline the issues and we will forward on to compliance for youthanks

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