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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
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Car exchange and lost money


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Hi guys any help would be appreciated - here goes

 

Ok I bought a Network Q approved used car from a reputable dealer at 4995 and down a 2k deposit - 8 days after having the car the water pump was wore down and it needed replaced - The noise starting the engine was bad and the car sounded like something wasnt catching - There were also other minor problems - They did offer to fix the problems under the warranty with no problem however I informed the dealer that i wanted to change the car as i wasnt satisfied with this one and they agreed to let me change - I was really happy - They did say it would cost a bit to change over and they would do it as a part exchange so im not too much out of pocket.

 

I selected another car now costing 5995 which is a great car and im delighted with it ( so far) however we just got the finance agreement in the post and it states the cost of the car is for 5995 and the finance was for 5995 - I contacted the dealer and asked why wasnt anything taken off the finance from the second car as not only had i paid a 2k deposit but also gave them back a car to use in part-exchange

 

They said the costs are justified and unfortunatley this is what it cost to excahnge the car - I said i understood that some costs would have incurred but not 2000k and a part exchange - I asked for a breakdown of the costs to see where my money had gone but was refused a breakdown - I had a meeting with the boss of the car firm who confirmed the costs were justifed however when i asked again how much did it cost he too refused and told me he wasnt willing to put his name to anything unless requested by a solicitor

 

Can anyone give me any input

 

Thank You in advanced vera

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Hi and welcome to CAG

 

As I see it from your account, the purchase of the original car was cancelled by mutual agreement so the deposit you paid should then be transfered to the repacement car. As that was £1k dearer than the original car, your finance amount should now be £3995. Clearly they have simply taken the original car as p/x on the replacement thus acheiving 2 sales rather than exchanging the 'faulty' car for the 'new' one.

 

You have 2 choices in my opinion, you can contact the finance co direct and explain the situ to them and that you regard the agreement as being breached by the dealer's actions and as such you will be seeking for a full refund of your deposit (obviously if you choose this option you will need to return the car to the dealer), or you tell the dealer that unless he adjusts the transaction to reflect the fact that your finance is £3995, you will seek to terminate the deal altogether as you consider the agreement to be in dispute under the SOGA.

 

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Hi there

 

Firstly thank you so much for this advice and for taking the time to reply i do appreciate this alot. I will follow this through but my concern with this is that we are now over the 14 day right to terminate however the finance company were made aware of this after a few days and do have records of our concerns regarding the deposit they did advise us to speak to the dealer and arrange an amicable arrangement - We have tried this but it didn't work and they are standing by the loss of the deposit, we contacted the head office of the dealership in the UK who looked into it and agreed that the dealership acted accordingly.

 

My main concern with handing the car back and cancelling the finance which i am more than willing to do until the dispute is resolved is that the finance is in my mums name and she has 32 years of outstanding finance with the company who financed the car - The only reason i haven't gave the second car back is for this reason and this reason only and she and my dad update their cars every three years and this could effect them so i thought it better for their sake to pay for the car and fight for the deposit but i would much mich rather give it back , get my deposit back and give my business to another dealership

 

I had so much faith in these guys that i actually feel that because i have an issue with the deposit that im wrong - I bought the other car off them in good faith and din't want them to lose the business as they were willing to work with me and excahnge the car

 

My other concern is they will never depart with the deposit , i will have no car and if the credit file goes into default i won't be able to get finance for another car :(

 

what do you think

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While understand yor concerns, I don't think the dealer has acted in your best interests. Finance isn't my strongest field but but it dosn't seem fair that your deposit has simply been consumed from a situation which started with the original car being of unsatisfactory quality. IMHO what should of happened is that the original sale should of been cancelled completely and then you should of been back to square one as it were. It seems to me that the dealer has pulled a bit of a fast one by treating your return as a simple part exchange against the replacement car so the looser is you. When in fact the dealer should of been as he sold you a car which was faulty. Under the SOGA the seller should be given the opportunity to inspect and rectify and if that fails, then you have the option of rejecting the car for a full refund (within a reasonable time frame). It seems that the dealer has 'leap frogged' that process by simply agreeing for you to return the car and exchange it for another one. the problem is, he has treated it as another purchace and excepted the faulty car as a trade in.

 

I think you should have a word with Trading Standards about this and get face to face advice. I am also hoping others may come in with financial experience who may be able to help further.

