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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cabot and Citi Card debt


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I was reading a post today on another website.He had an old debt which was nearing the end if not actually at the end of the 6 year statute barred.

Apparantly the person made an admission of liability toward the debt and was told the 6 years then had re-commenced.

Never heard of this before and wondered if it was actually true ??

 

:rolleyes:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Royal Bank of Scotland closed my account years ago and passed on the debt (mainly their charges to a debt collection agency). Anyway, I've been paying them £50 month for a few years now.

 

Sent request to RBS for a refund of the charges, then sent a Data Protection Act letter with £10. They have responded stating that they havent taken any charges from me in the past 6 years. So does anyone know where I should go from here. They appointed some solicitors in Preston (tel 01702 460041) to collect the debt which I'm still paying.

 

Thanks

 

Saudi

That Phone number is a Southend-on-Sea Essex number if it is 01702 and RBS have a large office as well by southend airport so is the solicitors just them???

DONT FORGET TO DONATE TO THIS SITE WHEN YOU WIN THANKYOU

If you dont it wont be here:x

 

Let battle commence!!!!!:mad:

All advice and opinions given by people on this site are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, please seek qualified professional legal Help.

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Thanks for confirming this Alan.

 

It does explain a few things too..........including why there is such resilience against admitting liability from certain quarters !

 

:rolleyes:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Yes I am aware.

 

I recently got some compensation for a claim that went back to 1973 ...actually claim was started in 1992 and the solicitors had to apply for limitations to be excluded.

Was argued that at that time the right to bring a prosecution was not realised

and only after information was given that it was possible to do so was action commenced.

The case was allowed..........and finally settled last year !!

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Consumer Credit Act 1974

 

Does anyone know where I can either get an elctronic copy (Web Based) or even view this document in person

 

I have tried to search the web, this site and many other sources, but keep coming up with the 2006 amendments to the Above Act

Regards

Sophie

 

Thank you

 

Please Note

Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

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Sophie theres lots of stuff about this in the default/legals section including temp letters that outline sections of the act.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks Martin

 

I seem to be having problems reporting this to Trading standards

 

Especially about the following

 

You are reminded that you are obliged to supply these documents, whether you are the original creditor or not, under section 189 of the CCA 1974.

Thay are still looking into the info, but keep saying I sould go to the original creditor

But if Section 189 is right, I should Not have to

:confused: :confused:

 

 

Regards

Sophie

 

Thank you

 

Please Note

Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

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Sophie my experience with dealing with trading standards is that they are not completely clued up on this and are like you........relying on what they can find.

I have recently reported here that the TS actually asked ME to give them the sections I believed were being breached...but if you are making a complaint it is of course THEIR job to clarify this.

 

It is a good idea when sending off a cca request to send them both to bank and dca and thats what I have done.

The legislation is clear enough that the law refers to both the original and any subsequent additional collection.

 

The ammendments since 1974 to the act do not detract from the sections that you would be using and the 74 act therefore still covers your requests.

 

Hope this helps..........a little more !!

 

 

:D

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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afternoon all,

 

I have read through this thread a few times and eventualy got my head round it! (thanks thunderpuss!) am i am most deffinatly sending off the letters. If however the DCA doesn't have the original agreement is that sufffient grounds to reclaim any paments that have been made? or does it just write off the rest of the debt??

 

Thanks.

 

Colin.

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Col,

 

The debt becomes unenforceable after 12 days if they dont produce.

They then have an additional period which takes the total to 1 month after which time they cannot enforce at all and are in breach if no papers supplied.

 

If the original default was made by the bank its their job to remove it and you can deal with that alongside your charges claim.

 

Once it can be seen that the penalty charges forced the debt,then you can go on to make a claim for any monies paid.

 

You can say in your defence if the dca makes an arguement that you never disputed earlier the charges, that you were unaware at that time that the charges were unlawful.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Has anyone heard anything from Cabot yet??

 

Candice, what do you mean at 10% of the cost??? Did you send 10p??? :D

:eek::confused: Totallylost :confused::eek:

I only want what's mine.

 

Cabot (Halifax CC) £3304.31 - trying to negotiate min payment.- Sept 09

They sent copy of original agreement (bad copy).Felt I had to comply to stall. :mad:

 

Halifax/BMidshires - Mortgage - £18000 - In process of beginning to sue for them selling the house (after REPO) below the market value. :mad:

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So i sent scotcall the template letter that thunderpuss gave me. and i recieved ths the 2 days later.

 

Dear sir

 

Thank you for your recent communication regarding the above account.

 

Due to the content of this letter scotcall will now return this account to our client.

You will hear no more from scotcall regarding this matter. This account will be returned as disputed. You will now hear direct from the client regarding this outstanding amount.

 

if you contact your creditor directly for any further details required on this account.

 

If you have any further queries or problems please contact your creditor directly.

 

yours faithfully......

 

 

I take it that they didn't have the correct paperwork as thats a pretty quick turn around for passing it on. Should i now send the same letter to the bank the debt was from?

