Pheonix Commercial Collections

[elvislives]

Hi all

 

First post on here.

 

Pheonix Commercial Collections visited me a few months back in relation to some council tax arrears

- I was not in at the time so they levied a car on the public road (not mine) and stuck the levy through my door.

 

I rang the bailiff and told him the car was not mine, wrote to the head office, and still they refused to take it off

- the motivation of this levy was to add £237 to my bill, instead of £24.50. The worst thing was the bailiff made up some story about contacting a neighbour and asking if the car was mine, and the neighbour saying it was - a complete lie!

 

I was then awoken at 6am by a letter being placed through my door saying that they would be attending in 3 days,

with the police and a locksmith to gain entry and remove goods - the total owed still included this illegal charge.

 

I ended up paying the council directly what I owed them, but Pheonix kept chasing me up for these fees - which were for a car that didn't belong to me.

 

Eventually they came round, and after trying to levy the car in my driveway, accepted £42.50.

 

I made a full complaint to CIVEA about their behavour, and was shocked at their response.

They basically went along with Pheonix and told me to go away. What is the point to their exisitance?

 

Are there any avenue I can explore, or should I let this go?

[dx100uk]

the council are their bosses they employ them.

 

dx

[i hate bailiffs]

I ended up paying the council directly what I owed them, but Pheonix kept chasing me up for these fees - which were for a car that didn't belong to me.

 

Complain tot local government ombudsman once you have taken it up with council with as a formal complaint.

[elvislives]

I ended up paying the council directly what I owed them, but Pheonix kept chasing me up for these fees - which were for a car that didn't belong to me.

 

Complain tot local government ombudsman once you have taken it up with council with as a formal complaint.

 

Thanks - will do. I hope that will be more fruitful than the CIVEA route

 

Is it worth reporting the Bailiff to the police?

[tomtubby]

I am very interested indeed at your query and in particualr to the reference to the reply form CIVEA.

 

Would you mind letting us know exactly what was said by them.

 

Also, have you made a formal complaint to the Local Authority?

[elvislives]

Hi - have sent an email.

[jetdog62]

The thugs (so called bailiffs) of Phoenix Commercial Collections, are so well established with councils it beggers belief. Regardless of the moutains of complaints (I'm one of them) their marriage remains firm. This can not help but raise suspicions. Northampton Borough county council (NBCC) sent me a reply which appeared like a basic reply, meaning hard luck.

In the beginning. My son had failed to pay 3 parking tickets NBCC issued, total amount £170, for this sin they asked for £255, now having added 50% penalty. Still the plank never paid it.

24th May 2012 last day to settle debt at this figure.

15th June 2012 NBCC hand the debt over to their favourite bailiffs, Phoenix

18th June 2012 Phoenix demand £316.32

4th July 2012 a Ms E Lawrence calls at my home and speaks to another one of my sons, who told her truthly that his brother was not in.

9th July 2012 this women again calls and got the same reply as before. On this occasion she threatened to keep returning at different times and days until the debt is paid , and in a aggressive tone, the door was shut in her face. 10 minutes later she put a notice through the front door stating she would be back on the 14th at 6am with a van to remove chattles and goods from my house to the value now of £667.37

Unfortunately, my wife who suffers from bad nerves paid the debt over the phone the next day. For my part I was shaping up for the confrontation.

 

I'm not defending my son. What I am mad about is the GBH approach from Phoenix, and the blind eye NBCC are turning in the matter. With this amount of money going to the bailiffs, 2 visits and threats £391.37. There must be an attempt by those of us who have been severley damaged in the pocket by council and bailiff bandits, to form an organisation to fight back.

Edited July 28, 2012 by jetdog62

[brassnecked]

Hi jetdog62, it may be better to start your own thread to better target advice you can use the one I have started for you here if you wish:

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=168

 

But an option is to report them to the OFT, as they must have OFT Category F Debt Collection Licence to collect debt, check out oldbill's posts on the subject, but I would send a Formal Complaint to OFT with the subject Credit Fitness, and outline what they have done, i.e. demanding monies not owed from a third party, under with menaces, or even fraudulently demanding monies on threat of removal of goods from a party not owing the debt, better known as Fraud by misrepresentation, the mens rea is present, and the crime was complete when your wife paid the ****** bailiff

 

 

You should also raise a Formal Complaint with the council copied to CEO leader Councillor and your MP mentioning it is unlawful to levy or threaten to third party goods. Send a copy of the note threatening the removal of Third party goods and chattels with your complaint

 

others will be along soon no doubt with further suggestions

 

Edited July 28, 2012 by brassnecked

[jetdog62]

Oldbill, here's something you might want to look at through your magnifying glass.The Viper ms eliabeth lawrence working for phoenix collection services, the pain in my life, had her bailiff licence granted to her to run from 11th Jan 2011 to 10th Jan 2013 which is the normal 2-year window while working for Recovery and Enforcement Servies (RES) South West. on the 10th Nov 2009 she issued a NOTICE OF BAILIFF HAVING VISTED, to another victom cagger mkb, through Phoenix. Issuing warrants and threats through Phoenix 2009/2012, yet registered with RES?

Any thoughts on the matter?

[brassnecked]

Oldbill, here's something you might want to look at through your magnifying glass.The Viper ms eliabeth lawrence working for phoenix collection services, the pain in my life, had her bailiff licence granted to her to run from 11th Jan 2011 to 10th Jan 2013 which is the normal 2-year window while working for Recovery and Enforcement Servies (RES) South West. on the 10th Nov 2009 she issued a NOTICE OF BAILIFF HAVING VISTED, to another victom cagger mkb, through Phoenix. Issuing warrants and threats through Phoenix 2009/2012, yet registered with RES?

Any thoughts on the matter?

 

You will have to remove the name of the bailiff off the thread, and pm it to OB, as we shouldn't name on threads