Comet will not take responsibility for faulty iMac <<SUCCESS>>

[menalhylchick]

It's a long & sorry tale............

 

I became the proud owner of a beautiful Apple iMac on 24th November 2010. After just 37 days, it began to shut down totally & with out any warning. 3 times I took it back to Comet, 3 times they made me take it home again (saying they could not replace it, as they could find nothing wrong - 'it must be you' they said, we never have problems with iMacs!') 3 times they failed find any fault with it. Twice they sent it back to Backstage (Apple approved repairers) Comet failed to properly parcel the iMac, so it was damaged in transit.

In store customer services said that a regional manager would contact me, they never did.........so in desperation, I sought help form Apple direct. They sourced the problem immediately, telling me it was a known fault with that model. Apple were horrified with the state of the box & packaging, & found further damage to the screen. (caused in transit to & from Backstage)

 

I have put my complaint in writing to Head Office in Hull. I have been in touch with head office over the phone too many times to mention (I found the people in the investigations team to be unsympathetic and condescending) To date, Comet have not admitted to me in writing that there was even a fault with my iMac! Even though I have sent them the report Apple gave me from the repair! Basically, Comet are in breech of the sale of goods act 1979 - 'goods should be both of satisfactory quality & free from & defects'

 

But will they take responsibility? No

I can see from this forum I am not alone in my frustrations.

 

If a member of Comet's staff reads this, then for goodness sake, get your employers to hold their hands up & replace my iMac or give me my money back so that I can go & buy a new one from a reputable store - like Apple!

[dx100uk]

i think the ceo's email is on here somewhere

 

fire off an email

 

dx

[Dotty50]

Won't Apple look after it under the warranty?

 

I remember a few years ago when my son's ipod went wrong and Comet didn't want to know and told me to contact apple directly as they covered the warranty.

 

All further purchases were made directly with Apple via shop or online and no problems since!

 

I am sure you will get it sorted

[menalhylchick]

Yes, thank you I think I just may do that this morning!!

 

It's high time I spoke to the organ grinder!!!

 

i think the ceo's email is on here somewhere

 

fire off an email

 

dx

[Max Norton]

So sorry to hear your story!

They should not be allowed to get away with this!

I am never going to set foot in a Comet store again!

I am constantly just hassling all the CEO's & MDs Office weekly with ****ty emails!!

I know they wont do anything - but it makes me feel better!!

They probably think I am a right pain in the arse - And good I hope I am!

 

Hope you have a good weekend.

[menalhylchick]

Finally......I am pleased to announce that after writing a letter to the Director of Comet - Mr Hugh Harvey - with the threat of court action if my case wasn't addressed promptly & in the proper manner -

I am now the proud owner of a replacement Brand New 'like for like' Apple iMac!

Interestingly, 'Backstage' the company that Comet uses as their Apple approved repairers, as a direct result of my complaints are being fully investigated by Comet for incompetence & unprofessionalism.

So for me it has been a win, win situation. I hope now that no one else has to endure what I've had to.

 

So, if I have any advice to give, it would be - go straight to the top with your complaint

 

Mr Hugh Harvey MD

 

Comet Group plc

Comet House

Three Rivers Court

Rickmansworth,

Hertfordshire,

WD3 1FX,

 

And what ever you do - don't give up fighting for your rights, as generally speaking the truth will out in the end!

[Dotty50]

Very good news, ask the site team to amend the title of your thread to success or won!

[menalhylchick]

Thank you!

How do I do that?!!

[Dotty50]

At the bottom of your post you will see a black star and triangle shape, the star is for you to add reputation to anyone that has helped you in any way and you want to thank them and that's how the green boxes build up for the posters.

 

The triangle alerts one of the site team to your question or query.

[menalhylchick]

I've done that now, thanks Dotty50!

[Lefty]

Glad you got it all sorted!

 

Title of thread ammended!

 

Cheers

Lefty