Can they even do this as they havent said either way if they have or haven't got the information i requested.

 

Ideas and thoughts please guys.

 

Thanks Pc.

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PC - just sit tight and await contact from the original creditor. ScotCall obviously don't have the right documentation and therefore cannot enforce the debt. Hopefully that will also be the case with the original creditor too, but if not you may have to pay it; just offer them a minimal monthly amount and tell them it's all you can afford.

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if scotcall don't have the right documentation and have passed the debt back to rbs. should they have not been collecting the debt in the first place. (would this be grounds to reclaim the money i have paid them or shall i wait a bit and see what rbs have to say?

 

Cheers.

 

Pc.

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if scotcall don't have the right documentation and have passed the debt back to rbs. should they have not been collecting the debt in the first place. (would this be grounds to reclaim the money i have paid them or shall i wait a bit and see what rbs have to say?

 

Cheers.

 

Pc.

 

If the debt arose from unlawful penalty charges then you shouldnt have had to pay anything.

If the account with the Rbs is in dispute recovery efforts have to be suspended anyway.

Are you dealing with Rbs recovery in Telford ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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the debt with rbs that was passed to scotcall was mostly made up of charges. the limit on the credit card was 2k, when the debt was passed out it stood at just under 3k. so yes its mostly charges. although there is only 1.3k left as i have been making lots of effort to get out of debt.

 

I haven't started action against rbs yet but i will be sending off the S.A.R - (Subject Access Request) to them this afternoon.

 

Cheers.

 

Colin.

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Colin for your SAR heres the address

 

Joyce E Tudor

Retail Regulatory risk

Business house B

P.O.Box 1000

Edinburgh

EH12 1HQ

 

 

I am at the lba stage (in fact expires today)

 

They did not send any man intervention notes with the statements as I too am challenging a default.

I made a separate CCA request to their collections and recovery office,which will save you time.This is the address you will need for any comms with regards to defaults on your account.

 

Mrs.Vernon-Free

Customer care

Credit Management services

Kendal court

Ironmasters Way

Telford

TF3 4DT.

 

I have now rec 2 letters from them saying they need more time to get the docs together (Copies of the default notices/deed of assignment etc)

I have given them a further 10 days,which will show that I have given them reasonable opportunity later on.

I am unsure whether they are stalling me or genuinly snowed under but the results of my communication will no doubt be interesting for you.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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thanks martin, although i was going to use the

 

Mint

Customer Service Centre

PO Box 6050

Southend on Sea

SS99 1WL

or

CRA ENQUIRIES, CREDIT CARD OPERATIONS CENTRE, PO BOX 6050, SOUTHEND ON SEA, SS99 1WL

 

 

as the bottom one is the address listed under usefull info in the credit file check i ran. also, don't you need an english address to enter on the mcol forms?

 

your results will indeed be of intrest to me, and i would be very greatfull if you could keep me updated on any developments you have.

 

do you think i should send the CCA request to that address today? or wait and see if they send me anything as scotcall has passed it back to them.

 

Cheers.

 

Colin.

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CRA ENQUIRIES, CREDIT CARD OPERATIONS CENTRE, PO BOX 6050, SOUTHEND ON SEA, SS99 1WL

 

I used that when I wrote to Mint, and had a response a few days later. Not that they actually sent anything following their standard template letter, and it's way over 30 days now :)

 

If you've written to Scotcall disputing the debt and saying you've contacted their client directly, you should do what you said you've done, and write to their client. Helps keep the paper trail in order, just in case you need it at a later stage.

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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Yes Colin send the CCA request......using the letter in the temps folder,or one of the others in the defaults sections.

Rbs have their own collections centre at Telford and this is where it would have been dealt with before going to scotcall.

 

There is no way they will give you any info about defaults etc until you ask for them (and as its been shown even after this they are very slow)

 

I will let you know how mine goes.

 

I have sent an e mail to their litigation officer today telling them their time is up.

I think they are using my default enquiries as a means of stalling my main claim,but I have reminded them that its a sep issue,and can no way allow an extension to the Lba.

If its not sorted by the court date then I will tie it in with the main claim as a condition of settlement.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I used that when I wrote to Mint, and had a response a few days later. Not that they actually sent anything following their standard template letter, and it's way over 30 days now :)[/font]

 

What did you send to that address? the SAR ? or the CCA?

 

If you've written to Scotcall disputing the debt and saying you've contacted their client directly, you should do what you said you've done, and write to their client. Helps keep the paper trail in order, just in case you need it at a later stage

 

I didn't say that i had or would contact their client, it was them that sugested any futher communication should be direct with there and that their client would contact me.

 

martin, I will knock up a letter or rather slightly change the one thunderpuss sent me ;) and send it off today.

 

 

I take it that nothing bad can happen by doing all this, even if they come back with everything i ask for, it just means i'll have to carry on paying it off.

 

cheers.

 

PC.

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