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    • Do you want to shake your groove thing but don’t know any steps? Even dad dancing beyond you? Then order ‘Dancing with The Don’ and let Felon Trump teach you all the 'hottest moves Starring classic moves like: whackamole a child, flossing your nostrils, shaking the cell bars, and pointy pointing    
    • Thank you. Please will you repost your images in one single multipage PDF file – the right way round et cetera.  
    • And just to reiterate – I'm sorry if the message above sounds a bit harsh. We have to get the message out to other people who visit this thread as well. I realise that you are having a difficult time and we will do our best to help you, of course
    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I've done wrong


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It certainly wouldn't hurt to call them. Just explain that you sent them an email but have not yet had a response and you are growing more worried. Make sure to note the name of the person you speak to (and the time of the call), and explain that you have called previously to try and stop your claim.

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My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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Hi again.... and thank you for the PM.. :-)

 

To be honest, I don't think you've done anything wrong at all. There was no break in the period mentioned via PM and the person in question is still within the age range for you to continue claiming for him providing there's no change in his status. As there hasn't been any change in his status, I can't see there's a problem. It makes no odds whether it was his intention to continue or not; the fact is that he did continue and as such, the status of your claim remains the same.

 

My own daughter was in the system right up until she turned 20 with no problem at all.... :-)

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It certainly wouldn't hurt to call them. Just explain that you sent them an email but have not yet had a response and you are growing more worried. Make sure to note the name of the person you speak to (and the time of the call), and explain that you have called previously to try and stop your claim.

 

many thanks

Edited by worryingmore
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It certainly wouldn't hurt to call them. Just explain that you sent them an email but have not yet had a response and you are growing more worried. Make sure to note the name of the person you speak to (and the time of the call), and explain that you have called previously to try and stop your claim.

 

Erika, i have drafted a letter, can i pm it to you please.

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Erika

 

will you check over my letter please. I've tried to do as you suggested, but will you have a look at it for me before i send it

 

many thanks

 

Surely will - pm's are open.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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I've read your letter. From the information you have given in previous pm's to me, your letter is spot-on.

 

I'd strongly advise that if you can't get to a local HMRC office to get a signed for copy and receipt of your letter, that you send it by Royal Mail track and trace.

 

If you do send it via track and trace, the post office will give you a receipt. Keep hold of it and keep a copy of that letter. A few days after posting the letter, pop onto Royal Mail's website. Click on "personal customers", click on "Track an item" then enter the reference number on your receipt. The website will then show you from which office it was delivered and when. Print/save it. Then click no "view proof of delivery". This will bring up the signature and printed name of the person who signed for the item. Print/save that too. You can then show you sent them an item, they received it on X date and X person signed for it. You keep this until you receive a response from them at the very least, just in case there are any issues later on of non receipt.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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It's impossible to say. Some are audio recorded and some aren't. Some advisors make notes of the conversation, some don't (though they are all supposed to). The only one I know who audio records every single call is tax credits.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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I was very nervous, and managed to explain it all. The person that i spoke to was very nice- couldn't have wished for anyone better really.

 

Said that it is being put down in the best possible way for me, and that i was being honest with them. that someone would look at it and that they would let me know, also said that it could go either way, and that someone else would make the decision. (i think this means the decision as to whether i should get it)- well i hope that's what this means? said that they would investigate it- i hope this doesn't mean a naughty investigation?- this is worrying me a lot, and will do for goodness knows how long.

 

I hope that i've done the right thing. They could come down on me like a tonne of bricks, and all hell break loose; (mixing metaphors)!, despite how nice the person was today.

 

I know this is wishing my life away, but i wish it was this time next year and i felt settled and knew what had happened.

 

I don't feel any better having done it- i'm still off my head with worry. But this is the only way that I was going to bring an end to it all.

 

Erika and Priorityone, if/when you log on, can you post back to me please, i'm in need of a hug (& lots of diazepam)!

Edited by worryingmore
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Hello

 

I'm worried that they might take action against me, & i don't know if i've dropped myself in it more than necessary.

 

Do you think that they will take action against me for this? Thing is, i don't know when to expect to hear from them, it could take ages if they're investigating it, I hope this doesn't mean a naughty investigation? This is what's worrying me the most.

 

What do you think they'll do? I could be waiting for ages to hear anything, and the longer they take, the more worried i'll get because i'll be thinking that they're going through everything to make a case against me.

Edited by worryingmore
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Said that it is being put down in the best possible way for me, and that i was being honest with them. that someone would look at it and that they would let me know, also said that it could go either way, and that someone else would make the decision. (i think this means the decision as to whether i should get it)- well i hope that's what this means? said that they would investigate it- i hope this doesn't mean a naughty investigation?- this is worrying me a lot, and will do for goodness knows how long.

 

 

You've read far too much into this..... it means a decision as to whether you'll get the money or not; not a decision to put your head on a spike.... lol...

 

Please calm down.... there is nothing to worry about.

 

((((((((((((( BIG HUGS )))))))))))))

 

:-) :-) :-)

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