fautly samsung 3d 50inch

[smart201]

to start i brought a samsung 50 3d tv just under 3 months ago and it was working fine till one evening i had a big black line go though the screen then it went dead, checked the fuse's and they were fine , brought the tv with the proof of purchase back to (COMET) and i stated i wanted and refund no ifs buts of maybe's due to the short length of time ive had the tv, they were about as helpfull as a my 90 yearold grandmother ... the end result was they told me i would have to have a tech guy come round and look at it to assess that it was a manufacturing fault or not they on that basis if it was i would get a refund , so i thought ok ,a few days later the chap turned up i was expecting a guy with tools and the like to open and assess what was wrong , all i got was a tool who took serial numbers and said it would have to be repaired .. no refund no replace no nothing , im now by this point getting really ****es off as he said it could take upto 4 weeks. Ive been told by consumer direct that there has been a manufacturing fualt with these tvs and comet has had loads of returns , on this basis i think im entiteled to my money back as i dont want the same problem again , im now waiting for a reply from a letter ive sent stating if i dont get my money back in full it will be going to court ... hopefully it wont go that far , but when you think if it did comet would end up paying harf the price of the tv in solicitor fees so not worth it .....

 

im sick of comet and im not going there again the guy who sold me the tv was a total A hole , why i even brought it i dont no?????

[silverfox1961]

Hi and welcome to CAG

 

You could always email this chap:

 

, Managing Director [email protected]

[smart201]

cheers ive emailed him... worth a shot

[smart201]

i did think about going to my were the tv was brought and sitting outside with the tv and a bit on the tv saying comet ripps people off ..and saying to people as they work in they rip you off , and see how long it takes them to put there hands in there pockets and give me a refund then..lol

[smart201]

just got this email

 

this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

 

Thank you for allowing us to be of service to you.

 

Response (Ron Teale) 11/03/2011

 

Dear Mr Nash

 

I was concerned to read your recent e-mail to Mr Harvey regarding your television which has been referred to this office.

 

We will respond to issues as soon as possible once the necessary investigations have been carried out and the relevant information obtained. However, should you wish to contact us in the meantime please call our office on 01482 592442 Monday-Friday 9.00am - 5.30pm or respond to this e-mail.

 

Assuring you of our best intentions.

 

Yours sincerely

 

 

Ron Teale

For The Managing Directors Office

[rebel11]

Hi Smart

 

Have a read of the OFT Guidance, number (9) in my signature.

[smart201]

just haveing a look now, tbh it might be high time that someone went to a (national newspaper) or (watchdog) about this company!! they carnt keep treating its customers this way , time that these companys learned that if you bite the hand that feeds you your gonna get burned ... hey mr hugh harvey

Edited March 12, 2011 by smart201

[smart201]

Dear Mr Nash

 

Further to our telephone conversation earlier today.

 

The authorisation number is ------. The options available are an exchange or a full refund. If you opt for the refund as you are requesting it will be necessary for the whole package to be returned. In order for the option of your choice to be processed please return to the Norwich store quoting the aforementioned authorisation.

 

I trust this confirms our position regarding this matter in the meantime may I take this opportunity to offer my apologies for the inconvenience this matter has caused you.

 

Yours sincerely

 

Ron Teale

result , and i didnt even have to go to court!!

[silverfox1961]

Hi

Glad it got sorted for you. Sometimes it pays to go higher don't you agree

[smart201]

Hi

Glad it got sorted for you. Sometimes it pays to go higher don't you agree

 

cheers for your help silverfox , and yes i think the email and the chat on the phone helped ....

[spencer1959]

Comet - not a good idea ...

Comet and Samsung - wallet suicide

[smart201]

had this tv a week , more problems , buzzing and cutting out ......

[smart201]

update , been on the phone with one of the md's sidekicks , and she said on thursday last week they would have to come round and look at the tv , more b*****ks , so i arranged it for saterday .... ok so sat in saterday 8-6pm and they guy didnt turn up , what a ****ing joke.... now gotta wait till monday to re ring the sidekick back to most likey re arrange , why they even need a person to just come round and note serial numbers is beyond me ..

Edited March 28, 2011 by silverfox1961
swearing.

[smart201]

Criticism

 

In the past Comet has come under fire for poor customer service issues[2] and inadequately trained sales staff.[3] Complaints about Comet's refusal to refund faulty products have led to investigation by Trading Standards.[4] Comet price promise states, "There are a couple of exceptions. We won't try to match the price of internet or mail order companies with no stores. Nor do we match against warehouse or mail order clubs or voucher promotions, either online or in-store."

 

that just about says it all...

[b3ckford]

Im having trouble with comet, my TV screen has 3 static marks that i belive are bedded in the screen, after quoting sales of good act to comet customer service, ive managed to get an engineer to inspect the TV, if he finds its faulty can i request a replacement?

[silverfox1961]

Im having trouble with comet, my TV screen has 3 static marks that i belive are bedded in the screen, after quoting sales of good act to comet customer service, ive managed to get an engineer to inspect the TV, if he finds its faulty can i request a replacement?

 

Hi,

You don't say how old the TV is

It's all about cost to them. If they can repair it, they will. If they can't they will either offer a replacement or full/partial refund depending on the age of the TV

[b3ckford]

Hi,

You don't say how old the TV is

It's all about cost to them. If they can repair it, they will. If they can't they will either offer a replacement or full/partial refund depending on the age of the TV

 

Can't I refuse a repair?

[b3ckford]

Sorry the tv is less then 5 months old

[silverfox1961]

With a TV that is less than 6 months old, it will be assumed that the fault was there from purchase and the buyer doesn't have to prove otherwise. You cannot demand a replacement unless the store has had (I think) 3 attempts to repair