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    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
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Can you help pls...


aj2703
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First off if this is in the wrong place pls feel free to move.

 

Back in march i approached a company for a quote to build a website for me. I had an over the phone conversation with someone from the company and gave them a rough idea of what i wanted. She promptly got back to me the following day with a quote which was written as a brocure and sent via e-mail. I should point out that when we first spoke i did make it clear that i was after just a quote at this point as per the instructions of my inbiz advisor (i am unemployed by the way). Now i liked what i saw when she sent it and TBH i liked her attitude where as some others that got in touch i had approached were rather rude and did not understand what my needs were at all. So i then sent her a mail back saying that when i have the funds for the reasons just mentioned i would use their company to build my site.

 

She then sent me an e-agreement to sign. I took a look at it and to me it looked like i was signing something commiting myself to using them but also commiting to have the website built which was something i did not want to do as i was not certain if i could raise all the funds. I phoned her up just to check and she assured me that all it was, was basically an agreement to use their company when i want it built and not to change my mind and go with one of their competitiors. Fair enough i thought so i signed it.

 

I have now decided not to do this site and go back to college instead. Yesterday i received a call from some other member of their team wanting to know when i wanted them to commence work. I informed her that i had decided to not go with the site and go back to college. She then asked me for my home address as she had to escalate this to the commercial director etc. I said it sounded a bit suspicious and refused to give her it and told her to communicate via e-mail.

 

About an hour or so later i receive an e-mail from her saying that because i have decided not to go through with it they are going to charge me 20% of the origional price in cancelation fees. Of course i am writing straight back saying i never ordered anything and signed that agreement because i was told by her collegue that it was just a commitment to use them if it went ahead and not a competitior etc.

 

She then sent one back quoting the terms and conditions she said i agreed to that were attached to an e-mail when i signed the e-form.

 

1. The paragraph from the T&C's she quoted do not state any percentage cost with regards to cancelation fees and seeing as the lady who did the quote had it ready the day after we spoke, i fail to see how it can come to +£300 for what must only have been a couple of hours work tops.

 

2. And this is the important bit for me. The terms and conditions she says were attached in the origional mail, actually were NOT attached that i can see. I have checked every mail and there are no seperate attachments that contain them.

 

Can they still legally claim that i signed this based on the terms and conditions that were attached even though they wern't?. If not can i use this as as a way to either negociate a lower payment or to actually refuse to pay anything at all based on this.

 

Mark.

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Hi Mark,

 

If you have checked all of the e mails and there are no T and C's then send them a final e mail explaining that to them.

Also tell them that any further e mails will constitute harassment as they have no right to these so called cancellation charges.

Do not communicate with them again, put them in your junk folder !

They sound like a bunch of chancers!

 

Cups

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Hi Mark,

 

If you have checked all of the e mails and there are no T and C's then send them a final e mail explaining that to them.

Also tell them that any further e mails will constitute harassment as they have no right to these so called cancellation charges.

Do not communicate with them again, put them in your junk folder !

They sound like a bunch of chancers!

 

Cups

 

 

Thanks for your words cups, there are definately no attached T&C's on any mails that i can see, i even forwarded them to my ex and she could not see any either...

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Actions speak louder than words.

 

Why sign up, why commit to anything at all if you're not so certain to raise the funds? It makes no sense.

 

Hi.

 

As far as i was aware i at no point commited to anything. All i commited to was to use their company rather then a competitior should i go ahead with it. They were made well aware of this from the outset. I was advised to get various quotes from the outset by my inbiz advisor as part of the buisness plan that we were doing. Funding was always going to be the stumbling block, but i was advised to do the plan in the first instance to have the viability of the project on paper.

 

Here are a couple of lines from the various e-mails sent between us.

 

"Thank you for this. I will get this put in to a file and give you a call in May as discussed previously to hopefully get started on the project".

 

"Thank you for your time discussing your new website yesterday. I have now prepared a quotation based on our conversation. Please find attached your break down of services and prices in your website quotation and also a brochure of our CMS system and the features included."

 

As you can see they were well aware all was after was a quote from the outset. I admit to signing the e-signature thing, but i did ring her just to confirm prior to signing that all i was signing was an agreement to use them and not a competitior. The first quote i posted she sent in a mail after i signed it and had notified her.

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The question remains:

 

Why commit to the use of their company, rather then a competitor if if you're not so certain to use the company?

 

I fail to see what the reason, the benefit, the advantage was, to sign up to anything.

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I was also told at the time she sent me this that should i go ahead by signing that agreement it would also mean that they would hold the quoted price.

 

As i have also said i made it clear it was just a quote from the outset and "if" it went ahead i would use them. What do you not understand?.

Edited by aj2703
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