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Wish me luck!


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Sent to prelim to Halifax last week and they have until Friday to reply before LBA. Received a letter from Lorrian Finn, Customer Services today....

 

Sorry to learn you're unhappy......I have forwarded your complaint to the specialist area for full investigation [the fact that they actually have a 'specialist area' amuses me!]. You will receive acknowledgement of your complaint within 5 working days [eh? Surely this letter is just that?!]. Your concerns will be dealt with as soon as possible, but if you need to speak to a member of our complaints team please contact 08457253519.

 

Will ignore this and go ahead with the LBA on Friday. Wish me luck!

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good luck

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Good luck with it. I took my first letter into the Halifax on Tuesday with all my statement copies and I got a letter back yesterday. How quick was that? It was from the assistant bank manager and it basically said the same as you letter. I wonder how many of them they are sending out a week now? Hundreds hopefully :D

 

The will still get a LBA in 12 days time.

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  • 2 weeks later...

Received a letter from Customer Relations on Friday offering goodwill gesture of £80 - I don't think so :-x . I'm due to file my Money Claim against them on Friday - should I just ignore this and stick to my schedule?

 

The letter is signed Richard Jones, Redress Assessor, Core Business Team, Customer Relations.

 

There is also an acceptance form and a pre-paid envelope. The acceptance form is for full and final settlement.

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Hi,

I'd say ignore it and file your claim on Friday. I was also getting mail from the core business team but signed by a woman. They paid me about a week after they acknowledged my MCOL.

Good Luck with your claim and don't let them put you off!!

Nona

[CENTER][SIZE=2][I][COLOR=DarkOrange]Any advice offered is only my opinion, based on my experience with my claim [/COLOR][/I][/SIZE] [SIZE=3][COLOR=Blue][SIZE=2] I won my case because[/SIZE] I READ THESE FIRST[/COLOR][/SIZE] [URL="http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/"][COLOR=red]http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/[/COLOR][/URL] [/CENTER] [FONT=Comic Sans MS][SIZE=1][COLOR=magenta][COLOR=Black][SIZE=3]Halifax[/SIZE][COLOR=YellowGreen]-[/COLOR][/COLOR][B][SIZE=4][COLOR=Red][COLOR=YellowGreen]SETTLED IN FULL[/COLOR] :D:D:D[/COLOR][/SIZE][/B][/COLOR][/SIZE][/FONT][FONT=Comic Sans MS][SIZE=1][COLOR=magenta] [COLOR=SeaGreen]Prelim letter sent [COLOR=Black]10/07/06[/COLOR] Moneyclaim issued [COLOR=Black]07//08/06[/COLOR][/COLOR] [COLOR=Red]Settled in full[/COLOR] [COLOR=Black]15/08/06 [SIZE=2] [/SIZE][/COLOR][/COLOR][/SIZE][/FONT][CENTER][FONT=Comic Sans MS][SIZE=1][COLOR=magenta][COLOR=Black][SIZE=2][COLOR=DarkOrchid][SIZE=1]Survey completed. Donation made[/SIZE].[/COLOR][/SIZE][/COLOR][/COLOR][/SIZE][/FONT] [/CENTER] [CENTER][FONT=Comic Sans MS][SIZE=2][COLOR=magenta][COLOR=Black][COLOR=Navy]Thanks to Dave and Bankfodder, and all who have given their time and advice[/COLOR]:)[/COLOR][/COLOR][/SIZE][/FONT] [/CENTER] [FONT=Comic Sans MS][SIZE=1][COLOR=red][COLOR=Black]Co-op Bank Visa[/COLOR] Settled after LBA (only £61 but hey ho, every penny counts) [/COLOR][/SIZE][/FONT][FONT=Comic Sans MS][SIZE=1][COLOR=#00bfff] [/COLOR][/SIZE][/FONT]

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