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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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My partners employer is being aggressive


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Hi,

 

My partner works for a small privately owned day nursery, it has recently been taken over by a couple, the husband is a really nice guy but the lady is a very aggressive person and rules with an iron fist.

 

My partner has been with the nursery since it opened 8 years ago and is a valued member of staff, one particular afternoon she was doing her normal duties when her manager came up to her and told her the owner was on the phone and he would like to speak to her, she answered the phone and the owner told her his wife would like a word and passed the phone to his wife, she then proceeded to tell my partner off for picking apples off a tree in the nursery grounds, she claimed that the apples were not ready and called my partner a VANDLE stating that the trees were their property and that she had vandlised the trees, this seemed very imature, my partner states that she was very aggressive, spoke down to her like a child, she did not let her explain that the circumstances that led to the apples been picked was in keeping with the proceedures followed every year.

 

My partner was so upset that she was in tears and had to leave work and see the doctor, she also suffers from post natal depression following the birth of her son.

 

This is not the first time she has done this to my partner, she has done this to other staff too, one member of staff stepped down from her position as manager and is now looking for another job.

 

What should my partner do about this?

 

Is there anything legally we can do about this, my partner does not want to return to work and this has been a setback in her recovery from post natal depression(she was doing so well)

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My sympathies for this behaviour, my fiance also works for a nursery chain and isnt treated very well either, hence her not planning to return after her maternity.

 

Sadly nursery workers are more often than not seen as numbers to make money rather than valuable people, this behaviour doesnt surprise me.

 

The action that you take is dependant entirely on your mental strength and willingness to stand and fight to be treated decently as opposed to not rocking the boat and staying in a job, which in this cliamate is very much more the norm. Wrong as it may be, thats what normally happens.

 

Firstly I would try the softly softly gentle verbal approach. Ie, perhaps approaching the wife (if you see her, if she actually shows up) in an out of public view setting, but make sure you have a witness.

 

Explain the fact that speaking to you in such a manner is both inappropriate, and also deeply upsetting. Explain that such faceless aggression doesnt achieve anything. Not only that but giving someone a rollocking over the phone is disrespectful and cowardly. (Maybe you shouldnt say it in those words but you get my point)

 

If that fails to yield results, then put in a written grievance explaining how the behaviour of the wife made you feel, and that if she was such a vandal then she should have made a complaint to the relevant authorites rather than having a go at her herself, because after all, picking apples is such a TERRIBLE crime :-)

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  • 3 weeks later...

put in a grievance, make a diary of events and if you have legal cover i would seriously consider taking this to a tribunal at this stage, you can have a grievance lodged and file for tribunal at the same time, best to do both in case the grievance leads to nothing, you still have the tribunal to fall back on

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put in a grievance, make a diary of events and if you have legal cover i would seriously consider taking this to a tribunal at this stage, you can have a grievance lodged and file for tribunal at the same time, best to do both in case the grievance leads to nothing, you still have the tribunal to fall back on

 

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