 

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Hello again

 

Yes i agree with you totally - The Dealer told me he would write and cheque to clear the finance on the first car and we would start again , i wouldnt mind paying something for admin and any interest , i get that .. I met with Trading standards today and showed them the documents and explained everything , they said exactly the same as you and have taken all the documents and are now writing to this dealership asking them to refund my deposit.

 

This is a good sign right?? they wouldn't get involved if they didn't think i had a case?? - But they are now dealing on my be-half . We contacted the finance company and explained what has been going on , they asked my Mum to put everything in writing and they will get back to her but i doubt they will want to know as i suppose they dont really care who pays the money as long as its paid. I told the finance company we dont want to give this dealer another penny of our money and want to hand the car back and fight for our deposit.

 

I was originally going to keep the car , pay the monthly amounts and ty to get our deposit back but after what they have put us through I want to return the car give them no more business

 

Trading standards asked me to contact the dealer and inform them that they will be contacting them on the matter but the dealer wasnt worried at all and still insists he hasn't done a thing wrong so im thinking they genuinely believe they have acted within their rights .

 

I think if they used my 2k deposit to put towards settling the finance of the first car it means they only valued the part excahnge as £1000 - surley even as part-exchange a car at Market value £4995 would be worth more than a £1000 trade in ( just thinking out loud so not sure if this makes sense ) lol

 

I do want to bring the car back , get my deposit back and cut all ties - I know when Trading standards contact them they will tell them the same as they told me they arnt backing down at all.

 

We contacted Network Q and complained, The car manufacturer , the dealerships head office in the UK , the owner of the dealership and they all say the dealer acted accordingly and theres nothing they can do its so frustrating - They dont want to know

 

Ok im going to write to the finance company now and see if i can leave the car back and cancel the finance and let them know Trading standards are involved- although dont expect to get far with them either -

 

Just losing faith here and im actually thinking maybe trading standards might not get any joy with them either - Thank you

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Well as you have got Trading Standards on your side, I doubt that the finance co will want to persue any default action. As I see it, the dealer is in breach and has given you the right to walk away from the deal. Obviously you need to reject the car as you believe it has been mis-sold to you (check with TS for a reason to reject) and will need to put that in writing. At that point you MUST NOT use the car again. You can if you wish, hand it back complete with all docs and let TS do their work. Either they will commence an action agianst the dealer in respect of your deposit or you may have to yourself. Hopefully (it seems) TS will do it for you.

 

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Hello friend

 

I got a response from the dealerships head office and im still no further- I forwarded the email to Trading standards and their response didnt seem to confident either :( I had to take some names and that out so hope it makes sense. Im dying to give this car back even if i didnt get the 2k returned id rather they suffered the loss of the sale - I wrote to the finance company - but doubt they will care either suppose they just want someone to pay me or them

 

"Sales Complaint." From the dealership head office

 

Thank you for your email received 16 February 2012

 

I was sorry to learn you are dissatisfied with our response and can appreciate your reasons for contacting us.

As you may be aware, depending on terms and conditions some deposits are none transferable or refundable.

Upon liaising with the Sales Manager we have been advised that the deposit you paid was subtracted from your original finance agreement. Therefore, when your vehicle was traded in, the finance remaining was £2000 less.

 

As previously advised it has been confirmed that on this occasion the deposit you have paid for £2000 is none refundable. If you are dissatisfied with this response or you dispute the information we would recommend that you contact the sales manager and discuss this matter directly with him.

 

With reference to your comments about the exchange/refund of your vehicle, again, this is at the discretion of the selling dealership. Your contract of sale lies with the dealership, therefore, if you requested an exchange/refund of your vehicle, this would be their decision whether this was agreed or not.

 

As you have stated in your correspondence, the dealership have the option to repair the vehicle as well as the option to exchange or refund the cost of the vehicle. On this occasion they have exchanged the vehicle and offered you £900 as a gesture of goodwill. Due to this it has been confirmed by the sales manager that no further financial assistance will be offered

 

Once again, thank you for taking the time to contact us and for giving me the opportunity to comment.

