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    • Well, it's good that you have five days before you're supposed to go there, there is time enough to sort things out.  See if Booking.com rear their head tomorrow.
    • It is an interesting Final Notice. Firstly because there is usually a reminder Notice before the final Notice. Secondly because it contains some of the wording that should be in the original PCN [aka Notice to keeper]. It could be that the necessary wording in the NTK is missing so they put it in the Reminder Notice to cover their error. If they have it hasn't worked. But the only wat we will know if you post up the back page of the Notice to keeper along with the other details asked for on Post 8 .  If they have got it wrong it means that they are unable to transfer the liability to pay the PCN from the driver to the keeper . I take it that you are the keeper and not the hirer? And do you know how long you are supposed to stay in that car park? In the past I have found Sainsbury's pretty good at cancelling PCNs for their customers. Take both PCNs in to the store and point out if you are a regular customer and that the driver spent a lot of money in their store and see if they could please do something with the ticket for you. if the manager can't help, then come back and we will give you their Head office and write to them. It is the easiest and quickest way to get the ticket cancelled. No point in appealing since that would mean they lose the chance to make any money out of you which is their whole reason for running the car park. If you cannot get Sainsbury to cancel then we rely on ECP getting things wrong so that you don't have to pay  on a technicality or technicalities. For example if the PCN does not comply with the Act and the keeper is not then liable it makes it difficult for ECP to win should it go to court as so many people are legally able to drive your car and Courts do not accept that the driver and the keeper are the same person. Which is why we do need to see the questionnaire filled in and the rest of the NTK. Also it would be helpful to get photos of the signs in the car park. Ones that can be read by us, and the sign at the entrance as well as the inside ones especially those that are worded differently. Poor signage is another defence that works well and you will  need a good defence should they decide to go to Court.
    • Thanks for answer ref address/bank. Thought it wise to double-check.   When I reply to them as per post #5, what should my reason for dispute be?   " dispute this debt because..recommended reason as advised from your thread and add the debt purchaser has yet to provide any or all of the required documentation."
    • Alternative is to access the video yourself, upload to YouTube or similar and link back here.  Video will be accessible once you input your details into Wandsworth website: https://parking.wandsworth.gov.uk/pcn  
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Santander


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Paid my wife's store cards on line on Saturday, went through as faster payment on the new account details Santander supplied some months ago.

 

Thought nothing more of it until this evening when I start getting automated calls from their collection department, saying the account is in arrears.

 

My wife went through to their Asian call centre and the operator said Saturday was not counted as a working day, payment did not process in time and there would be a £12 charge for late payment, he could not stop the default charge.

 

When my wife asked to speak to a supervisor she was cut off.

 

Thought faster payments were meant to go through at anytime, is the fault at their end, or have I made the late payment? It was due on Saturday so they should have the process in place to deal with payments.

Don\'t let the B**tards grind you down

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Any payment other than cash into an account made

on a Saturday will not be processed until Monday.

As the due date was the Saturday the payment

shoud have been made on the Thursday to reach

account on the Friday some ''faster'' payments

may only just a little faster than the noemal 3-5

days for the payment to reach the recipient account.

 

Efficiency is not a word often associted with Satander.

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Thought faster Payments take 2-3 HOURS, any I have made before went through that quick.

 

If you do it 0930 on Monday morning etc., I agree but weekends seem to be a no no.

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Thanks, will just have to letter them, maybe trying to manufacture money for when their Storecards collapse due to court ruling.

Don\'t let the B**tards grind you down

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From the faster Payments website:-

Single immediate payments

 

Customer input using online or telephone banking or using a branch based service.

Payments are available 24 hours a day, 7 days a week. The system provides a positive response to the customer bank within 15 seconds, and providing a reason for any rejected payment.

The money must be available in the receiving customer account within 2 hours.

Value limit of up to £100,000.

 

When my wife spoke to the Asian call centre she was told it was a Bank Holiday, hence the reason it did not go through.

 

It was certainly a Bank Holiday one year ago as it was the Royal Wedding, Santander probably have just carried the date forward.

 

Some schools in our area were closed on Monday due to heating that was turned off, this was controlled by a central computer that had a holiday programmed in because of the Royal Wedding one year ago, it shut about 20 schools.

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Spoke to HBOS this morning, they tell me it went through their system as a faster payment, it was rejected by Santander, and taken on the Monday, therefore incurring 2 penalties of £12.00 each, how much money have they managed to generate over the weekend and from how many customers?

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Time for a formal complaint to both banks I think!!

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Only one bank at fault here, our friends at Santander, wonder how many people will be affected and will be oblivious till they get their statements.

 

My letter is away to Santander.

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