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    • Thanks Andy, There will be money left as they own their house. That's why I was thinking it may be cheaper to pay off the debts now, with a discount, rather than in full when the time comes.
    • No hard or fast rules ...if you have referred to it or intend to refer to it and rely on a document as evidence it goes on the list as an exhibit. No you can raise that within your statement but remember that sec 69 is at the discretion of the court a judge may allow the full amount claimed or reduce it to a lower % or none at all. Yes the claimant must serve their N265 on you...any document on theirs that you do not have you can request a copy and then use in your statement. Will it assist your defence ?
    • Hi all, I have previously been helped by the wonderful people on these forums, which helped me out of debt and to a much stronger position that I am in today, for which I am eternally grateful. My debts were all cleared, I now have no debt (apart from a mortgage) and an excellent credit file. I did also show my gratitude with a donation, which even if it helps just one other person out of spiralling debt, it would have been worth it. Sadly, my elderly parents did also run up some debts a few years ago, some through loans and some through credit cards. A few years ago, my father had a medical episode which has left him paralysed on one side of his body and now is confined to a wheelchair, and is pretty much non verbal (he can only manage a handful of words, and gets confused easily). I'm seriously not sure how far any County Court Action would get against him due to his current state, if any of the DCAs were to proceed down that route. Luckily nonw have tried, but can only think that any action would be discontinued by a judge. Before his medical episode he did set up a payment plan with some of the DCAs that were chasing him, which have continused being paid to this day from his bank account. They are literally minimum amounts, but obviously these actions have kept those debts current. However, some of the other debts have since become statutory barred due to the time elapsed since the last COA. My mum does have Power of Attorney over his financial affairs so can act on his behalf, with me as backup if god forbid anything happens to my mum. Their wills are set up for everything to go to the other should either of them pass away, and then to their children upon the passing of both of them, with myself being named as the executor on both of their wills. I have recently been reading up on the role of an executor, and part of the duties is to pay any outstanding liabilities before distributing the remainder of the estate. I have seen, in several instances, of a recommendation of posting about any death in the local newspaper column and the gazette to limit any future liabilities as executor in case of any debts that are unknown to myself. But this does lead me onto the debts I do know about. Am I right in thinking that the current debts that my dad has been making token payments on would have to be repaid in full to the DCAs upon his death? If that is the case, is it worth negotiating a full and final settlement, with a discount, on his behalf now? And with the debts that are statutory barred, am I correct in presuming that they would not need to be paid upon my dad's death as they wouldn't be legally enforcable in court? Thanks in advance for all of your help!
    • Hello AndyOrch For the n265 please would the below list of documents be sufficient ? 1. Pre-Action protocols. Claimant confirmation that they have not complied or have only partially complied (last page of claimants N181 Direction Questionnaire) Dated 16/04/2024 2. Copy of the Lease - Dated 4th September 1998 3. Statement of account (up to 1st Feb 2024) - Dated 20/02/2024 (This shows a slightly different balance to the one included in the Claim form as theirs was only up to 24th Jan 2024) 4. CPR 31.14 Request - Dated 28/02/2024   With regards to the Claimants claim for interest under Section 69 of the County Courts Act 1984 where the amount is incorrectly calculated due to the account balance and also appears to be duplicated, should I list their POC ? Additionally should I include any e-mail exchanges (I don't have all as some went to junk and auto deleted due to an issue with my e-mail account and I was reliant on my phone for seeing e-mails) ? I don't have the last e-mail that was sent prior to the claim being issued. I guess that I can ask the claimant for a copy of this one ? The claimant has refused to action the CPR 31.14 request.  Regarding the Section 20 notices relating to the major works, should I include if we have a copy ? Is there anything else that I should include in the list relevant to our defence ? Will the claimant send us a similar list via N265 ? They did include a Continuation Sheet with their N244 giving a background of the case. Just wondering how we know all of the documents that they will rely on.   As always really appreciate any help and guidance that you can provide.
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RBS royalties gold account / CapQuest


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  • 2 weeks later...
Hi guys

 

Thanks for the input, just to Clarify

 

SAR - This was for RBS as it was a bank account and is not covered by CCA (or so I beleive)

 

.................

