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    • I found it cheers Dave!!   I think focusing on lack of compliance with legislation should be the one, seeing as we just lost the case to them by not complying, it will be worth pointing it out. I also want to poi t out their m.o. Which is less than honourable to say the least. Hopefully the judge will side with the little old lady and not the peoppe who use deceit to line their pockets!!   She said she is happy to speak up but is kindly asking for assistance in the form of a bullet pointed printed paper for her to take in so she can read out her points and leave it at that (without rambling).    Straight and to the point!!    Daves post #66 is legendary 🙌    Thanks for the help guys 😊    Let's kick some ass    
    • I differ from my site team colleague slightly in the the six-month rule applies if you have asserted your rights within the six months. My understanding is that you haven't asserted your rights during that time. In other words you haven't informed them that you are giving them a single opportunity to repair and if they decline or if the repair fails then you are rejecting the car for a refund. Please correct me if I'm wrong. On that basis, you are covered by the consumer rights act but not in terms of the right to reject. You are covered under the consumer rights act in that you are entitled to purchase a vehicle which is of satisfactory quality and remains that way for a reasonable period of time. You don't have to prove that the fault existed at the time of sale – although that's what they will try to tell you and even the motoring ombudsman will try to tell you that. But the motoring ombudsman is an industry led organisation which pretends to be an ombudsman but in fact favours the industry and its advice is wrong and even deceptive. I think you should start off by writing both to the finance company and also to the dealership. Describe the fault to them. Send them the evidence you have that the windscreen was incorrectly fitted and the damage which has been caused as a result. Send in the quotation for the work and require them to respond within seven days and that they must agree that the work will be carried out by a competent professional an authorised repairer. Not one of their cheapskate once. Also, you will want them to agree to provide you with a courtesy car. Also have you incurred any expenses associated with this? Travel, car hire, cost of inspections –?? Have you told us the name of the finance company? My site team colleague is correct that if they cause any trouble then you should see them as co-defendants. You can be certain that they will put their hands up. It will go to court. You would sue them for the cost of the work. You would recover your costs of the installation plus your court costs. I don't think you will be able to sue for the rejection of the vehicle on the basis of what you tell us in terms of having not asserted your rights. However you will be able to recover the cost of all the works – making good everything so that the car is in the condition that it would have been in had the replacement windscreen been properly fitted. I wonder who fitted the replacement windscreen? I think I would be out to sue them as well. Post the draft of your letter to the dealership and also to the finance company here so that we can have a look before you send it off. Incidentally to answer your question about what should you do immediately,  I would suggest that you send the letter tomorrow. Wait until the end of the week. If they don't respond or if they respond negatively, then write to them immediately and tell them that you are not prepared to do without the vehicle. As they have failed to respond to your putting work in hand and you will be approaching them for the costs of all the repairs and if they cause you any difficulty in you will simply sue them. A bill of about £4000 is easy. It puts you within the small claims track so there is no risk of costs even if you lose – which is most unlikely on the basis of what you say
    • Thanks I have been reading quite a few this one got me as it did say they have instructed them to take legal action but thanks again your a legend 
    • Yes we will be emailing them. We have kept a log of all conversations with everyone involved and backed up conversations with emails 👍
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ESA Appeal Denied - Facing Massive Debt


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I have just received a letter from the tribunal in respect of my appeal against the decision to stop ESA which was made last October. I chose not to attend because I can't face it. The letter is dated 14/1/11 and says 'first tier tribunal social security'. The appeal is disallowed, and it says that i'm not entitled to ESA from and incluyding 07/10/10! I've been receiving ESA since then pending this decision as I was told this was accceptable. I can't possibly pay back 3 monhths worth of benefit! What the hell do I do?

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Are you 100% sure about this? Why would they say the date that ESA stops is October? How does that affect what I've been receiving up till now? This whole thing is ridiculous; I was first told the hearing wouldn't be till March (not that i expected to win, they aren't interested in talking to me at all) and now I get a letter today telling me the tribunal has upheld the original decision. I cannot cannot cope with signing on again.

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Yes I'm 100% sure. The way to think of it, as I said before is that your ESA did finish in October, and that you've been paid an allowance to allow you to appeal. No one has ever been asked to pay this allowance back.

 

I'm afraid there's not really any way round signing on for jsa at the moment. If you think the esa appeal decision is wrong, you can write to the tribunal service requesting a full statement of reasons, then when you get it, find a benefits adviser, if you don't already have one, and ask them to look at it and your appeal pack to see if they can find an error of law. It is very unlikely that they will find an error. If they do they can start proceedings to apply to an upper tribunal to have your case looked at. Its a long process and there is no allowance payable, and only a few appeal decisions have errors of law on them.

 

Your best option is to apply for jsa now. On 7th April you will be eligible to apply for ESA again, providing you have a med cert. The only way to apply for ESA now is if you have a totally new illness, not previously mentioned to the dwp or your condition has significantly worsened. For a worsening condition, they make you go through the medical again before they will pay you.

 

For future reference, not attending the appeal is the worst thing you can do as for medically related claims - esa, incap, dla etc, very few appeals are succesful if the appellant doesn't attend. I know its hard, but if you have an appeal in future, you need to try and attend.

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I had hoped to get an appointment with the CMHT to get some evidence (hopefuly) to send to the tribunal to back up my case. But i'm still waiting for that to happen. I thought i'd have time before March, but they've moved the appointment forward (obviously not quite as busy as they led me to believe i guess) out of the blue and now i can't do anything to prove my case. That seems a bit underhand to me. Thanks anyway.

