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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ccj


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Yes, include them as evidence, and also mention it is against the OFT Guidelines in Debt Collecting to use multiple agencies to collect a debt, and then include the evidence as a complaint to the OFT and Trading Standards and the FOS and Information Commissioners Office for completeness.

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Hi everyone

 

I have had a good look in all my old papers and have found 3 letters from various DCAs about this debt - and they are all to my correct address!! One of them is even dated 2 days after the lady at BC said they had taken over the debt!! Should I include copies of these? - more to try and evidence that if these 3 companies had my correct address then the chances are that BC did also - or do you think it would make the judge look less favourably on my application for receiving these letters and doing nothing about it?? I am going to carry on looking and try and locate a letter from BC at my correct address as this would be ideal - but I'm just thinking ahead in case I can't find one.

 

Many thanks as always for your guidance and comments.

 

Foxy

 

Ideally it would be better to have one from BC, as I guess BC will claim that the other companies independently traced you..

 

However I suppose that if they did go down that route, you could claim that you were easily traceable something shown by the fact other companies were able to trace you. Also DCA's has a duty to correctly identify and trace people before pursuing a debt, especially if they are going to take enforcement action.

 

My Guess, from reading the thread is that BC is going for the "Service was effected" route by using your last known address, which is covered by the CPR rules and thus will argue that you can't get the set aside on Mandatory grounds.

 

If this is deliberate ploy by BC, which it seems it is, it may be the case that they have been careful not to leave a paper trail that proves they knew your correct address all along.

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I called the court today and they advised me to call BC solicitors

 

I think some of these court clerks are paid commission from these DCA's. Yes, they should not give legal advise, but if it is proven that the claim has been issued to the wrong address, they should be advising an application to set a side immediately, not speak to the claimant....:-x

 

Make an application to set a side, and send BC a letter informing them of your costs.

 

Debbie x

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Thanks Debs - the lady I spoke to most recently was very helpful but the first man I spoke to was very abrupt and just kept saying to call BC. The lady said that I could put in my set aside app for the judge to consider awarding me my costs back and to claim the £80 for the set aside app. I suppose it can't hurt to ask!! - after all if they had written to the correct address then I wouldn't of have to faff about like this.

 

Foxy :-)

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Well that's my application for set aside sent off recorded delivery - so fingers crossed.

 

I have also requested an order for costs due to BCs actions. I attached several letters - 2 from OC - and also from 2 DCAs - these were both pre and post the so-called assignment - even though 2 of the DCA letters were after 14 April (when it was allegedly assigned to BC!!)

 

Will have to sit tight now.

 

Thanks for all your help and support guys.

 

Foxy :-)

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