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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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MadMat V Woolwich


MadMat
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Welcome!

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

Well, got a very fast response to my S.A.R. today! Just spent an hour adding up the charges, and I'm quite frankly in shock at the moment!

 

£4200 in bank charges, most of which were applied while my wife was out of work having our second kid, Seem the nice people at the Woolwich made what was a difficult time for us financially a lot worse than it needed to be.

 

Prelim letter going off today!

 

Mat

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That is a tidy sum!

 

It sounds to me like you've got it under control.

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Quick question - can anyone help?

 

I seem to vaguely remember going into my local branch a few years ago and yelling at the manager a bit, and getting a couple of charges cancelled as a result, but I now hoave no way of knowing which ones on this list may have been the 1 or 2 I got canceled.

 

Would it cause a major problem if I file a MCOL and the Woolwich discover that I'd claimed for 1 or 2 charges that had been refunded already? or would I simply be able to adjust the total of the claim to take that into account.

 

 

Mat

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Your statements probably show these charges having been reversed, if not don't panic. If the Woolwich question it at settlement stage it can be adjusted.

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I've not got any statments back from them, I have a printout of all the charges with dates and amounts but no other info that would have been on a statment.

 

I'm going to send the preliminary letter with a copy of the list of charges, if they claim any have been reversed later on I'll adjust the total of my claim.

 

Mat

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Hi there. Just about to send off my claim to the Woolwich for £2735 (that includes the 8% interest) Do i put that on the list of charges at this stage or is it only if I go to court? Dying to post the letter bur want to make sure Im doing it all properly!!!!!

:confused: babygclare
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as i said in another post to you ! only put 8% interst on when you issue court proceeding ! and babyclare start you own thread it will make it easier for you to follow and for us to help you !

if my advice has been of any help to you then please click the scales ! Thank you :D

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Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi Everyone, I have snet first two letters and had three replies! Standard replies like everybody else and on eyesterday saying they had sent my letter to Barclays head office. Getting a bit worried about the next stage, but have found this website very helpful, but everytime I log in, i get butterflies in my tummy!!! Anyway will keep you all up to date. Claiming back just under £5000.00 and if successful will then claim for the rest!

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Well what a surprise!

 

Got a letter from the nice Lady at the woolwich, very sorry to hear of the problems I've experienced, and will resolve the matter by the 2nd of November . . . .

 

Erm I'm afraid you'll have a MCOL sitting on your desk by then love :)

 

Mat

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yes Mat you keep to your timescales regardless of what date they give you 28 days in total should be enough time for them to reply dont you think ?

if my advice has been of any help to you then please click the scales ! Thank you :D

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Wow Thailand, with your powers of prediction can you pick me a set of lottery numbers for this weekend please!

 

Letter from Woolwich today -

 

blah blah blah

blah blah blah

blah blah blah

We have escalated your complaint to our head office customer relations unit

blah blah blah

blah blah blah

blah blah blah

 

 

Mat

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Well no substatial reply from the Woolwich or Barclays, Although I've had half a rain forest through my door telling me they are escalating to various depatments and are looking into my complaint!

 

Time for an LBA I think!

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