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    • The reason for the photos is to show you weren't displaying a permit.  They are supposed to check that the permit hadn't fallen off the dashboard. There is no point in appealing to PPM.  The very people who deliberately set up the site with rubbish signage to catch motorists out are highly unlikely to find against themselves. You've said several times that you think the company who you met with called PPM in so these are the people you need to contact in writing to request they call PPM off.  Until you do so we're going round in circles. If you don't want them to have your e-mail address simply set up a secondary e-address.  
    • Please see attached redacted judgment for further infoVWFS (UK) LTD - Salisbury CC - Judgment - 20240507 V Final _copy redacted.pdf
    • Make sure the WS is sent 14 days before the hearing. You can e-mail the court theirs.  In the subject line put the case number, the names of the parties and "Witness Statement".  Obviously click on "Return Receipt". Send Simple Simon his by 2nd class post - all VCS are worth - and get a free Certificate of Posting from the post office.
    • The outlet is in Camden Town and was set up in 2006, a year after my husband established the business, in addition to selling at exhibitions, online, shows, events, and having licensing agreements in some places overseas.  The only thing I have stopped doing since I got ill is the physical stuff, which I’m working on. The business has not changed name or anything like that either. I’m not sure where the original contract with Camden is but the management must still have it. My husband died in Jan 2017, and until Sept 2018, I would take the stock in every week; after that I was sending it in by post. I went in now and then when possible to re-do the display but that was about it. No one had access to any files until 2020. Moved house in 2020 thought would have to pull it all, Covid had just hit as well. The person in question said he would be interested in taking over and paying the rent etc. so I said I would let him sell the pictures for nothing as long as he would ‘keep it warm’ for me.  Obviously, everywhere was closed for lockdown. During this time I was working out how to go forward.  In May 2022 I told him I couldn’t  give anything away for free anymore, and put in place the wholesale agreement.  I’ve disregarded any discrepancies from before this date. I sent over the jpgs electronically, so I’ve still got them too. He hasn’t got any original files like .psds negatives or memory cards etc, I’ve got proof of all ownership/copyright. A co-op is whereby a small number of neighbours work on a rotational basis so they each of them can have time off, that way everyone doesn’t need to be there at the same time, he had never been an employee of mine.  The only reason I allowed him to have the files in the first place as I didn’t want to lose that side of the business.  It’s a good, constant source of income. However, the rent was becoming crippling as I believed there was something fishy going on well before this as there’s so much cash dealt with there, and I couldn’t go in regularly in person, and I’m sure sales weren’t being recorded properly and cash was being pocketed. My husband was too busy to be doing any stock control properly, he wasn't really into paperwork, and the guy who was ‘helping’ me after my husband's death, was making things very difficult for me to implement a solid stock control system by refusing to co-operate on simple things like using email etc. which I thought was a smokescreen, so I severed ties with him just before I made the agreement in question. I sent about 100 images, jpg files, sent via We Transfer. I’ve got the confirmation of which files were sent with dates. I will have to go through closed bank accounts and previous tax returns to get a proper estimate.   Before I made this agreement, I was selling retail there, this is a wholesale agreement so I’ll have to do some calculations but it is definitely in the thousands.  I haven’t got his his home address, and I don't think he's got any sizeable assets. I’m also worried that he might send the files overseas and start selling them there. I know he’s not stupid enough to sell them online. He knows for sure how serious this is, but he’s been chancing it and thinks I’m stupid, if not soft and stupid. I don’t know if this would work but I am thinking that when he does contact me, I tell him we need to talk, tell him I know what he’s been up to, and strongly urge him not to order any more prints from wherever he is having them printed because it will make things much worse for him if he does. Then when I do tell him about the gravity of the situation, maybe a few days later, I think it will scare him into complying because the consequences definitely trump the few quid he thinks he is saving by getting his own printing done. Tell him an amount that I want back for lost revenue, and make it clear that if he doesn’t destroy the files and if I find out he is still doing it at any point down the line, I will seek prosecution for copyright infringement and fraud, which I will. I don’t know how I can enforce any of this without involving the courts though. I will be able to tell, though, and he will know this. And the only reason I am doing this now rather than before, is that I couldn’t prove anything until now.  It was screamingly obvious from the beginning though, as he wasn’t ordering enough from me to pay the rent, let alone make a profit. If I decided to come down like him lie a ton of bricks straight away, how would I go about a cease and desist, would I have to get one from the court? And what do I do about the stock he currently holds? It has also occurred to me that he might file for bankruptcy or similar if things get heavy, where would that leave me? I could put the feelers out for a brand-new person to take it on, obviously without giving them access to files, that is an option. But that comes with its own set of issues. Also, would there be any implications for me, if I kept quiet for now? Let him order again from me as if nothing has happened, as it will be any day and I want to get all my ducks in a row first ideally….   Thanks again
    • I’ve also just realised their online website they’ve got 12 photographs of my vehicle, including close ups of the inside?? Not sure why that’s relevant.  The time stamp on the first photo is 13:57, the PCN incident time is 14:12. 
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Our boilerstopped working 3 weeks ago!! We have insurance with Homeserve called"Home emergency" via Churchill insurance. We contacted Homeserve whosent out an engineer, and reported that the heater exchange needed to berepaired. Homeserve reported that the engineer also said the flu was not at thecorrect angle so the claim would be void as there had been water damage to theboiler although the engineer, inform us it was the heater exchange was thecause. We were advised by Homeserve the flu had to be resolved before theywould deal with the claim. There was no issue with the flu, pointing in thecorrect position, but we made sure to be on the safe side. We contacted themagain and they would now get an engineer to resolve the boiler. Homeserve wouldget there 3rd party engineer to call us back in 2 hours, but nothing. We calledback the next day they said we are still trying to find an enginner and wouldcall back, 2 days went by and no call back. The policy only covers up to £500and apparently the call out fee for the engineer was £150!! Now our policy willonly cover £350. Spoke to them last Tuesday to see what was going on and againthey still trying find an engineer, its now Saturday and had no communicationfrom them. Called again this morning and a manager will now call us back by13:00...lets see what happens.