 

"Trading standards" response to the dealerships email above

 

 

I've sent a letter to the dealership, but I cant guarantee that it will get you a better result, but at least we'll try. At least they are now admitting that they kept the £2000. However, if the reason for exchanging the car was because it was faulty, then you should not have to suffer financially. I'll be in touch when I hear something, but please don't hesitate to contact me at any time regarding this matter

Not sure what to make of TS's reply seems like they dont think they should fight for it either or seem to have given up before they take it further

 

Maybe Im beat on this :( but as always its nice that someone out there see's this is wrong Thank you

 

The dealership added guardx into the fianace but didn't tell me it cost 299pounds - Im disputing this also as i dint want it and they potrayed it was a complimentary gift - They offerd me 600pound as a goodwill gesture but i refused unless they gave me a breakdown of how they accounted for my 2k being lost in the sale - Not sure if i told you that

 

 

 

 

 

Edited by ver1
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This just confirms what I have been saying. the dealership have treated the 'exchange' as a separate sale rather than a replacement. Also, the response from their head office seems to be avoiding the issue (deliberately in my opinion.) Trading Standards however seem to be taking the same line as me, that you should not suffer financially because the original car was faulty. If you were cynical, you could be forgiven to suspect that the dealer didn't want to give you the opportunity to reject the first car because they knew that if you did, then they would of had to refund your deposit in full and start again. I think that they have deliberately miss-lead you into thinking that they were exchanging the faulty car for a replacement when in fact they have treated it as a simple part exchange. My feeling is that Trading Standards should back you into taking legal action if necessary because I think you have been, dare I use the word; Deceived into loosing your deposit legitimately. Personally I would be tempted to take the car back (as mentioned in post #6) and say they can keep it until either they change their position and refund/adjust you deposit accordingly, or see what the outcome of possible legal action will bring. If you do this, you must advise the finance co stating that as far as you are concerned the agreement is in dispute which will mean that no default action can really be taken until it is resolved.

 

I would however, follow the advice of Trading Standards or, if necessary that of a specialist solicitor. My advice may make complete sense but I wouldn't want you to risk anything which would compromise your financial position. You could however, put these suggestions/thoughts to Trading Standards which may prompt them looking into this which they may not of thought of. we also have a Vauxhall Customer Relations cagger on here named VX Max. Hopefully he will pick up on this. It would be very interesting to here what he has to say.

 

EDIT: I have actually taken the liberty of sending VX_MAX a PM drawing his attention to this thread.

Edited by sailor sam
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Thats no problem at all - all and any advice is taken and followed though as it's not just your advice but i also agree - I also think some of this is my own stupidity as i wasnt aware that by rejecting the car i had any rights - I was so happy the dealer was letting me change the car i prob wasnt thinking of the deposit ( Meaning I assumed it would still be intact)

 

I don't think they feel that a water pump needing replaced was classed as being faulty but it wasnt just the water pump the cars engine sounded like a disel engine and it was a petrol car it also had what i can only describe as a soft sqealing noise coming from the top left of the engine but had no idea what it was but it drove me crazy , I couldn't see the indicator lights as the steering wheel blocked them and that was putting me off driving as i wasnt sure if they were on - Their service garage had to manually move the steering wheel to fix it as it wasnt self-adjusting lol

 

The car wasn't right i actually thought at one stage while driving if the person who traded in had an accident and managed to cover it up somehow without the dealer knowing - I dont know , im not an expert in cars but i had my last car for 9 years and it never had a problem -This car had 27k on the clock and the waterpump needed replaced after i drove it in 8 days -

 

I asked the sales manager to povide me with a breakdown of the costs and how it all worked out that i lost so much money but he refused and told me he wouldnt do that and that the finance info on both cars explained everything, he said if i wanted a breakdown that he was only prepared to do that for a solicitor and unfortunatley the costs to the company lost me my deposit , so i asked again to break the costs down and he wouldnt -

 

Im finding out things as i go along and i didnt know that by me telling them i didnt want the car as it had too many problems was me rejecting it but i know this now - They told me the only way was part exchange but i was also told it wouldnt cost me that much and it was the only way i could change the car - I remember saying to the dealer if you cant let me change the car i will sell it privatley but made it clear that i didnt want it - I didnt know i had any rights on changing it - If i had known this then i would have rejected it and asked for my refund - so stupid :(

 

I do have another email from vauxall - it was to my Mum this time so i will post it so you can have a look - It says on this email that the car had numerous faults

 

The sales manager implied that the only reason i wanted to change the car was because i didnt like the 1.0 powered engine , i was shocked and told him the reason i didnt like the car was because the waterpump needed replaced - the engine was roaring , the steeringwheel needed adjusted , the wheel allignment was off , and the electric wing mirror stuck when i tried to adjust it - I know some of these are minor but once i heard the waterpump was gone that was it , i told them i didnt want the car and asked could i change it -

 

Flipping wish i just rejected the car and asked for a refund :(

 