 

oh ok.

an o/d does though become subject to the cc act as it is 'running credit'. but, there was no requirement for an actual cc agreement as such as they would claim 'exemption'. but, they should've sent an o/d facility letter at the time or soon after outlining the o/d and its terms.

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Hi guys

 

I assume o/d stands for "old debt" ??

 

Just received the following from Robinson way in response to my above letter

 

the documentation as mentioned previously is a "guaranteed acceptance letter" not a CCA

 

Removed because personal details showing

 

and this one

 

Removed because personal details showing

Edited by cerberusalert
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Hi guys

 

I assume o/d stands for "old debt" ??

 

Just received the following from Robinson way in response to my above letter

 

the documentation as mentioned previously is a "guaranteed acceptance letter" not a CCA

 

Removed because personal details showing

 

and this one

 

Removed because personal details showing

 

I've removed the images because your name & a/c number are still showing.

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  • 2 months later...

Hi all

 

Hope all is well, and everyone had a Good Xmas and happy New Year

 

 

just a brief summary regarding RBS

 

requested a SAR from RBS-

RBS refused as I would not provide a signature

reached a compromise that I would provide "A Signiture" at local when my SAR is ready to be collected

different bits of not useful information about phone calls\dates\diary\Glossary of Terms events been sent directly to me from different departments

I was still assuming I would sent a Letter to collect the SAR from the local branch as previously arranged

 

this morning I have received the Following letters from RBS

 

just a couple of questions now it is being sold

  1. Why would it have been sold, and what does it mean ? as I was in correspondence with them, can't RBS be bother to chase due to the amount ?? or a DBA would have more luck ??
  2. The letters mentioned it will be administered inline with CCA, previous correspondence with RBS said it was not covered via the CCA
  3. Do I have to go through this loop again or is this still dispute as I still have not received my SAR as previously arranged
  4. What are the implication of it "being Sold", I don't fully understand the difference CapQuest are still a DBA ?
  5. some of the threads on here paint Capquest in a very good light
  6. What should be the next Letter to CapQuest (i.e. the standard revoke of there right to make a doorstep visit)
     
    once again thanks in advance

Edited by adenjago
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RBS and HBoS have been dumping all their "disputed" accounts .. This is probably so they can be written off their books.

 

I too am surprised that it has been sold on whilst still in dispute, but it is happening more and more.

 

If it is your intention to contact CapQuest, you should make it quite clear that there was and still is an unresolved dispute with the Bank. That you do not believe that CapQuest are in a position to resolve that complaint and therefore you have no intention of using them as an intermediary. Make it quite clear that all communication is required in writing.

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RBS and HBoS have been dumping all their "disputed" accounts .. This is probably so they can be written off their books.

 

I too am surprised that it has been sold on whilst still in dispute, but it is happening more and more.

 

If it is your intention to contact CapQuest, you should make it quite clear that there was and still is an unresolved dispute with the Bank. That you do not believe that CapQuest are in a position to resolve that complaint and therefore you have no intention of using them as an intermediary. Make it quite clear that all communication is required in writing.

 

The number of ''Final Responses'' being made on the accounts

of both banks is increasing rapidly, thats all they need to do, just

state that any dispute is over.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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adenjago, I have just realised that your posts 207 onwards is for a different issue to the one the thread was started for ? You might want to start an RBS/CapQuest thread so things dont get muddled.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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adenjago, I have just realised that your posts 207 onwards is for a different issue to the one the thread was started for ? You might want to start an RBS/CapQuest thread so things dont get muddled.

 

okay but Should I start that in here or under the Banking sub-forum ???

