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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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passed on debt


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i had an argos account and was out of work for 4 months in which i couldnt pay my monthly installments. it has now been sold to moorcroft. i wasnt informed of this by argos. ive read i should of been informed when a debt is sold. in the letter from moorcroft it states they are acting on behalf of their client argos.???

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well i rang argos and they said they sold it and confirmed they had nothing to do with the debt. this is why im confused as moorcroft dont suggest this in their letter

 

If Moorcroft are requesting that payments be made to them, to an account in there name. They own it.

 

But you are correct, you should have recieved a "Notice of Assignment". An absolute assignment, means it has been sold.

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  • 2 weeks later...

now recieved a letter from moorcroft saying the following

"if you do not contact us following receipt of this letter we may have no alternative other thn to recommend to our client that solicitors issue legal action against you which may follow. please note if legal action is necessary and if the solicitors instructed are successfull in entering judgement then your debt may increase""

soliciters cost for issue of claim form £70

court fees for issue of claim form £65

soliciters cost for entering judgement £25

 

then they have charged me £12 for sending me the letter "as per terms and conditions of my agreement" with my original creditor argos. they say argos have instructed them to do so even though argos have sold th debt??

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send the provie it letter as advised, you have to tackle these head on, letting moorcrap take the initiative is nota good idea, and if argos has stated they have sold it then moorcrap should not be adding charges

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now recieved a letter from moorcroft saying the following

"if you do not contact us following receipt of this letter we may have no alternative other thn to recommend to our client that solicitors issue legal action against you which may follow. please note if legal action is necessary and if the solicitors instructed are successfull in entering judgement then your debt may increase""

soliciters cost for issue of claim form £70

court fees for issue of claim form £65

soliciters cost for entering judgement £25

 

then they have charged me £12 for sending me the letter "as per terms and conditions of my agreement" with my original creditor argos. they say argos have instructed them to do so even though argos have sold th debt??

Send Moorcrap a £35 per letter admin charge for your time spent in dealing with their drivel! Inform them failure to pay will result in you taking action in the county court.

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