Anyway again i have read your last post and will have another read now - you seem very informative and i know this is only advice but i apprecaite it ALOT

 

They offered to fix the water pump and i said no i dont want this car and if i could change it i would -

Edited by ver1
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Hi again

 

I noticed the car i gave back hasnt been put up for sale again and has been sitting outside their service garage - so they must be still working on it or maybe they cant sell it until the waterpump is replaced as they told me they had to order it in - The day i had the meeting with the sales guy to tell him i didnt want the car after the car was diagnosed as having a faulty waterpump they let me drive it away until a decision was made on changing - Now i know a little bit more about water pumps im wondering why as the engine could have overheated and stopped working - wish it had lol

 

Letter to Mum

 

Thank you for your email received 14 February 2012, regarding your deposit

 

I can confirm I have spoken with the Sales Manager and he advised a meeting took place to discuss the issues you had in respect of the two vehicles you purchased from them.

 

The first vehicle you purchased from them was priced at £4,995 and you paid a £2,000 deposit therefore, the price left to pay through your finance agreement was £2,995.

 

As I understand there were a number of repairs required to the vehicle therefore, you decided to purchase a second vehicle and trade your original vehicle in as a separate sale. In view of this the Sales Manager has offered you £900 as a gesture of goodwill.

 

As the two vehicles were two separate transactions your original £2,000 deposit was taken of the sale of the first vehicle you purchased therefore, this would not be refunded.

 

Thank you again for taking the time to contact us and for allowing me the opportunity to comment.

 

 

The finance for the first car was actually for £3294 ( thereabouts) as the day we bought the car they told us about this great car protector Gardx - They explained how to use it, how it will protect the car and keep it looking new . how often to use it and so on , then they asked if we would sign a form to confirm the product had been explained to us but we thought it was a gift- We were never told it would cost £299 but they put it in the finance and spread the costs over 4 years along with the 2995 for the car- The settlement figure was for the first car was 3419 (£2995 + £424 pound for the gardx and 10 days interest )

 

When i selected car number 2 i informed the finance manager that under no circumstances was he to charge me for gardx as i didnt want it and that i would happlily give it back and also told him he had no right to put the 299 in with my finance but he told me not to worry as not only will it not go on the new finance agreement but i could keep it as a complimentry gift - I only realised i did pay for it when the settlement figure came through ( only this time it seems it must have cost 2k lol)

 

I feel like an idiot as i even bought the finance manager and the sales guy a bottle of wine and a thank you card as they let me change the car

Edited by ver1
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This confirms what I said in post #4. Rather than treating the situation as exchanging a fulty car for another, the dealer has made it into 2 seperatae sales. They have simply ignored the correct route which would of been you rejecting the first car under the SOGA as being not of satisfactory quality, and then refunding all your monies paid which would effectively put you back to square 1.

 

The dealer has simply manipulated the situation so they are not out of pocket but you are. Very unethical and unfair practice when they sold you a faulty car in the first place IMHO. From your original account, they seem to have encouraged you down this route also.

 

Trading Standards should really get their teeth into this for you.

 

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I agree - I am waiting for the bank to get back to us regarding the finance currently on this car to make sure my Mums credit history isn't going to be affected - If it was in my name i wouldnt hesitate to drive there with it now along with a letter , keys and paperwork - maybe let them fight me for their money so they know what it feels like.

 

I have contacted trading standards and pointed some things out , as in I was told part-exchange was the only option and that i was mislead to beileve that i had no other option etc Im going to contact some solicitors just to meet face to face and see exactly what i can do - I'm hoping i can find one who specialises in this sort of thing as i need to know if a faulty water pump along with the other stuff listed would be considered enough to reject the car.I think it should be but what would i know lol

 

Its very stressful and now everytime i get into the car i have its just a reminder of what i have lost and its getting me down - I think what i really need is a report from the service garage to get some solid evidence of the repair work needed to the car - I have a feeling that upon further inspection they may have discovered more faults - gut instinct

 

Well so far with the emails and that written they havent denied the car needed repairs so at least thats something

 

You have been a fountain of knowledge and i sincerely appreciate your input , its been so reassuring - I will without a doubt keep you update with any progress made

 

Thank you :)

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Is this an Evans Halshaw dealership? only this have some overtones that sound familier to my case.