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Start it in the same forum as this thread.. General Debt Issues.. If you just scroll to the top of this page.. click on "General Debt Issues" it will take you to the sub forum and you can just hit the "new thread" button :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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adenjago, I have just realised that your posts 207 onwards is for a different issue to the one the thread was started for ? You might want to start an RBS/CapQuest thread so things dont get muddled.

 

okay but Should I start that in here or under the Banking sub-forum ???

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Erm, same answer as I gave in post 212 ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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As prevously requested I have seperated the RBS part from the below

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?305755-Robinson-Way-\-Harwich-Farrelly-issue

 

as RBS have now sold the Account to capquest as of a recent letter...

 

I have posted from 207 on 03/01/12 of the Previous thread - so as to stop people jumping between threads

 

just a brief summary regarding RBS

 

requested a SAR from RBS-

RBS refused as I would not provide a signature

reached a compromise that I would provide "A Signiture" at local when my SAR is ready to be collected

different bits of not useful information about phone calls\dates\diary\Glossar y of Terms events been sent directly to me from different departments

I was still assuming I would sent a Letter to collect the SAR from the local branch as previously arranged

 

this morning I have received the Following letters from RBS .....

 

just a couple of questions now it is being sold

  1. Why would it have been sold, and what does it mean ? as I was in correspondence with them, can't RBS be bother to chase due to the amount ?? or a DBA would have more luck ??
  2. The letters mentioned it will be administered inline with CCA, previous correspondence with RBS said it was not covered via the CCA
  3. Do I have to go through this loop again or is this still dispute as I still have not received my SAR as previously arranged
  4. What are the implication of it "being Sold", I don't fully understand the difference CapQuest are still a DBA ?
  5. some of the threads on here paint Capquest in a very good light
  6. What should be the next Letter to CapQuest (i.e. the standard revoke of there right to make a doorstep visit)

 

 

as mentioned in the previous thread I will send both RBS & cap quest a Account in Dispute Letter and should I be putting a complaint in to anyone
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Make sure that CapQuest are aware there is an unresolved dispute between you and RBS. Also ask for CapQuest's complaint procedure JIC :)

 

If RBS have not complied with your SAR request then you have two options.. Information Commissioner or issue a claim for non compliance against them :)

 

You could mention in your letter to CapQuest that you are considering issuing the claim against RBS for non compliance of the SAR.. that might see them off :lol:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?208966-Me-and-Them-SAR-non-compliance-claim.-**SUCCESS**

 

Have a read of the thread linked above.. it really is quite easy to issue a claim :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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thanks citizenB

 

Just composed a Letter to the ICO with timelines and dates and a summary of events and letter of Account is dispute to Capquest

 

three times in 15 minutes they have just rang me at work...bloody annoyed.....I have blocked there number, as I have access to our phone system at work but I have mentioned this in my ICO and letter to capquest, as very clearly on the first call i said will only communicate in writing....and a letter will be with your shortly

 

is this how it is going to be capquest......they are numpties ????

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If its been sold, shouldn't you be informed by way of an official 'Notice of Assignment'. This would state exactly what date the account was sold, and what type of assignment. I don't think this letter constitutes a lawful transfer.

 

If Crapquest phone again, ask for a copy of the Notice of Assignment, you should have recieved and a copy of the Deed of Assignment, proof that a sale took place between RBS and Crapquest.

 

Personally I wouldn't give Crapquest so much info. Send them the account is in dispute letter, no notice of assignment, don't threaten me or else, basically get lost....short & very brief..

 

Debbie

 

Crapquest can't initiate or threaten legal action until they prove they legally own this account. A letter from CMS is not sufficient.

 

CMS at Telford are idiots.

