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    • Thank you for taking your time and helping me on this. Would you recommend I also send a letter tomorrow to both BMW and Motonovo?
    • she and  johnson need to be kicked off the taxpayers credit card - for starters I'm certain there is cause - taking up 'jobs' when they shouldn't, bringing the nation into disrepute with their antics .. I'm sure it would be a very popular act from a new labour guv
    • Please have a look at this draft letter. It is modelled on yours but I have cut out a load of the unnecessary information. Also, the responsibility lies with the finance company because the vehicle was brought on hire purchase. You send it to them and a copy to big motoring world.   Let us know if there's anything that you disagree with, which is wrong, which you think should be added
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    • Thank-you @BankFodder, your statement is a correct understanding of my position and I agree, it is actually really what I was looking for in starting this thread, as I too believed that the maximum I could claim for is that which I sold it for, even though this was substantially below market value at the time. And so, this sold value is what I shall be claiming for + the other expenses. @dx100uk I get your point, but this is just not what I want to expose myself to. Unfortunately I was one of the unlucky ones to have my details stolen in the Peoples Energy hack, and in 2020 I discovered that those details had been used to take out car insurance, and that the insured was then involved in a collision and my details were dragged through the mud. Despite Aviva cancelling the claim and treating as though it never were, even though I have the letters from them to say that they have removed this claim from the insurance database, I still get refused insurance and credit products to this day until I send across the letter from Aviva which explains that I was a victim of fraud. So you'll forgive me for not jumping up and uploading my data to a server utility for which I have no control over its retention policy, or where the server is located globally, its legal jurisdiction, or its security protocols.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Comet will not take responsibility for faulty iMac <<SUCCESS>>


menalhylchick
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It's a long & sorry tale............

 

I became the proud owner of a beautiful Apple iMac on 24th November 2010. After just 37 days, it began to shut down totally & with out any warning. 3 times I took it back to Comet, 3 times they made me take it home again (saying they could not replace it, as they could find nothing wrong - 'it must be you' they said, we never have problems with iMacs!') 3 times they failed find any fault with it. Twice they sent it back to Backstage (Apple approved repairers) Comet failed to properly parcel the iMac, so it was damaged in transit.

In store customer services said that a regional manager would contact me, they never did.........so in desperation, I sought help form Apple direct. They sourced the problem immediately, telling me it was a known fault with that model. Apple were horrified with the state of the box & packaging, & found further damage to the screen. (caused in transit to & from Backstage)

 

I have put my complaint in writing to Head Office in Hull. I have been in touch with head office over the phone too many times to mention (I found the people in the investigations team to be unsympathetic and condescending) To date, Comet have not admitted to me in writing that there was even a fault with my iMac! Even though I have sent them the report Apple gave me from the repair! Basically, Comet are in breech of the sale of goods act 1979 - 'goods should be both of satisfactory quality & free from & defects'

 

But will they take responsibility? No

I can see from this forum I am not alone in my frustrations.

 

If a member of Comet's staff reads this, then for goodness sake, get your employers to hold their hands up & replace my iMac or give me my money back so that I can go & buy a new one from a reputable store - like Apple!

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i think the ceo's email is on here somewhere

 

fire off an email

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Won't Apple look after it under the warranty?

 

I remember a few years ago when my son's ipod went wrong and Comet didn't want to know and told me to contact apple directly as they covered the warranty.

 

All further purchases were made directly with Apple via shop or online and no problems since!

 

I am sure you will get it sorted

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So sorry to hear your story!

They should not be allowed to get away with this!

I am never going to set foot in a Comet store again!

I am constantly just hassling all the CEO's & MDs Office weekly with ****ty emails!!

I know they wont do anything - but it makes me feel better!!

They probably think I am a right pain in the arse - And good I hope I am!

 

Hope you have a good weekend.

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  • 2 months later...

Finally......I am pleased to announce that after writing a letter to the Director of Comet - Mr Hugh Harvey - with the threat of court action if my case wasn't addressed promptly & in the proper manner -

I am now the proud owner of a replacement Brand New 'like for like' Apple iMac!

Interestingly, 'Backstage' the company that Comet uses as their Apple approved repairers, as a direct result of my complaints are being fully investigated by Comet for incompetence & unprofessionalism.

So for me it has been a win, win situation. I hope now that no one else has to endure what I've had to.

 

So, if I have any advice to give, it would be - go straight to the top with your complaint

 

Mr Hugh Harvey MD

 

Comet Group plc

Comet House

Three Rivers Court

Rickmansworth,

Hertfordshire,

WD3 1FX,

 

And what ever you do - don't give up fighting for your rights, as generally speaking the truth will out in the end!:-)

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Glad you got it all sorted!

 

Title of thread ammended!

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

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