 

No im sorry it isnt and i hope our corrospondence on this issue has helped you - I may have saved you a lot of typing lol ( I think i tried to reply to this in the wrong way - Hope you get help and that you get face to face legal advice as thats what i intend doing -

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Is this an Evans Halshaw dealership? only this have some overtones that sound familier to my case.

 

I googled this company out of curiosty think this is a 2007 post but im sure if you searched you would find more follow the link http://www.ciao.co.uk/Evans_Halshaw__Review_5716127

 

http://www.reviewcentre.com/reviews205744.html

 

wow these guys are bad dealers

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Hi Sam

 

I took the points you made and sent them to trading standards and they totally agree with you and told me its the same route they are taking so you advised me well :) . I couldn't do much over the weekend as the finance company and TS's were closed - We didn't hear any news back from the finance company after we emailed our letter of complaint so i asked Mum to get on the ball with them ASAP this morning . Mum contacted them today and the girl dealing with the complaint asked if Mum had received the forms she had posted regarding the issue - offical complaint forms ????

 

Mum asked where we stood with the finance if we handed the car back to the dealers today with a letter regarding the dispute and breach of contract regarding the finance amount however she was advised we couldnt hand the car back as this is illegal and to just pay the finance until the dispute had been investigated by them. Our first payment is due next week ???

 

I personally dont agree with the finance company and told Mum as soon as we make that first payment as far as im concerned we are agreeing to the £5995 for the car and once we make that first payment that's it we have no case. As far as im concerned the finance company are just following their complaints procedure as in ( yeah we understand your concerns but just pay us the money anyway) sure they will investigate it but the dealership will just tell them what they told us and we will still be no futher .

 

So ATM we have trading standards and the finance company both investigating this - I want to get a solicitor on the case asap but am i better waiting for the outcome of both the finance company and TS's and failing their efforts then get a solicitor - with all evidence of every effort i have made to resolve this before taking legal action.

 

I contacted TS's and they said the finance end of this needs to be addressed with the finance company - dead helpful ?? ( This girl at the finance company said this is wrong and wants Mum to get the forms back to her ASAP so she can take it further )

 

It's like ground hog day here lol

 

I have been reading some horror stories Sam and my heart beaks for some of these people who are in much worse sitautions than me - We are very lucky to have this group - what would we do without you shocked.gif

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Kind words which I really appreciate, thank you.

 

I would be very tempted to get further advice before making the first payment either by pusing further at TS or consulting a specialist solicitor. It may also be useful to get some opinions on the 'legal' side of returning the car from our finance guru's who normally stay on the 'banks & credit' forum. I'll se if we can attract them here by asking the site team for some guidence.

 

We must focus on the fact however, that it is the dealer who has manipulated this situation. The finace co are simply acting on their information. So it may be useful to register an official complaint to them by completing their forms and sending them back to them. But please photo copy the forms AFTER you have completed them.

 

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I will do that - I will def contact a solicitor tomorrow - Maybe i should just cancel the finance , not pay anyone anything and hang on to the car - that might speed them all up a bit lol ( joke) but very tempting

 

Thanks

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Hi Sam - Have a look at this - very interesting reading - although doesnt really help me as my case is different - but might be another way to go

 

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/79/79-car-finance.htm

 

After reading the first case it does seem theres a procedure to follow before we can get the results

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So you have been sold a car which is faulty, returned it in order to obtain one that actually works, yet you are expected to pay £2,000 for the faulty vehicle by way of an apparently non refundable deposit on the rubbish vehicle ?

 

This doesnt seem right at all. Site team are aware.

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Hi guys

 

I have been receiving great advice from Sam and your input is very much appreciated - Have you seen the threads ?

 

I just posted a link it seems it's best to pay the finance for the second car until the dispute is resolved

- Im not sure if this applies to my case but it seems from this its best to let the finance company investigate the complaint

and if im not satisfied with the outcome according to this site i can bring my case to them

 

- If im honest i have been reading some of the cases brought to you and i think some of these people are in much worse situations than i am

- god at least i have a second car that actually drives well

- The first car had problems

 

- faulty water pump needed replaced , steering wheel colum needed taken out and re-fitted as i couldnt see the indicators ,

engine had a soft squealing noise ,

car pulled to the left ,

it sounded like a disel but it was petrol

- I had to give it back as i knew it was trouble, ..

 

Their garage dianosed the problems , offered to fix them to be fair but i did'nt want the car ,

i just knew it was bad news so i knew i needed to act fast

- dealer agreed i could exchange and it all went wrong from there

 

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/79/79-car-finance.htm

Edited by ver1
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