Ok, had appointment with police regarding forged signature. Now to contact financial ombudsman. Is there a template letter out there I can go by?

Hello Linzi I received a few letters this morning (all in the same envelope) from carcraft. The cover letter was an apology for sending the enclosed documentation to a previous address. Beneath that there was an acknowledgement of complaint letter dated 20th March 2012 stating that carcraft have a duty to investigate competently, diligently and impartially. It goes on to say that as Carcraft no longer have a business relationship with GeMoney/Santander they will not release any details regarding my account and can I please forward the enclosed authorisation slip for Carcraft to contact them. As I have only received this today, I have not sent this off. However, a final response letter was beneath that again stating that they will not uphold the complaint as they believe it was sold fairly. In addition to this, they say that with regards to a forged signature (I signed once, boxes regarding ppi were ticked for me by salesman) then there was another signature (quite different to mine). Carcraft suggest I take this up with the police, which I have since done and have an appointment tomorrow. However, I am unable to comprehend how this complaint was investigated competently, diligently and impartially when I had not given consent for Carcraft to contact GeMoney/Santander. I believe the police will study the original document tomorrow and give their opinion on whether the signature was forged as I know I only signed once and the ticks are clearly done by a left handed person (I myself, am right handed) so we'll see how that goes.

It is probably worth mentioning that when I had the finance it was GE Capital I was paying back. However they have now been taken over by Santander. It was on their advice that I send the questionnaire directly to carcraft.

Hi there, I'm hoping someone out there will have a vague idea of how long I can be expected to wait before I hear anything about my claim against carcraft. I posted off the questionnaire middle of march and had a p(hone) conversation to 'run through a few things' from their headoffice about a week after. The woman I spoke to informed me they have 4 weeks to decide whether or not they will 'uphold the complaint' however from experience I understand that they actually have 8 weeks however the 8 weeks is almost up and I have heard nothing. Also (as the call was a little out of the blue) I did not ask for a contact number. Should I be contacting them or just sitting tight?? Thanks in advance. Oh and the loan was taken out 2005 and paid off last year. I have heard through the grapevine that carcraft are exceptionally evasive when it come to these types of complaints, is there anyone who has claimed and been successful??

Also, I have heard through the grapevine that carcraft can be exceptionally difficult when it comes to these sort of claims, however I know they received the claim as I received that phone call.... and the debt was paid off last year, taken out in 2005. Pretty sure I have a strong case, has anyone else claimed from them and succeeded??

Hi there, I'm hoping someone out there will have a vague idea of how long I can be expected to wait before I hear anything about my ppi claim against carcraft. I posted off the questionnaire middle of march and had a phone call to 'run through a few things' from their headoffice about a week after. The woman I spoke to informed me they have 4 weeks to decide whether or not they will 'uphold the complaint' however from experience I understand that they actually have 8 weeks however the 8 weeks is almost up and I have heard nothing. Also (as the phone call was a little out of the blue) I did not ask for a contact number. Should I be contacting them or just sitting tight?? Thanks in advance.