3 weekswithout hot water, Homeserve constantly trying to get out having to pay for theclaim. No communication. Appalling service, don't just take my word for itGoogle "Homeserve complaints" there everywhere.

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Homeservehave just called us back, which is the first time in a week. They have saidthat still no engineer has be assigned to the job, the lady had spoken to asenior manager to investigate in what was going on and they will now speak tothe original engineer their 3rd party. I asked if I could speak to this managerand was told "He does not talk to customers!" WHAT!?

Still nofurther forward, lets see what happens on Monday. Will my boiler ever getrepaired??

Homeservejust do NOT communicate....very frustrating!

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Hi Tony

 

Welcome to CAG

 

Thread moved.

 

Write a Formal Letter of Complaint , explain whats happened, explain what you want them to do. Explain that the Manger clearly didn't want to take ownership of the problem as he didn't want to speak to you. Send it to:-

Richard Harpin, Chief Executive

richard.harpin@homeserve.com

 

Some help writing the letter:- http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_195923

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Our boilerstopped working 3 weeks ago!! We have insurance with Homeserve called"Home emergency" via Churchill insurance. We contacted Homeserve whosent out an engineer, and reported that the heater exchange needed to berepaired. Homeserve reported that the engineer also said the flu was not at thecorrect angle so the claim would be void as there had been water damage to theboiler although the engineer, inform us it was the heater exchange was thecause. We were advised by Homeserve the flu had to be resolved before theywould deal with the claim. There was no issue with the flu, pointing in thecorrect position, but we made sure to be on the safe side. We contacted themagain and they would now get an engineer to resolve the boiler. Homeserve wouldget there 3rd party engineer to call us back in 2 hours, but nothing. We calledback the next day they said we are still trying to find an enginner and wouldcall back, 2 days went by and no call back. The policy only covers up to £500and apparently the call out fee for the engineer was £150!! Now our policy willonly cover £350. Spoke to them last Tuesday to see what was going on and againthey still trying find an engineer, its now Saturday and had no communicationfrom them. Called again this morning and a manager will now call us back by13:00...lets see what happens.