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For future reference or for anyone reading this, if the tribunal date comes too soon, before evidence you're waiting for, you can write to the tribunal service and ask for a postponement to a later date to allow time to gather evidence. They don't have to say yes, but given enough notice they usually agree. I know it doesn't help now, sorry.

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If you've already chosen a paper hearing, they don't have to tell you when they're going to hear the case. I had assumed you chose not to attend an oral hearing - not chosen a paper hearing from the outset. Unfortunately there's not really any more advice I can offer.

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In another discussion you mentioned it takes a couple of weeks to close the claim down. What exactly happens? All i have is a letter saying that the tribunal upholds the original decision and that i'm not entitled to esa from october (hence the debt concern - I don' thave 800 quid to spare, or at all!), there's no mention of what happens now. The letter is dated yesterday so I'm assuming money will cease from yesterday then. Is that not the case? I haven't heard anything from the ESA peopel themselves. It's impossible to plan financially and make any kind of decision long term on ESA; the amount you get is so little and the constant threat of decisions that can stop your benefit (medicals and appeals etc) that can be made anytime are just ridiculous. How anyone can think this is the easy life, I don't know.

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Wishface

 

YOU WILL NOT HAVE TO PAY ANYTHING BACK!

 

Now what next?

 

1, get your evidence bank statements etc together and fill in a form for your LHA/CT benefits because payments will be suspended as soon as the council here about it.

 

2, Contact Dial or MIND to see if they can offer you some advice on what to do next.

 

3, find help somewhere see 2 or there's a website http://www.nomorepanic.co.uk/ see if they can suggest any where.

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Thanks for the replies. I've just spoken to the tribunal people (well, their call centre operators) and they say too late. I could have asked to attend, changing my mind. But given that the decision was made with no warning it's too late. I was initially told that would happen in March. I was told the office dealing with it was Cardiff (it was Bristol). I wasn't comfortable attending and getting to cardiff was out of the question. Bristol is another matter. This all seems unfair to me. The CAB are going to get back in touch with me. It's hard getting hold of them because i don't live anywhere near a branch out in the sticks.

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There's not much you can do about the Tribunal Ruling but you should ask for a Statement of Reasons as to why they turned down your appeal.

 

You should also throw a SAR (Subject Access Request) at the DWP and get everything they have on your claim.

 

Once they arrive look through them to check for accuracy, procedures have been followed and digest them to see how you can improve your answers/evidence if you want to give it another shot.

 

It's also worth have a look through the Tribunal Service decisions catalouge to get a better understanding of what exactly works and what doesn't.

 

Here's a starter for 10 http://www.osscsc.gov.uk/Aspx/view.aspx?id=3095

 

I'll add to this as well

 

For future reference, not attending the appeal is the worst thing you can do as for medically related claims - esa, incap, dla etc, very few appeals are succesful if the appellant doesn't attend. I know its hard, but if you have an appeal in future, you need to try and attend.

 

With the 6 month rule (as it stands) even if you have no intention of going to the tribunal you have to opt for an Oral hearing.

 

1, it gives you time to gather evidence

 

2, The DWP are going through every ESA appeal just before the tribunal due date and doing thorough reconsiderations and over turning many decisions.

 

3, with current time scales for them being heard in all probability by the time it gets round to it the 6 months will be up and you can re-apply straight away.

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New question: Just received a tax document from the ESA people as per no longer being on ESA which lists the date the claim ends (afaict) as the 14/1 (last friday). I've heard nothing regarding the actual cessation of the benefit even though I rang them on monday. My benefit has been paid up to today (which is, or would have been, the correct day) as the payment was issued on tuesday/wednesday to go into the bank in time. Obviously the payment went through before the ESA people were told to stop paying me. My question is: can they ask for the money from the 15-21st back given that i've already been paid (and would quite like to keep it as I'm going to need it). What can I do?

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I need to know if the DWP can legimitately ask for me to repay a week's worth of ESA having stopped my claim on the 14th (as far as I can tell) but i've been paid up to the 21st (which is the normal payment date). They haven't written to tell me this, only to tell me about the tax status and send a p45. The payment would have gone through on tuesday which, presumably, is before they were notifed to close the claim down (following a tribunal decision regarding my appeal, which failed). I don't really know where I stand. Thanks.

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10 years of work in the benefits sector. Come back to us if they request it back, and we'll tell you what to write back to them. In the meantime we cannot help you with your worries about what might be. Even if they request it - legally you don't have to pay it. Show the links in which this has happened in your situation - I'm always eager to learn of others differing experiences!

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The DWP changing or not doesn't matter, they must follow benefit law. You appear to question all the advice you are given, but suggesting you've found contrary information on google, just to get reassurance isn't good, and if you are unable to have faith in the advice given here freely, by myself or others, then maybe it is best to find an adviser you can trust. Confirming the advice you get on an internet site is wise, so please do.

 

Unfortunately, I will be unable to assist you further.

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The DWP changing or not doesn't matter, they must follow benefit law. You appear to question all the advice you are given, but suggesting you've found contrary information on google, just to get reassurance isn't good, and if you are unable to have faith in the advice given here freely, by myself or others, then maybe it is best to find an adviser you can trust. Confirming the advice you get on an internet site is wise, so please do.

 

Unfortunately, I will be unable to assist you further.

 

I know how you feel, Leemack. That's why I haven't said anything since November. I think wishface is playing games with us.

 

Wishface, try the DWP website, they have a lot of technical guides for advisers and others. All the pubications will show which piece of legislation they're quoting, I imagine, and then you can google it.

 

HB

Illegitimi non carborundum

 

 

 

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