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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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Rude letter from iQor for a mystery debt

jimbo_

By jimbo_
in Debt Collection Agencies

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jimbo_

jimbo_

Posted
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Lol........... wonder how long it would take them to remove the listing

 

Gez

 

Got a feeling this might drag on, iQor look like real dumb muppets who try and play bad cop, bad cop. I'm looking forward to them ringing back, when they ask for fat boy, I'm going to shout "fat boy, fat boy are you in!". Then tell them to jog on.

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jimbo_

jimbo_

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Well I spoke to ebay on the phone, passed around the world three times for nearly an hour and made very little progress. They confirmed that my account was fine, yes I know! They also said once any details were passed to iQor that was it, they wont contact them, basically tough s**t. The also confirmed that no ebay account in the name of 'fat boy' was linked to my address.

 

I've just received another letter addressed to fat boy, this time the letter starts dear 'Sir or Madam', instead of Dear boy. They have been instructed by ebay market place to seek payment of £42. I'm not going to ring them, is it worth writing a letter? Or contacting trading standards?

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dadofholly

dadofholly

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Complain to Trading Standards - if ebay say your account is fine then you owe nothing.

 

Also Complain about ebay as it is them that are the alleged creditor but they refuse to do anything about it.

 

You may also be able to complain to the information commissioner - as ebay must have passed on your private info, your address, to a DCA for no reason.

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Bazooka Boo

Bazooka Boo

Posted
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This is defo one for BBC Watchdog, it will be hilarious to see one of the Iqor muppets explain this....

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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jimbo_

jimbo_

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This is defo one for BBC Watchdog, it will be hilarious to see one of the Iqor muppets explain this....

 

I emailed watchdog Saturday, not heard anything yet. I complained to consumer direct, they took my details and advised me not to ring them, which I'm not and demand written evidence of fat boys debt, should be amusing.

 

They rang this morning and the mrs hung up on them. I googled the number and it was one iQor us. Very disappointed with eBay, they have caused this, then wash their hands of it.

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Bazooka Boo

Bazooka Boo

Posted
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Well they think they have washed their hands of it!

 

Nothing could be further from the truth, it is a problem caused solely by ebay, so use their complaints procedure also and exhaust it to satisfaction.

You could if you wanted, send them a "Bill of Costs" outlining the charges you will invoice them for each and every time their chosen third party DCA contacts you.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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jimbo_

jimbo_

Posted
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Well they think they have washed their hands of it!

 

No point ringing, its impossible to speak to someone from the UK who might be able to offer help. Email? You get a generic email back telling me my account is fine. Anyone have a proper address in the UK I can send them a letter recorded delivery.

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jimbo_

jimbo_

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Posted (edited)

Update, have been waiting to receive a call from iQor to discuss this, as I would not ring them.

 

Gentleman rang this morning, and asked for fat boy, I asked if he was winding me up? He claimed he was from ebay, yeah OK. It was a pretty one sided conversion with me informing him that the letters and voice message I had received were not only insulting, but I considered them harassment as no "fat boy" lives at this address or has an ebay account linked to this address, this was confirmed by ebay. He then tried to claim that someone must have set an account up with my address with the name fat boy. I asked if he was listening to me? Ebay confirmed that no one of the name fat boy was linked to my address. He paused, then I informed him to make a note on his computer record that I have reported ebay to the information commissioners office for possible breaches of the 1998 Data Protection Act, which I have. This caused a further pause where I then informed him that consumer direct had a record of these insulting letters and voice message, and if I receive any more I would report iQor to the police for harassment, which I will.

 

He claimed he would remove my address from their 'list', so will not receive any more letters or phone calls, we shall see. The letter to information commissioners office has been sent as I believe ebay failed in their obligation to confirm that the confidential personal information given to a third party is correct, and their response to my repeated enquiries has been met with indifference and a total lack of willingness to admit their error and correct this. If I do get any more letter or phone calls my next stop will be the police.

 

Lets hope iQor stand by what they say.

Edited by jimbo_
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Bazooka Boo

Bazooka Boo

Posted
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Idiot iQor don't do anything they say, from instructing legal action to removing names and numbers from their threat list, as you say it is Ebay's doing, they are the ones you need to get to apologise for their actions.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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jimbo_

jimbo_

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Idiot iQor don't do anything they say, from instructing legal action to removing names and numbers from their threat list, as you say it is Ebay's doing, they are the ones you need to get to apologise for their actions.

 

Contacting anyone within ebay is rather frustrating, they simply send you a generic email or if you ring them, they read off a prepared card. Its obviously designed to be as difficult as possible. I also emailed ebay informing them that their interest in rectifying their own mistake was derisory, therefore left me no option than to make a complaint for possible beaches in UK data protection law. Still not had a reply, expecting a thank you for your email response.

 

As to iQor if they do contact me again (after promising not to). I will complain to the police, my wife does feel intimated by their unwarranted letters and phone calls.

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Bazooka Boo

Bazooka Boo

Posted
Posted

Just found the up to date email addy for the UK Managing director Clare Gilmartin

cgilmartin@ebay.com

 

 

But please take some time to read this first,

http://www.ceoemail.com/hints.html

 

I have every faith that this will be sorted by the end of the week!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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