 

3 weekswithout hot water, Homeserve constantly trying to get out having to pay for theclaim. No communication. Appalling service, don't just take my word for itGoogle "Homeserve complaints" there everywhere.

 

Couple of points...

 

Firstly. complain to Churchill... they have appointed and are paying Homeserve. Homeserve are probably dragging their heels due to Chuchill not wanting to pay.

 

This is a home emergency policy... tripe at the best.....

 

page 26 of their t&c's:

 

 

Emergency assistance:

work carried out by an authorised repairer or

suitably qualified repairer to temporarily or permanently put right an

emergency, carry out emergency repairs or prevent further damage.

 

There is no guarantee aa permanent fix may be done.

 

The problem with these policies is the companies charge a call out and thats part o the claim value. Most people that dont charge a call out will do when they do work on behalf of an insurer. £150 is excessive.

If they did come out to replace it, you would end up dipping into your pocket.... Over £400 is the norm for the heat exchanger.... probably the most expensive part of the boiler to fail... oh and 2 hrs labour as well.

 

 

If you were a paying Homeserve customer you wouldnt wait this long, the fact is they are looking after their own first, then when they are free they will attend to you.

 

Whatever happens here id be surprised if you didnt have to pay something towards the repair.

 

Oh also on Homeserves own agreements its well documented on forums if you needed a new heat exchanger they would cancel your agreement and give you £250... ie they would class your chb as Beyond economical repair, rather than paying for the repair.

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HomeServe are sorry that you are having issues please contact heretohelp @ homeserve.com and we will be happy to assist you.

 

Well, hopefully OP will keep us updated. Homeserve can be difficult to deal with as they use sub contractors and neither know what the other is up to?

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A man came to service the boiler on Friday, on the Monday morning we complained to HomeServe that it would not ignite and had no hot water.

Putting us through to the service dept we were told that 24 hours had elapsed and to make a fresh claim.

The trick they had up their sleeve was to charge £50 excess.

We are now at the mercy of this bad company over £153 worse off for a boiler that was working fine.

Their second trick was to put a fault on during service - the igniter was misaligned, also it keeps reseting and switching off.

Don't touch this company they are crooks.

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maybe their subbies dont have much work on.... so if they leave a fault, you will call back, the subbie comes out and gets paid by Homeserve!!

 

feckin genius, im in the wrong job!!

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We had another one of their sub-contractors call us up today, to say they will be out to have a look at the boiler tomorrow. Homeserve did not update us that this would be the case. So again we had to contact Homeserve and apparently the original contractors do not want to continue with the case, for what ever reason, she was unsure. I'm now concerned that this second contractor will have a call out charge. Will this also be charged to my account?? If so, my claim just seems to be going onto call out charges and not to the repair of my boiler.

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Maybe churchill were only paying a set charge for the repair, and the contractor was on a loser....

 

 

As i hae said many times, this is the reason, why people shouldnt use these emergency policies especially when the faults ae fixed by sub contractors....

 

tony i hope you get this sorted out.... i would demand any refund of an excess you might pay....

 

TCF - treating customer fairly...... its getting unreasonable now the way you have been treated

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We have had the second engineer round Wednesday and he has managed to get the boiler working, fantastic!

 

Your correct they only pay the engineers a flat rate. The original engineer got it completely wrong estimating the job would be £800 and thats why they kept on refusing to do the job, this is so bad for the customer who just want the issue resolved.

The issue was a small tube at the back of the boiler that contained a lead, which contained some water, he dried the tube and the boiler fired up.

Homeserve as usual have not made any follow up call. I will not be taking these types of polices out again.

 

ihateyes – You seem to know a lot about these types of complaints, is this from experience or did you work for these types of insurance companies? Thank you for your advise.

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ihateyes – You seem to know a lot about these types of complaints, is this from experience or did you work for these types of insurance companies? Thank you for your advise.

 

i work for a company in this line of business.... yes...... but not homeserve

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