Equita Advice

[purplerain]

Hi all,

A while ago I had some out standing council tax that was passed on to Equita. I've paid the full amount now (which seemed to take forever) and I was wondering if I can still claim back the charges that were added. I do not have any paper work left. Well may have the Ref Numbers some where.

Where would I start with this??

Can any one help?

Thanks Purple:)

[Guest ian cognito]

Equita Ltd, 42-44 Henry Street, Northampton, Northamptonshire, NN1 4BZ, UK

 

Must be a good place to start, don't you just love companies who don't put addresses on their websites, please filll in our contact form but if you don't have a computer - email us! or words to that effect)

 

Good luck with it

[purplerain]

just an up date on this. I rang equita to find out Ref No's. A nice lady:wink: there helped me out. I also asked her if she could send me any form of statements. She said I would have to go online and send an email which I did. This was the response

"Thankyou for your email.

 

I have arranged for statements of your accounts to be sent out tonight.

 

Kind regards

Jane SXXXX."

 

They arrived a few days later, but some thing just did not add up. I know I was paying them every month for a while, but the statements she had sent me seemed a little hit and miss. So already having all the statements for the last 4 years from the Halifax (he he) went through them with a fine tooth comb and guess what? yep you've got it I've made around £600.00 more in payments than are showing on the statements form equita.

Now in email contact with them. Just sent copies of my statements.

Lets see what happens.

 

Purple

[Guest ian cognito]

Nice one, seems very efficient of them but obviously didn't expect you to start digging into them.

 

I'll be watching this one with interest, keep us informed how you go on.

[purplerain]

Received an email today from Equita, "Oh the missing payments are for another account you had with us, I'm looking into it , and will send out the statements today." (or dose that mean they will make some up?)

So not being the most trusting of people I rang the council, and asked if they could please send me statements of payments made to them. Also when I defaulted and it was sent to Equita what the balance was.

Lets see what this turns up.

Purple X

[jontah 2006]

equita has been harrassing me for £535 or thereabouts for parking fine from the council.

i followed the advice on here, + got a letter from them, today, saying they have returned it to the council.

what happens now please? i will be grateful for any info.

thanks.

[purplerain]

I would stick to the advice on here, Not sure what else to tell you. As mine is council tax not parking fines.

Sorry that I could not be any more help:cry:

If I do read anything on here that might help then I will let you know.

Purple X

[purplerain]

Ok the statements arrived yesterday, showing some of the payments I made but some are still missing. So I will be looking in to that, also at the top it states

Bailiff Fee £ 50.00

Enforcement Fee £70.00

Card Fee £25.79

Can anyone tell me what the Enforcement Fee might be? A bailiff as never entered the house, and I am sure most of my dealings with them were via post. i.e. They sent a letter so I rang and made an arrangement.

Thanks Purple X

[purplerain]

Just a quick update, sent an e-mail to Equita asking if they could give me a break down of the bailiffs fees and asking what the enforcement fee was for.

All I got back was:

Sorry for the delay in reply to your recent emails. All our fees are calculated as per The council tax (Administration and Enforcement) (Amendment) (No.2) (England) Regulations 2003 act. The details of these can be obtained from your local library or via the internet.

 

Kind Regards

Jane.

Me thinks they don't want to tell me:confused:

What would be the best thing for me to do?

I'm thinking of sending an SAR

Anyone got any advice

Thanks Purple X:)

[purplerain]

Received a letter from Equita today.

I can confirm that I have been passed your recent communication with our office.

I intend to carry out an investigation in to the issues that you have raised and I will report back to you within the course of the next fourteen days.

I trust that this satisfactory

I wonder what their investigation will turn up.

Whats the betting that it's nothing in my favour?

Purple X:)

[purplerain]

Received another email from equita with a break down of cost. They have charged me for a levy which I understand can only be made when a bailiff as made peaceful entry to the property. As no bailiff as ever entered my property don't see how I can be charged for this.

Purple X

[purplerain]

Ok had a bit of fun playing cat & mouse with Equita via email asking questions which they don't seem to know the answers to. But now think it's time to send off SAR lets see what info they really have.

Purple X