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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodaphone ignoring and messing about disabled potential new customer.


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I decided to purchase a PAYG 'phone on the Vodaphone website and pick it up from their Wakefield store.

 

They promised to email me when it was ready to pick up- so far i've heard nothing.

 

If I decide it's not for me, I want to be able to return it to another West Yorkshire store for convenience.

 

I have emailed them THIRTEEN times for a simple answer to this question!!!!

 

Due to a current disability, email is my only form of communication.

 

They come back assuming that I have already bought a 'phone and/or that it is faulty, go on about contracts and one even asked for my details to verify my identity so that he could go into my account!!!

 

They all had foreign names, so I assumed (as it happens correctly) that it was run by an overseas call centre who either can't speak English properly, are unintelligent or simply enjoy winding potential customers up!

 

Their own customer forum stated that I should email them again and ask for a UK based manager to look into this for me. I did as I was asked and received further nonsense replies. After going back onto the forum to ask what to do next, I have been ignored.

 

When I sent a separate email to ask why I hadn't received notification as to if it's in Wakefield or not, I received a very rude reply to the effect of "how should we know if you haven't supplied the order number, find it and ring us up (which they know I can't do)". I have replied with the order number.

 

Is this a true representation of what to expect from Vodafone and should I use another provider?

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Hi

While this is an unusual thing for the webteam to deal with, I'm sure Lee (or the team) will be able to assist. Just follow the instructions on this thread.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hi richardCoulter,

 

I'm sorry to hear about the difficulties you've experienced here but thanks for making me aware of them.

 

Having reviewed your comments on our eForum I can see that you've yet to receive confirmation of your order being dispatched. In order for me to follow this up I'll email you via the address you used to register to the eForum with in a moment and if you could confirm your order number, by return, I'll get back to you as soon as I have an update.

 

If after receiving it you decide that the phone you've chosen isn't for you then you could return it to a different store in your area but a return would initially need to be arranged via our online V-Store, which you can do via email through the details posted here, as the phone would need to be received by them in order for your refund to be processed.

 

In regard to the other concerns you've raised over the level of service you've received in relation to this matter I'd be happy to address these if you could let me know the email reference number(s) from your previous contact with us so I can review the replies and ensure that steps can be taken to improve things.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

 

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