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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sparklydayz v The Woolwich


sparklydayz
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I have received my list of charges from the Woolwich but have a couple of queries. Am I right in assuming that types, RC, UC and QC, shown on the list of charges are what goes in the "Detail of Penalty" column on the spreadsheet? Also, There are 3 small charges for £3, £6 and £9 pounds. Should I include these are are they so small they are probably justified?

I know these seem petty but I`m so worried 1`ll do something wrong and it will all go pear-shaped! Any advice much appreciated.

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Guest Mumofthreeboys

Hi there, on the spreadsheet just enter the details that will make it easy for you to identify what the penalty was for e.g. returned DD, or returned cheque, etc.

 

As regards, the smaller charges, what does it say on your statements these are for??

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Thanks Mumofthreeboys for the info. You seem to have been very successful with your claims. Well done!

I can`t answer your question until Thursday as I`ve left my charges list at work and can`t remember offhand. (Well it was very hot today)

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I think you will find the small charges you refer to are unauthorised overdraft fees which are charged at a daily rate of £3.00. I certainly included them in my claim and I would have thought you should too as you will probably find you went over your overdraft when they charged you there other fees. (Well that was certainly the case with my account)

 

Good luck!

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  • 4 weeks later...

I have just returned from 2 weks holiday to find a reply to my preliminary letter to the Woolwich claiming £1165.50. They have offered me £585.00 as a gesture of goodwill and without any admissions as to the basis of my complaint etc. I will now go on to the next step (as soon as I`ve checked the guidance) and see what happens.

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I am sending a letter to accept the Woolwich offer of a £585 as an interim payment and saying I will still be pursuing my claim for the balance. I can`t work out whether after I get their reply saying that was their final offer I should send an LBA letter and then make a court claim or make a court claim straight away. I have read the FAQs but I`m not sure.

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You should stick to the timetable you have set. Send the LBA 14 days after the preliminary letter, then commence court claim 14 days after the LBA unless they settle for 100% in the meantime

 

Good luck

Preliminary Letter sent to Woolwich 05/06

LBA sent 19/06

Court claim filed 04/07 : Total £824.75

Acknowledgement of Service 27/07

Defence received 08/08

AQ filed 11/08

Barclays AQ filed 05/09

Hearing date 20/12

SETTLED IN FULL £840.49: 14/12/06

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  • 3 weeks later...

Claimant has account (A/C No) with Defendant from (Date a/c opened)conducted on their standard terms and conditions. Claimant is claiming the return of (£0.00 = amount of charges claimed) taken by Defendant in charges over (X) years. The Defendant's charges are a disproportionate penalty and therefore unenforceable as they are contrary to common law. They are also invalid under the Unfair Contracts Terms Act 1977 s.4 and under the Unfair Terms in Consumer Contracts Regulations 1999.Para.8 and sch.2.1.e.

In the event that the charges are not a penalty they are unreasonable within the meaning of the Supply of Goods and Services Act 1982 s.15. Defendant has declined justification of charges despite repeated requests. Claimant claims interest under Sec.69 of the County Courts Act 1984 at a rate of 8% a year from(Date of 1st charge) to (Date of filing claim) of (£0.00 =The interest in the 8% spreadsheet calculation) and also interest at same rate up to the date of judgment or earlier payment at a daily rate of (£0.00p = Amount of charges claimed x 0.00022).

If using online court just copy and paste the above and fill it in.

  • Confused 1

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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  • 2 weeks later...
  • 4 weeks later...
  • 2 weeks later...

Yesterday received Notice of Allocation to the Small Claims court (preliminary hearing) notice.

 

"Before the claim is listed for hearing the judge has porederd that a preliminary hearing should take place because:

special directions are needed in this claim to prepare for the final hearing which the judge would prefer to explain to you in person"

 

As the date - 25th January - was one I had said in my AQ I wasn`t available for I phoned the court as I thought they`d made a mistake. I was told that because there were so many of this type of case with this defendant the judge wanted to deal with them all on the same day. I `ll have to write in and see if the judge will give me another date.

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  • 2 weeks later...
  • 2 months later...

Grateful for some advice please.

I thought I would try phoning to see if Woolwich would settle as the date of my preliminary hearing - 22nd February - is getting closer. Is the claim number th same ase the court number? I think I need to quote this when I phone.

 

Thanks

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  • 2 weeks later...

Got home from work tonight to find a letter from the Woolwich offering full settlement, despite the fact they "consider my claim lacks merit and it would fail".

I`m not sure if my £100 court costs is included as all most of my paperwork is at work.

Not sure if it`s worth persuing anyway as there`s a sentence at the end of the letter that says "Should you decide to reject this offer, then we reserve the right to disclose this letter to the court"

Anyway donation on the way as soon as the money is in my account.

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  • 2 weeks later...

Funny you should asy that. It`s MBNA. Isent them a data protection request and they replied blah blah terms and conditions blah blah we are going to close your account. As I had just made a balance transfer which I couldn`t repay I couldn`t continue but I can now transfer to another card so here we go again!

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