How to remove a lender's continuous payment authority

[BornThisWay]

Do you think I am safe with what I have done, or would you cancel the account? I don't really use it much, these days, having an opened a new one with NatWest.

[Conniff]

Today I rang them when a debit appeared from Payday Express on an account which was empty and had no overdraft! They immediately said that all future transactions from that company would be reversed.

 

I trust that includes the debit that you mention here that has taken you into unauthorised overdraft and that there will be no charges ??

[BornThisWay]

No, from the date I told them, which was today. I think I still owe the £25.

[Conniff]

So just to be sure, you have two accounts with Natwest ??

[BornThisWay]

Yes I have. I expect they will take the £25 from the other account?

[Conniff]

There's not a lot you can do about that, why not open an account at another bank ?

[BRIGADIER2JCS]

Tell your bank that vthe whole account is compromised and you want a new account with a new card and account number.

[BornThisWay]

Actually Brigadier I think that will resolve itself since that is supposed to be a savings account and they don't like people using them as a current account. They have written and said the card will no longer be a debit card but just a cash card. I presume therefore they will refuse all payment on it after that.

 

I think I will just close it and open a simple savings account with another bank.

[BRIGADIER2JCS]

Yes I've had the same notification about a savings account, but I'm not sure yet what impact this will have on CPAs set up on such accounts I have made an enquiry to my bank, but have not had any reply as yet.

[BornThisWay]

I tell you one thing I don't understand Brigadier. How can a CPA take money out of an account when there is none in it, whereas if I took the same card to a retailer and tried to pay for goods, it would be refused.

 

I have a £25 debit on that account which does not have an overdraft facility!

 

Do CPAs mean that you could take £1,000 out of an account with nothing in it? If so, what is stopping them emptying every bank account in the country, and then just keep going £1,000s into overdraft?????

[BRIGADIER2JCS]

That is a question for your bank to answer, if the account is empty or overdraw imo the payment should be declined.

A CPA I believe is being abused if any more than the ''due'' amount is taken or funds are taken more often than authorised,

this is I think down to badly trained and ill informed bank staff, my personal view is to bombard the banks ''retail banking director''

with Formal Complaints about this conduct.

[BornThisWay]

Well it does seem odd that a bank will honour a CPA when there are no funds, yet would return a cheque, decline a retail payment, or bounce a direct debit.

 

It is as if a CPA has some sort of magic power over your bank acount which takes precedence over the account holder!

[renegadeimp]

If the bank bounces a payment, they make money. With a CPA they dont. So they let it go through, then try and change the account holder. They know its wrong, they know the law. But these are the banks who think the law doesnt apply to them. THey brough tthe world to a recession, there is mass corruption in the banks, the Libor scandal....

 

It wont change anytime soon.

[foxoidbox]

HiyaIm sorry to jump on this thread but am unsure how to start a new one. I am in the process of srtting up a DMP but am having a few problems with payday lender MiniCredit!!I have requested no less than 6 times to cancel the Continuous Payment Authority via email and a letter sent recorded delivery however they are refusing to acknowledge the request without a signiture and alternative card details.I am aware that I am not obliged to give them alt card details and as they didnt require my signiture for the loan in the first place (therefore they have never seen it) I am dubious about giving it to them nowAny suggestions? Please help

[renegadeimp]

You cancel it with your bank, not with the creditor.

[Conniff]

Yep, with the bank. Do it by letter which is always the best way as they cannot deny they had your instruction to cancel any further payments.

[BRIGADIER2JCS]

hiyaim sorry to jump on this thread but am unsure how to start a new one. I am in the process of srtting up a dmp but am having a few problems with payday lender minicredit!!i have requested no less than 6 times to cancel the continuous payment authority via email and a letter sent recorded delivery however they are refusing to acknowledge the request without a signiture and alternative card details.i am aware that i am not obliged to give them alt card details and as they didnt require my signiture for the loan in the first place (therefore they have never seen it) i am dubious about giving it to them nowany suggestions? Please help

you do request demand insist insruct for bank vebally and in writting that payments

must cease!!

[sequenci]

You cancel it with your bank, not with the creditor.

 

Sending a letter to both is usually the way to do it squire

[renegadeimp]

Agreed seq. Unfortunately pdls usually say no. But as you say, its best to cover all bases.

[sequenci]

It's not a case of saying yes or no- it's a legal request, they are obliged. Well in theory at least. As you say, though, it's usually the bank that will get it sorted in the end!

[LangTounLad]

Anyone tried to get their CPA's cancelled through Nationwide before?

[renegadeimp]

Follow the advice in the thread. If Nationwide fail to adhere to them, you need to issue full complaints with the bank and regulators, then if they still dont refund the money or they keep allowing more money out, you'd need to issue a lba then court action against them.

[darrenmac]

I just cancelled my debit card, Natwest issued a new one in 24 hours with the last 4 numbers and sec code changed. my payday loan company were not happy they could no longer rob my account!

[BRIGADIER2JCS]

Unfortunately if the card is linked to the same account number often payments can still be taken, best to keep a close eye on the account.

[Timpg]

Hi jus been reading through these posts and iv got a bit of a predicament.basicaly I followed the advice on the forums,I printed off a letter to hand to my bank(Santander) requesting i cancel any cpas on my accounts.the guy had a look at my account and basicaly told me he can't cancel nothing as there's nothing on my account showing yet as the pdl hasn't yet tried to take any money!he advised the only way to stop them taking money is to cancel all my cards?is this true?my loans are with quickquid and wonga,and I haven't yet had any payments come out yet.i also found it strange that the guy not once asked who the cpas are set up with??any help will be greatly appreciated