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Thanks for the help debbie

 

I also found out last night, that a company (the lady who is a pensioner, can't remember their name ) my next door neighbor sometime between the 01/01/12 and 05/01/12 and was asking questions about myself, duration at the current address, any dependices, if I had a veichle.....etc,

 

I have modified my letter to the ICO and will not sending a copy capquest due to as your quite rightly pointed out it contains info on there they do not need

 

I did neglect to mention I was sending a slightly modified version of the Account in dispute letter to Capquest, I will add the info about notice of assignment

 

I write to you in regards to the above account number and recently received communication from yourselves. I must admit that I am rather bemused as to why these accounts have been passed to yourselves, as the accounts are currently in dispute with the RBS (Royal Bank of Scotland) and have been since 09/08/2011. A SARS application was requested initially on 30/06/11 and to the present day still remains unfulfilled with RBS.

 

I have received numerous correspondence from RBS, regarding my SAR but as mentioned above this remains unfulfilled, and therefore have also breached *s10 Data Protection Act request , I now consider this account to be in SERIOUS DISPUTE.

 

As you should be aware while my SAR remains in dispute enforcement action is NOT permitted, under s127 this constitutes a complete defence at law.

 

Not only is this a breach of OFT collection guidelines, but also in breach of the Section 7 and Section 15 (2) of the Data Protection Act 1998

 

I have sent letter of complaint to the ICO (Information Commissioners Office) of which RBS will shortly be receiving copies of; outlining the breach of legislation in regards to the unfulfilled SAR along with RBS now selling the Account to Capquest while said accounts is in dispute, as well the current tactics been used Capquest, calling my place of work 3 times when I explicitly made it clear I will only communicate in writing , contacting my neighbours for information.

 

As well the Account being in Dispute, I have not receive a Notice of Assignment and a Deed of Assignment so my correspondence will be directly with RBS until the Account in Dispute is resolved

 

Please be advised that I will only communicate with you in writing.

 

And would also wish to make it clear that I will not receive or tolerate calls at my place of work, (I received 3 calls within 15 minutes, your number is now blocked, despite making it clear in the first call I will only communicate in writing) any further calls or attempts to contact me via phone on any numbers either at my place work or at home will be recorded.

 

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

 

Furthermore, should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make an appointment with you, Capquest or any company related to or on behalf of Capquest. Also note that whilst you have no agreement, and the fact that you are in clear breach of the OFT's guidelines on debt collection.

 

There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance.

 

Consequentially any legal action you pursue will be averred as both UNLAWFUL and VEXATIOUS.

 

Now I would respectfully suggest that this account is returned to the RBS for resolution of these defaults and breaches, as Capquest cannot lawfully pursue any enforcement activities.

 

If Capquest chooses to ignore my dispute and attempt enforcement, I will initiate legal action and file reports with the appropriate authorities, including, but not limited to, Trading Standards, Office Fair Trading, Financial Ombudsman Service and possible court action.

 

After taking advice, I am of the opinion that any continued pursuit is in violation of the Administration of Justice Act 1970 section 40 as well as breaching a number of the OFT Collection Guidelines

 

I hope that this will not be necessary and an acceptable solution can be accomplished.

I would appreciate your due diligence in this matter.

I look forward to hearing from you in writing.

Edited by adenjago
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the above Letters have been sent by recorded delivery to ICO stating that account is in dispute as above in first letter with RBS Credit Services sent a copy

 

and a boggoff\go jump of a bridge letter to the capquest as in the previous post

 

 

all got delivered and signed for today...looking forward to what there response is

Edited by adenjago
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  • 2 weeks later...

Hi all

 

I have got a response back from ICO, saying they have opened a case and requested all correspondence that I received and sent to RBS which will be sent to them in due

course,

 

Caquest however have just sent the below letters, obviously the reply will include

  • The Account is in dispute as previously stated on my previous letter
  • Include the special Delivery Receipt as proof that they have received it
  • obviously will be included in the response back to the ICO complaint

 

Should I be including the OFT now in future responses ???

 

 

Letter 1

 

 

Letter 2

Edited by adenjago
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