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    • Hi all! I've now had a "final notification letter" through from ECP. I assume I should continue to ignore this, but is there likely any action I need to take? Do you need to see a copy of the letter? Thanks
    • Please will you upload the defence in a PDF format document
    • Afternoon All - after 3 weeks of silence, this morning I received an email from HMCTS advising that P2G have rejected my claim. Decide whether to proceed Parcel2Go.com has rejected your claim. You need to decide whether to proceed with the claim. You need to respond before 4pm on 25 June 2024. Your claim won’t continue if you don’t respond by then. This is their ‘defence’ Their defence Why they disagree with the claim When choosing a service on the Defendants website, the Claimant chose to book their order with Evri and selected to take out £20 parcel protection which comes with the service. On the first page of the booking process, the Claimant entered the value of £265 for the contents and was offered parcel protection for loss or damages against their goods for £13.99 + VAT. The Claimant selected no, which then produced a pop up which explained 'We strongly recommend that you protect the full value of your item(s).' however, the Claimant still did not take this protection out and instead continued with the booking process. At the end of the booking process, the Claimant was offered this again which was refused and the Claimant continued with the booking by accepting the terms and conditions which re-iterates the information provided in the booking process. The parcel was sent, however, seems to be delayed in transit. The parcel finally started to track again, however, when delivered the parcel was empty with no contents. As such, the claim was re-opened and attempted to be settled for the £20 protection taken out in the booking process. This was refused by the Claimant as they felt they should be paid the full amount of the value entered when booking. Unfortunately, due to the refusal of the parcel protection in the booking process the Defendant is not liable to settle the claim to the value and only to the parcel protection taken out. The Defendant shall rely on the Terms and Conditions of carriage in particular section 9. The Defendant understands that the contents have not be handled with due care and attention, which is not being disputed, however, they are disputing the amount they are liable to. They have requested mediation, I’m sure not least to drag the case out even longer, but I can see no benefit to me in this and so shall reject it. As ever, I’d welcome your thoughts guys. g59   
    • I doubt HMCTS holds any data on whether arrests by AEAs required police assistance.  They couldn't or wouldn't provide data on how many of warrants issued were successfully executed - just the number issued!  In my experience, arrest warrants whether with or without bail are [surprisingly] carried out with little or no fuss.  I think it's about how you treat people - a little respect and courtesy goes a long way. If you treat people badly they will react the same way. Occasions when police are called to assist are not common and, having undertaken or managed many thousands of these over the years, I can only recall a handful of occasions when police assistance was necessary. On one occasion, many years ago, I arrested and transported a man from Hampshire to Bristol prison on a committal warrant. It was just me and he was no problem. I didn't know the Bristol area (pre Sat Nav) and he was kind enough to provide directions - seems he knew the prison.  One young chap on another committal warrant jumped out of his back window and I had to chase him across several garden fences.  When he gave up (we were both knackered) I agreed to drive by his girlfriend's house to say farewell for a while.  I gave them a few moments and he was fine. The most difficult are breach warrants but mainly in locating the defendant as they don't want to go back to prison - can't blame them.  These were always dealt with by the police until the Access to Justice Act transferred responsibility from them to the magistrates' courts. The fact was the police did not actively pursue them and generally only executed them when they arrested someone for something else and found they had a breach warrant outstanding.  Hence the transfer of responsibility.
    • thats down to mcol making that option available for you to select, you cant force it. typically if there are known processing delays at northants bulk it will be atleast 14 days later if not more.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Son's JSA decision affecting our Benefit


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Until recently my 20 year old son was in full time education.

 

That ahs now been reduced to 1 day per week.

 

Additionally he works part time in a local cafe anything from 5 to 15 hours per week.

The hours are very erratic, he's done nothing for the last 16 days but will be working for 3x6 hours from Sunday.

 

He applied for JSA who during the 7 weeks he visited them decided he was earning over 16 hours per week and was not allowed benefit.

 

I've spoken to his employer and she confirms in the time under question his average hours worked were under 2 per week.

 

Now my local council have given me 14 days to prove my son is still at College and also to provide sufficient evidence of his weekly earnings,

as they have been informed by the benefits office that he is earning and his income will affect our benefit.

 

Unfortunately my son feels alienated by the alck of assistance at the jobcentre and refuses to go back,

 

to sort out what I feel are inaccurate decisions.

Any advice.

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I've spoken to his employer and she confirms in the time under question his average hours worked were under 2 per week.

 

What period in question is it? The usual method is the last five payslips for variable wages so that implies that your son has worked less than 10 hours in 5 weeks. It looks like although he hasn't worked in the last 16 days he may have worked much more before that in the period the processing centre are looking at.

 

Can you fill in a bit more for me?

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Thanks, for asking.

Her figures, his bosses, are :

last week 0 hours

previous week sun 4 hours

previous week mon 5 hours

previous week 0 hours

previous week , sun, 4 hours

Previous week sat, sun, mon, tues, 20 hrs

previous week 10 hours

previous week 0 hours, previous week 0 hours

 

any help ?

Edited by mgzteed
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Okay, well the last five weeks would be 13/5 = 2.4 hours a week - this applies for weekly paid.

 

For a monthly paid, the last three months would be taken into account so we'll use all the figures you've supplied

 

33/8 = 4.22 hours a week

 

Unless before that he was doing a larger amount of hours and they are taking that into consideration and it brings him over 16 hours a week (this isn't even an option as he would have to have been doing 192 hours in 12 weeks - in other words in one month he would have worked 159 hours, 39.75 hours a week)

 

So it's not the average wage they are looking at. It may be that your son is considered to be still employed even on a 0 hours a week contract.

 

I think you need your son to contact the processing centre and ask them on what basis they have decided he is doing over 16 hours a week work.

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No he rarely gets more than 2 days a week work and usually they6 are on sat and sun, sunday being a short day. It might get better during the summer months but he went to the jobcentre because College had finished, he thought, and he had worked for 5 hours in the previous 3 weeks. Then of course when he went he found that he 10 then 20 hours of work and college decided he had to return for 2 days a week.

I have tried to persuade him to complain but he will not.

Now all I have to do is sort out the council re our benefit

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It's a difficult position to be in but you should try and persuade your son to contact the processing centre, not to complain but to clarify, and your son needs to know that this could well cause you problems. I hope that the council rate your benefit correctly.

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