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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Game of Marbles...

findingthecheese

By findingthecheese
in HFC (Household)

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  • 4 weeks later...
findingthecheese

findingthecheese

Posted
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Posted

Hi everyone!

 

A very quick update (don't have a home pc at the mo').

 

Marbles have chosen to respond, but their response has left me stumped...

 

They've basically chosen to ignore PriorityOne's excellent tome completely :| and to cut a long story short, they've told me they've done what they can, that's their final response and to make a formal complaint to the Ombudsman.

 

I don't have their letter with me today, but will try and post it up tomorrow. Maybe it will make sense to the more 'seasoned' Caggers amongst us!

 

Needless to say, I haven't responded...yet.

 

Ah well, back to the grind stone.:wink:

 

ftc.

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findingthecheese

findingthecheese

Posted
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Posted

p.s. is it a new 'fad' to print all correspondence on a blank sheet of cheap A4 paper that contains no letter head or company details? Is this a ploy in case it ever goes to court (whereby they can claim that it wasn't written by them because it is not on official letter headed paper)? The letter looks like it's been run off on a home ink jet printer by a random member of the public!

 

Or am I being too suspicious...

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PriorityOne

PriorityOne

Posted
Posted

 

They've basically chosen to ignore PriorityOne's excellent tome completely :| and to cut a long story short, they've told me they've done what they can, that's their final response and to make a formal complaint to the Ombudsman.

 

 

This is quite common; rather than give a direct answer, some companies prefer to fob you off with an explanation that dances round the issues..... and then say they're not going to talk to you anymore.

 

Well, if they're not going to talk to you anymore..... how are they going to ask for payments? Wait for their next piece of drivel before responding....

 

p.s. is it a new 'fad' to print all correspondence on a blank sheet of cheap A4 paper that contains no letter head or company details? Is this a ploy in case it ever goes to court (whereby they can claim that it wasn't written by them because it is not on official letter headed paper)? The letter looks like it's been run off on a home ink jet printer by a random member of the public!

 

Or am I being too suspicious...

 

Strange.... :???:

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dpick

dpick

Posted
Posted

I would say you are at a standoff they have not answered your letter so I would just wait until they send you something that you have to answer, you only have to wait 6 years and it's statute barred, though I think you may receive some more drivel before then.

 

dpick

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findingthecheese

findingthecheese

Posted
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Posted

Good morning fellow Caggers!

 

Thank you all for your advice. I attach a copy of the letter from Samera Mahmood (Customer Relations) but as bbnb points out - ??? No letter head, official heading, nada!

 

Also Samera helpfully points out that ..."full details of the Ombudsman service was also enclosed in my previous letter." Really? Seeing as she has not previously written to me...it's like being in the twilight zone.

 

Oh well - happy reading guys! It'll take you all of 2 mins.:roll:

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findingthecheese

findingthecheese

Posted
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Posted

Computer says 'no'! Sorry won't allow me to attach pdf. I've re-typed below word for word (believe it or not)! :!:

 

Customer Relations

PO Box 761

Leeds

LS1 9JF

 

29 July 2011

 

Dear findingthecheese

 

Our reference...

Account number...

 

I am writing in response to your letter of 25 July 2011 regarding your credit card agreement and will respond to your concerns below.

 

In signing the credit card agreement, you gave their agreement and consent to the processing of their information. It is clear that by signing the agreeement, the customer agrees to their data being used as set out. This is also in compliance with the Data Protection Act. As a credit file is a true reflection of the conduct of an account, we have reported the conduct of the account accordingly.

 

The Consumer Credit Act 1974 gives people the right to see, a copy of the information a Credit Reference Agency holds about them. If your client/you want to see a copy of this information please write directly to the Credit Reference Agencies at the addresses below enclosing a cheque for £2 per agency made payable to Experian, Equifax or CallCredit Plc and providing the relevant agency with all their addresses over the last six years and any previous names together with their date of birth.

 

I can confirm that this represents the Bank's final response and regrettably having re-considered all aspects of your complaint there is nothing further I can add.

 

We will not enter into any further correspondence regarding this matter and as we have been unable to reach a mutual agreement, you could now refer your concerns to the Financial Ombudsman Services.

 

A leaflet providing full details of the Ombudsman service was also enclosed in my previous letter.

 

Yours sincerely

 

Samera Mahmood

Customer Relations

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  • 3 weeks later...
  • 2 months later...
findingthecheese

findingthecheese

Posted
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Posted

Hi folks!

 

A very quick update.

 

The phone calls continue (which I continue to ignore), and now Marbles have started applying interest to the balance (has now gone up by over £50 and that's just for this month). I've also received 2 threatening 'MAY' letters informing me that they 'may' set a DCA onto me and that they 'may' take me court. Marbles have also said that they intend to contact credit reference agencies and tell them what a naughty debtor I am.

 

I continue to ignore...

 

ftc.

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  • 9 months later...
findingthecheese

findingthecheese

Posted
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Posted

Hi fellow Caggers!

 

Another quick update.

 

Have received a letter from Lowell Portfolio I Ltd informing me that Marbles has "...assigned all of its respective rights, title and interest...".

 

It goes on to inform me that they will instruct Lowell Financial Ltd to contact me about paying.

 

Do I ignore or respond?

 

Thanks guys!

 

ftc.

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dx100uk

dx100uk

Posted
Posted

4 threads on same debt merged.

 

What does your CRA file say about this debt?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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dx100uk

dx100uk

Posted
Posted

so the debt is listed twice?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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dx100uk

dx100uk

Posted
Posted

then you need to complain to the cra's

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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