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    • Hello  Please help, as today I received a letter re. debt recovery.  Is there anything I can do at this stage? The driver fell foul of the confusing car parking situation re. Starbucks and McDonald's.   1 Date of the infringement 13/02/24   2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 5/3/24   3 Date received 7/3/24   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N   5 Is there any photographic evidence of the event? CCTV photos   6 Have you appealed? [Y/N?] post up your appeal] N   Have you had a response? [Y/N?] post it up N/A   7 Who is the parking company? MET Parking Services   8. Where exactly [carpark name and town] Southgate Park, Stansted   For either option, does it say which appeals body they operate under. IAS   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE   If you have received any other correspondence, please mention it here  Final reminder on 9/4/24 & Debt Recovery letter dated 30/4/24   In either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONLY   Parking charge (1).pdf
    • Yes I can imagine that kind of thing rankles a lot. I don't know what the timescale is for making chargeback claims. I suggest that you find out and then change your way working so that you keep records at least until then. It may be six months
    • no need to use @username just type. please fill out the sticky  as it asks  dx    
    • It was more the principle of this matter the customer has made no attempt to return the products purchased nor have I had no prof of anything & i have had to try & prove the sale which was paid for by the customers phone at the till. Only keep them till I check if the settlements tally up with the bank. Just think its a way of being scammed & the banks are helping them in a way 
    • Well you could bring a small claim with a very high chance of success on the basis of what you say stop However it will cost you £35 at least for the claim fee – and possibly another 25 for the hearing fee. You would get these back if you win but I'm afraid that you don't have to ask yourself whether you think it is really worth it. I appreciate that you want to keep your desk tidy that maybe you should introduce a different policy in terms of record keeping – how long you keep them for
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help with eviction notice please **SUSPENDED**


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Hi all, I have an eviction notice from Future Mortgages for 23rd November. They have now sold the mortgage to Engage/ Oakwood and I have been in touch with them. I offered to make a regular payment plus an extra amount on top and they seem to be dragging with the eviction date getting closer. I really dont know how to get about it and it seems most companies on the internet pretend to be able to help whilst all they want is to buy your property at a discounted rate. How do I fill the N244? AND WHAT ARE MY CHANCES?

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Hi there, can you give some background please -

 

Did you attend the original possession hearing?

 

How much are the arrears and how much can you afford to pay towards the arrears each month?

 

Do you have any children living in the property?

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Thanks Ell-enn. I owe apprpx £10,500 and have made only 2 payments in the last 12 months. My payments were £850 month but have now gone down to £350 monthly and I can cofortably afford to repay the mortgage now plus an extra £100 a month. I have been trying to make arrangements with the previous lender but to no avail and they were only applying some delaying tactics. When I made contact with the current lender, they told me that the file is marked that I was not making contact with them. The current lender is playing ignorance as to the existence of the eviction notice and they are saying their solicitors are awaiting files to be transfered from the other lender's solicitors. I did attend the initial hearing that was adjourned but did not attend the follow up when repossession order was given. T he lender gave me the impression that the repossession was just a procedure but should be fine if I come to an arrangement. I do have a 4 year old nephew and her mom staying with me due to a job lose.

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Hi, you will need to send in a budget sheet with the N244 and I have affixed the one we use in these cases - it calculates automatically when you enter the figures. When filling it in remember that the £100 you are offering towards the arrears is what is left over after everything else has been accounted for.

 

 

What was the reason for the arrears? (the judge will want to know)

Does the amount you owe include arrears charges ?

Is the mortgage in your name only?

 

Are you able to print documents at home?

 

I have also affixed an N244 form and will give you instructions for completing later. I will also draft a statement for Q.10 of the form but I am away from tomorrow for a couple of days and it will be Sunday evening before I can let you have that - however, if you can get the N244 to the court on Monday that should be ok.

Budget Sheet.xls

n244_0400.pdf

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Hi, can you answer the questions in post 8 please. Don't fill in the N244 yet - fill in the budget sheet first.

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Sorry Ellen-enn, I had to rust to work. Yes the mortgage is in my name only and yes I am able to print documents at home. I dont think the arrears include charges at all. I have had this mortgage for 5 years and for the first 4 yrs I never missed a payment. I started to struggle when my work hours were drastically reduced and I lost my bonus and commision payments and eventually my job. At the same time a family member who is not entitled to public funds lost their job and I had to help them until we decided to move them in. Its been a tough year but things are moving into place now. I now have a new job ( which pays much less than the previous one) but I have made the neccessary adjustments now to move forward. My repayments are now less than half of what I WAS PAYING PREVIOUSLY.

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OK that's fine - I'll get your statement drafted for Q.10 of the N244 and will post on here Sunday evening - are you able to take the form to court on Monday?

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Hi, statement affixed. You will need to enter the info where there are XXX's at the top (remove the XX's) the info you need will be on the eviction notice. When you print it out make sure your printer is set for A4 paper (not letter size).

 

On the Budget sheet, write the Claim Number on the top left hand corner and Appendix 1 on the top right hand corner.

 

These are the instructions for completing the N244 form:

 

 

1. Your name

2. Tick Defendant

3. Suspension of eviction

4. No

5. Tick at a hearing

6. 15 minutes

Agreed by all parties: No

7. Write - Not applicable

8. District

9. Both Parties

10. Tick box for attached witness statement

Cross out all options except I Believe

Sign and cross out all options except Applicant

11. Sign and cross out all options except Applicant. Enter your address and contact details.

 

 

Now assemble as follows:

 

 

N244 form, signed

Statement, signed

Budget Sheet - Appendix 1

 

 

This forms your pack to take to court. Make sure it is stapled securely together before you hand it in, but you will need to take a photocopy of it all for yourself so you have a set to refer to in the hearing. There will be a fee of £35 to pay and you will need to pay in cash - if you try to pay by cheque the court will wait until the cheque clears before giving you a hearing date and you don't have time for that, you need a hearing this week.

 

 

Any questions, just shout.

Blackhorse N244 statement Nov 10.doc

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Ell-enn are you back? lol

 

yep:-)

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Thanks so much Ell-enn. Is it not neccessary to include the fact that my mortgage payments have substantially reduced from £850 to £360 a month. I also had loads of missed calls from the mortgage company on Friday and was wondering if I should enter into negotiations with them or should just leave it to the courts. They also sent a field agent to my house and there was no one to talk to him.

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The judge will see from your budget sheet how much your mortgage payment is.

 

You need to find out if Future have charged you for the field agent (usually do!) and you could find that £100-`150 has been added to your account. As you did not ask for the visit you need to write to them to demand the charge is removed.

 

No harm in contacting them to see if they will negotiate but I suspect they only tell you they were ringing to see if you were able to pay off all the arrears in which case they would cancel the eviction.

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Hi, the mortgage company is the Claimant and you are the defendant.

 

I have affixed an example of the budget sheet - the amount offered towards the arrears is the amount circled in red (amount left over in Step 3 and amount offered in Step 4).

Budget Sheet.xls

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Thanks so much Ell-enn nearly there. I do have a secured loan on the house and was checking where to put it on the budget sheet?

 

Hi, in Step 1 on the line under Mortgage Payment there is "Rent" remove Rent and put in Secured Loan.

 

Any other loans and credit cards can be put at the bootom of that list on the lines which say "Other"

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When you have done the budget sheet please refer back to Post 15 on page one of the thread for all the instructions before taking the paperwork to the court

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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