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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Payment made in respect of FULL and FINAL settlement


Stopthethieves
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most companies look for 80% of balance as a full+final and shows a amount o.s but also shows the company are not chasing for remainder, if its less than that its shows account settled with a p flag indicating amount o.s but a agreement was made between both parties and again remainder not been chased for hope this helps

 

All my settlements have been for 40%....near TRUE value...considering charges and interest.

 

Do you know this for FACT or guessing? My credit file shows a balance of #0 on the account entries so are they abiding by their obligations or is it goodwill?

 

Regards

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So, onto page 4, can we have a potted summary?

 

Part-payment as F&F not binding apparently?

Is there enough here to also demonstrate criminality?

 

Primarily for those people who might lack the ability or desire to trawl through reams of legal wranglings.

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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Hi going back to a tread about full and final payment, and a post by ZOOTSCOOT, in which he said the following.

 

"If they have levied unlawful charges to your account it may well be that you in fact paid those charges. Banks generally make their charges a priority debt. ie your payments will go to discharge their fees before repaying any of the actual debt. If you still have the T & Cs have a look. If so the chances are what you have paid in full and final settlement or any monthly payment will have been their charges. The amount they let you off is likely to be the actual amount borrowed. They were not forced in to accepting the settlement and its likely that if the charges were not levied you may have been in a position to pay off the outstanding debt or would have offered a lower amount in F & F settlement."

 

I have a problem with a card company, and would be greatfull if some one can confirm what I think, that my claim is valid, based on that I actually paid the more than the amount I am claiming, and that their claim that as part of the F & F settlement they say they refunded the difference between the total amount and settlement, which included the charges so no refund to me.

 

If the above zootscoots statment in true, that so called refund will be the core debt, and I beleive they actually get there money through writing it of to tax.

 

here's my thread, would be greatfull for the advice.

 

Rbphot V CitiCards

 

Thanks

My Cases

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/14777-rbphot-lloyds-tsb.html?highlight=rbphot

 

My useful posts

 

http://www.consumeractiongroup.co.uk/forum/general/26095-bank-credit-charges-eec.html?highlight=rbphot

 

;) The Masses Will Always Prevail

 

Rbphot

 

Lloyds TSB, (£2.5k) Data Protection Act-150606, Prelim letter-050706, 2nd LBA-140706, Money Claim submitted 010806(6QZ51069), Claim Agknowledged 040806:D , AQ submited today-070906

Lloyds TSB Amex, (£60) Data Protection Act-150606, 1st LBA-110706, 2nd LBA - 040806, SETTLED 50% of amount.:D

Citi Cards, (£995) Data Protection Act-110706, Prelim letter-210806, LBA - 040906

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Well had a look at the company in questions T&C, and as some one rightly said they priortise charges first, see below.

 

9. All payments we receive from you will (unless otherwise required by law) be applied to your Account in the following order:

9.1 Citi Flex Payments Monthly Instalment (to be applied to each Citi Flex Payment facility in the order of creation);

9.2 other interest and Account Charges;

9.3 existing Promotional Balances that attract a lower rate – in the order in which they were debited to your Account as shown on the monthly statement;

9.4 existing Purchase balances and non-promotional Balance Transfers – in the order in which they were debited to your Account as shown on the monthly statement;

9.5 existing Cash balances shown on the last monthly and/or previous statements – in the order in which they were debited to your Account as shown on the monthly statement;

9.6 new Promotional Balances that attract a lower rate – in the order in which they were debited to your Account as shown on the monthly statement;

9.7 new Purchase balances and non-promotional Balance Transfers – in the order in which they were debited to your Account but not yet shown on the monthly statement;

9.8 new Cash balances – in the order in which they were debited to your Account but not yet shown on the monthly statement; and

9.9 the balance of each Citi Flex Payments facility (to be applied to each facility in the order of creation).

 

So where F&F settlement is agreed and you have paid them more than the charges you claim back as part of that total, including monthly payments, you should have grounds for the claim to proceed.

 

So my claim will be going ahead.

My Cases

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/14777-rbphot-lloyds-tsb.html?highlight=rbphot

 

My useful posts

 

http://www.consumeractiongroup.co.uk/forum/general/26095-bank-credit-charges-eec.html?highlight=rbphot

 

;) The Masses Will Always Prevail

 

Rbphot

 

Lloyds TSB, (£2.5k) Data Protection Act-150606, Prelim letter-050706, 2nd LBA-140706, Money Claim submitted 010806(6QZ51069), Claim Agknowledged 040806:D , AQ submited today-070906

Lloyds TSB Amex, (£60) Data Protection Act-150606, 1st LBA-110706, 2nd LBA - 040806, SETTLED 50% of amount.:D

Citi Cards, (£995) Data Protection Act-110706, Prelim letter-210806, LBA - 040906

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  • 1 month later...

I have noticed that there hasn't been a post here for a while.

 

Has the Payment made in respect of FULL and FINAL settlement been finalised?

 

Is it true that an offer by the bank can not be chased up at a later date?

 

Myself and several other people are in the same boat regarding F+F settlement and would appreciate some discussion on the topic. (excluding DCA)

 

I have put excluding DCA but when I think about it would CITI have allowed me to go over my limit by £1300 (500-1800) and a DCA not be involved???

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  • 2 years later...

i had a F&F settlement with HFC at 30% and the amount cleared included mostly charges.

 

i claimed these back and the bank made an offer, though not what i was asking.

 

at the FOS, they got to keep my refund towards their write off and i had to 'pay' an extra sum from compensation awarded to me for the bank's mistake (wrong default). So they made the error and got the money.

 

the bank even said they had taken off the charges at the time of settlement, but had declined to tell me (not true).

 

i argued that had the charges not been on the account, i would have paid less in my 30% settlement etc etc.

 

in the end, the bank has had a 100% payment from me for something that was settled at 30%.

 

so be careful ..... especially at the FOS as banks know how to manipulate them.

 

my thread is "Tifo vs Marbles".

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