Can I send a S.A.R to BAYV?

[BAYV]

Hi, I think its important that you call us and speak to Linda Davies, our Customer Service Director. Alternatively, you can private message me with your contact details. I can then look at what has been sent to you and arrange a visit to go through the paperwork.

 

Many thanks

 

BAYV

UPDATE

 

I received the information today. However, I am confused so could do with some advice please.

They have sent copies of the agreements. One of them is for the very first item I had from them and it is an exact copy of the original signed agreementl. The others are just printed ones not filled in or signed by them or me. They sent me a letter saying I should have signed copies myself but I don't.

I have a copy of the first one and I have a copy of the one from in Oct/Nov when I added the 2 other goods. Problem is, they refinanced my agreements in Jan this year without my knowledge and this has only come to my attention very recently and is the reason for the "so called" arrears.

So they have sent copies of the new agreements dated January but I have never seen these and certainly never signed them so what should I do?

The agreement in Oct had the 2 extra items on it, plus the insurances etc. My original agreement for the first item carried on as normal ( so 3 items in total. One on its own still then other 2 in one agreement) the agreement for the 2 items was over 24 months and that was the last thing I knew.

The new ones, which they did in Jan put the 2 items on separate agreements. One over 12 months and the other over 3 years. I never asked for this and never agreed to it, please can somebody advise me on what to do? I know if I ring up they will just fob me off. thanks.

[siennasmummy]

UPDATE

 

I have now had chance to speak with BAYV and to read all through the paperwork etc, I was very unhappy to learn that my account had been changed without my knowledge and this is not very good customer service. However, I must add that BAYV have been very good and have provided all the information I requested and have now fully explained everything to me. There was an error on my account and this was rectified and put on to new agreements in January. My account was not refinanced, and all payments I had made prior to the change were transferred over to the new agreements. I have the proof of this.

So in the end, I am quite satisfied with the outcome. The area manager has phoned to see if I have any further questions and so has my account manager. They were very pleasant and although I was very angry at first for being kept in the dark, I am quite impressed with how they have dealt with my complaint/query.

[Lefty]

UPDATE

 

I have now had chance to speak with BAYV and to read all through the paperwork etc, I was very unhappy to learn that my account had been changed without my knowledge and this is not very good customer service. However, I must add that BAYV have been very good and have provided all the information I requested and have now fully explained everything to me. There was an error on my account and this was rectified and put on to new agreements in January. My account was not refinanced, and all payments I had made prior to the change were transferred over to the new agreements. I have the proof of this.

So in the end, I am quite satisfied with the outcome. The area manager has phoned to see if I have any further questions and so has my account manager. They were very pleasant and although I was very angry at first for being kept in the dark, I am quite impressed with how they have dealt with my complaint/query.

 

Excellent news! And thank you for letting us know. Appreciated!

 

Cheers

Lefty