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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EGG PPI claim won, but no redress


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Well, I finally won a case against EGG for the PPI they sold me on my EGG loan. They are still refusing to accept my claim on my EGG card even tho they were both together:mad2:

 

I got a letter today stating I have won and a full breakdown of costs. Well I am entitled to £934 compensation but because I claim on the PPI, I am entitled to nothing.

 

Is this correct or should I challenge this for the simple reason I am getting nothing for being mis-sold and mis-lead on the PPI.

 

If you want to see a copy of the letter, I'll scan it in minus my details

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Hi FJ

 

If I read this right it is the loan that they have agreed the claim for?

 

If so you should expect to get each ppi payment you made (inc the rlevant loan interest) plus a further 8% Stat and then minus the amount of any claims paid out under the policy.

 

Regards

 

ims

 

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Sorry about the posting in the wrong place. Here is a copy of the letter I received. I can understand where they are coming from regarding repayment, but I should be entitled to the interest on the policy cost that should have been in my account

 

egg edit.jpg

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Hi

 

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

then hit reply button

 

Regards

 

ims

 

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Hi

 

Ok can see it now.

 

Assuming the ppi premium is correct then their maths appears to be OK. They have paid you back the premium plus the contractual interest plus the 8% statutory interest as compensation. This is what fos would award.

 

You appear to have made claims on the policy and this has paid out in excess of £4,000 which wipes out what you were due back for the mis-sold poolicy.

 

Fos sometimes award a couple of hundred compensation but never a huge amount so I think what you have shown us is about right.

 

Crack on with the credit card claim though.

 

Regards

 

ims

 

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