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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Problem with private landlord


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Hi,

two years ago me and my partner (both early 20's) moved into a house, rented to us privately. The house was situated next to my mums, so we sort of knew the landord. He let it to us with no credit checks etc, just a £300 deposit. An 'agreement' was signed for a year, and that was the last heard of that.

 

We had problems in the house, nothing major. But we never hassled him, as ive always enjoyed being 'the man of the house'. We have now bought our own house, and gave our landlord as much notice as possible,everything was fine...

 

Now, it has been 8 days since one set of keys over. I submitted our last gas/elec bills and moved out. He left it nearly 4 days before going to inspect the property, to which he left me a crazy list. Expecting me to paint ceilings etc. We have no repainted all of the walls to neutral (even though he said our colours were fine). The house is immaculate, as apose to when he handed it over to us and it was yellow stained with smoke from the previous tennant. The trouble is, he has not gave us our deposit back yet as he 'has to send off for it' even though he deals in cash. I am refusing to hand over my final set of keys until i receive our deposit. I have now had to ask my father to call him as he is trying his best to intimidate me and my partner. Their conversation ended with him telling my dad that he is deducting deposit money, and slamming the phone down.

 

Is this fair? the reason we still have keys, is because it takes him 2 days at a time to inspect the house as (and i quote from a voicemail i saved). 'i have better things to do with my time'. There was no arrival/departure itinerary carried out.

 

Where do i stand with this? and what can i do to get my money back?

 

Thank you

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hi, no there was no inventory when we moved in. He told us he was going to redecorate before he handed it to us, when he actually just painted over the marks leaving wet patches. We have handed the house over to him in ten times better condition. I dont think he has anyone to move in yet, so is using this time to take money from us

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8 days is not long if deposit was protected. Tech you have not surrendered T if you retained a set of keys, so you may remain liable for ongoing rent. Equally duration of T, fixed term and when/how much notice you gave may be rel. Protected deposit cannot be released until after T has ended.

Send LL a letter headed Notice before Action, giving him 14 days to return full deposit or agreed amount before you take claim to County Court (Small Claims track).

If he blanks you, submit the claim online via MCOL. LL will have to provide before and after evidence of condition of property, which he cannot do without inspections at start and end of T

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Was your deposit placed with a rental deposit scheme.

In your contract does it state that the décor has to be of a certain standard on leaving the property, eg; neutral colours through out. If not then he cannot demand this.

If he holds back any deposit then you have a good case against him via the small claims track.

 

i suggest you hand back the keys pronto, as mariner has stated, you maybe liable for rent whilst you have the keys or he could charge you for the locks to be changed.

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