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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank vs Pin1OnU - Court Next Week - Advice Needed


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I need some advice on a strikeout application I made under CPR31.14 for a credit case that they are seeking to recover from me.

 

As this is close to court I won't put anything down here that will allow them to identify me.

 

I stopped paying them in the belief that they did not hold the original signed credit card agreement.

 

They had previously sent me correspondence saying that they did not have to show the original to me only a re-constituted copy. They issued me with various threats etc and finally issued proceeding in March last year.

 

The claim was made via MCOL and no documents were received other than the court papers. I acknowledged service but did not get sent the documents to support their claim. I sent a letter to their solicitors requesting dislose of their docs under CPR 31.14.

 

Here is part of the text of letter I sent to them

 

-----

Prior to the issue of proceedings I had delivered a request for the production of the signed agreement mentioned in the Claim Form and on which you rely.

Please treat this letter as my request made under CPR 31.14 for the disclosure and the production of a verified and legible copy of mentioned in your Particulars of Claim:

 

1 the agreement. You will appreciate that in an ordinary case and by reason of the provisions of CPR PD 16 para 7.3, where a claim is based upon a written agreement, a copy of the contract or documents constituting the agreement should be attached to or served with the particulars of claim and the original(s) should be available at the hearing. Further, that any general conditions incorporated in the contract should also be attached.

 

2 the assignment

 

3 the default notice

 

4 the termination notice

 

You should ensure compliance with your CPR 31 duties and ensure that the document(s) I have requested are copied to and received by me within 7 days of receiving this letter. Your CPR 31 duties extend to making a reasonable and proportionate search for the originals of the documents I have requested, the better for you to be able to verify the document's authenticity and to provide me with a legible copy. Further, where I have requested a copy of a document, the original of which is now in the possession of another person, you will have a right to possession of that document if you have mentioned it in your case. You must take immediate steps to recover and preserve it for the purpose of this case.

------

 

I sent the letter recorded delivery and awaited their response. As I was unable to file a defense I had no response from them within the 7 days or at any time until after I received notice from the court saying that this was going to a hearing. I did receive a charming letter that as I hadn't entered a defense that a default judgement had been entered and here was a payment book for me to start paying them. However the case was stayed.

 

At the end of last month their solicitors then sent me a copy of the credit agreement which is hardly legible, statements of the account. They refused to send a copy of the default notice and of the formal demand as they don't retain copies. They are intending to attend court and oppose the application.

 

My questions are can I get a strikeout based on their non-compliance of the 7 day rule and should I emphasis this to the court? I think that a year is pretty unreasonable.

 

Should I request time to enter a defense? (If this becomes likely then I will be looking to get help on the defense). Any advice on what I need to say or anything else to support my application would be greatly appreciated.

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This does not constitute legal advice and is not represented as a substitute for legal advice from an appropriately qualified person or firm.

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Hi Blondie,

 

Would rather not say in open forum.

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This does not constitute legal advice and is not represented as a substitute for legal advice from an appropriately qualified person or firm.

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Why didn't you enter a defence?

 

What you need to consider if you go for a set aside, is that the original case is then re-instated, so you need to be confident that you have a strong case or you could find yourself subject to costs. However, you could use the delay in sending you the info to show the bank are being unreasonable, which may help.

 

You say there was a default judgment, but also that the case was stayed. Can't be both and looks like a judgment if you're applying for a set aside

 

If you get the strikeout, you will then have an opportunity to defend.

 

It really would be very helpful to know what organisation you're dealing with to be able to advise, because they all have their own ways. It's nigh on impossible if you don't post all the info.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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There does seem to be some confusion..

 

This is the process.

 

Claim issued - defendant has a specific time in which to obtain information CPR31.14 and then enter a defence. You MUST entere a defence of some kind in order to avoid a default judgment.

 

You claim that the court wrote saying the hearing was stayed - they would only do this if you entered a defence.. question is.. DID YOU .

 

If you did then a default judgment could not have been awarded.

 

If you didnt then it almost certainly was and therefore you can make an attempt to get it set aside. However, you will need a good reason as to why you did NOT enter a defence and what type of defence you will mount if the court permits a set aside.

 

HTH

 

TBH, without information, we are probably not going to be able to advise accurately.

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I can't understand why you made an application to strike out the claim but didn't trouble yourself to enter a defence? Perhaps the OP could write a longer, more comprehensive post detailing the sequence of events and the actual wording of each court order received so far. Posting that you received a notice of hearing and a default judgment confuses more than clarifies I'm afraid.

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Just to clarify.

 

The bank in question is LTSB.

 

I was informed by the court that the case would be stayed pending the outcome of my application to strike out based on non-compliance with CPR31.14. The expiry of 7 days from their receiving my request was the day before the defense was due to be filed.

 

I only received a response to my CPR request at the end of last month. Thats more or less a year since the request was filed. I am going to suggest to the court that they have behaved unreasonably and request that the case be struckout. I have also claimed for costs against LTSB for the cost of the strikeout. In my CPR request I asked them to allow me more time to file a defense based on the time to respond to the request. I will ask the court for the same timeframe to complete a defense that they have taken to respond.

 

The letter I received from their in-house litigation team looked to me to be an automated job saying they were going to apply for default judgement on the grounds that I hadn't entered a defense I suspect they filed a bunch of claims and then had the computer set to issue payment books and letters based on whether the claim was defended. Given that I received it on the Tuesday after the defense was to have been filed (a friday) it arrived pretty quickly. But the judgement cannot be granted until the application for strikeout is granted.

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This does not constitute legal advice and is not represented as a substitute for legal advice from an appropriately qualified person or firm.

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LTSB via their solicitor SCM are very quick to issue default judgments. They are also equally swift to issue letters inclduing payment books etc.. advising that a Default Judgment ahs been awarded when it hasnt.

 

IMHO, I would telephone the court and find out the status of the claim. They will advise if a Judgment has been awarded or not. In fact, if one had, then you should have been already advised by the court.

 

If one has.. then you need to sort out the set aside.

 

Your main issue will be why you did not enter a defence.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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