Apple Store - All Sales Are Final - Advice Please!

[sarumane]

Hi All

 

I purchased an application (app) from the apple store (downloaded through my iPhone)and it doesn't work. I also have a charge for an in-game purchase from a different app I know I didn't make and no-one else has access to my phone. My phone is password protected.

 

I emailed them and they said all purchases are final.

 

I know there are different consumer rules about software but surely this is different. Ok, I buy a game for my PC and it's too old to run it - my fault. But buying from a closed store, software products designed specifically for my hardware - c'mon consumer law.

 

Can I argue that 'all purchases are final' is an unfair term and condition in the sale of the item. I really think these guys need challenged. Can anyone help?

 

Thanks

 

saru

[buzby]

What is the App? I donlt think I d/l anything that hasn't worked - and what did the developers of the app say (your first port of call).

[sarumane]

Hi All

 

I emailed them through:

 

http://www.apple.com/uk/support/itunes/contact.html

 

they responded and said no. I asked if they wanted a test case in court about whether the term was unfair. They said they would refund me as a goodwill gesture.

 

Regards

 

saru

[cirian75]

Apple would not want a test case, would be a whole can of worms

 

 

Google Android competitor

the android market gives you 15 minutes to test after downloads check if it works/is any good etc, uninstall with 15 minutes = refund

 

not so the apple app store