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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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upside-down ticket clamped windsor


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I was clamped because my ticket got turned over by the wind (which was still displayed on the dashboard, when I was clamped). Even showing the clampers the ticket they still demanded the payment of 180, before they released me.

 

I wrote a very short letter to the Parking Control Management , requesting my payment back, they replyed with a letter saying.

 

"It is neccessary that the ticket be displayed so that the details are visable to the operatives. On this occasion the ticket was upside-down; therefor the operatives were unable to cheek if the ticket was valid. The conditions for parking state that when a driver parks there, they agree to pay a fee and to display the proof that payment has been made - The Ticket. Unfortunatley, you failed to abide be these conditions when the ticket was incorrectly displayed and the validity of the ticket could no be ascertained; therefore, your vehicle was liable to be immobilised."

 

What else can I do to have my monies returned to me, as I paid the fee for parking, and a valid ticket was displayed evern if upside-down.

 

Is the number serial number on the ticket just sequencial or time related?

 

Any Advise appriciated

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Numbers are sequential. Even so, I doubt there's any dispute over whether you held a valid ticket - the issue is that it was not displayed correctly. You have already shown that you had a valid ticket, so the meaning of the serial number is of no consequence.

 

I used to work in the system and I can't tell you how many times I came across the claim that tickets were turned over or blown onto the floor by the wind - or a gust caused by the closing of the car door (as if!). It just won't convince anyone, and that is a weakness in your appeal. As to where you go from here, I don't know. Technicality on the PCN maybe?

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The ticket was not correctly displayed so you got clamped and then paid, they are not going to give you your money back. The only option is to sue them which would require some basis such as lack of signage. Writting asking for mitigation to be considered is just the waste of a stamp.

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The only option is to sue them which would require some basis such as lack of signage. Writting asking for mitigation to be considered is just the waste of a stamp.

 

I'd go for suing them and the landowner for lack of consent to clamping and lack of trespass.

 

You weren't trespassing because you had paid for the service of parking, and you did not consent to being clamped in my view because you did not purposely place your receipt upside down.

 

Have a look at Vine vs Walham Forest.

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Can we assume that neither did you as nowhere did the OP mention it was private or council land? If yu cna highlight that to me I will offer an apology. There is a mention of the cowboy company but sometimes they are contracted to the council so we do not know if it is a Parking or Penalty Charge Notice.

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Can we assume that neither did you as nowhere did the OP mention it was private or council land? If yu cna highlight that to me I will offer an apology. There is a mention of the cowboy company but sometimes they are contracted to the council so we do not know if it is a Parking or Penalty Charge Notice.

 

I did read the thread fully and as the OP clearly states he received neither an invoice or a PCN he was clamped. If he was clamped by the Council you should be fully aware that you cannot pay to have the clamp removed whilst still in the car park so that rules out the possibility of it being a PCN doesn't it?

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I'd go for suing them and the landowner for lack of consent to clamping and lack of trespass.

 

You weren't trespassing because you had paid for the service of parking, and you did not consent to being clamped in my view because you did not purposely place your receipt upside down.

 

Have a look at Vine vs Walham Forest.

 

To play devil's advocate, I would argue that whether or not the ticket was left upside down is neither here nor there.

 

Unless the terms and conditions of parking state that some form of intent is required (which I doubt they do), the fact that the ticket was left upside down by some sort of accident is not relevant. The fact is that the ticket was upside down, this contravened the T&Cs and as a result it could be easily argued that the OP was therefore trespassing.

 

Should the OP take the matter to County Court, that is what I can see the other side arguing.

 

On a more helpful note, should the OP wish to view the case which Al27 referred to, Look for Vine v Waltham Forest :)

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Unless the terms and conditions of parking state that some form of intent is required (which I doubt they do), the fact that the ticket was left upside down by some sort of accident is not relevant. The fact is that the ticket was upside down, this contravened the T&Cs and as a result it could be easily argued that the OP was therefore trespassing.

 

I disagree. Was the OP trespassing? No - he had written permission to park, which was the result of a valid contractual transaction.

 

So, we have to look at consent. In which case I would say that intent is a major factor, and again we come back to Vine vs Waltham Forest.

 

It's a little more complicated because there is an intertwining tort and contract issue, and there are plenty of unsympathetic county court judges out there, but I think the arguments are there as a basis to sue to landowner.

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Thank you every one for your advise.

 

Why cant they just say "Show us your ticket and we will release it with a small charge, or none at all, as they took a picture of the serial number on the ticket, so they would beable to identify the correct ticket.

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  • 1 month later...
Numbers are sequential. Even so, I doubt there's any dispute over whether you held a valid ticket - the issue is that it was not displayed correctly. You have already shown that you had a valid ticket, so the meaning of the serial number is of no consequence.

 

I used to work in the system and I can't tell you how many times I came across the claim that tickets were turned over or blown onto the floor by the wind - or a gust caused by the closing of the car door (as if!). It just won't convince anyone, and that is a weakness in your appeal. As to where you go from here, I don't know. Technicality on the PCN maybe?

 

I placed a ticket on my dashboard only yesterday slammed the door and the ticket moved with the draft so it can happen, I only noticed it as it has happened before but luckily I got away with it, so always look out now whilst closing the doors.

I have no legal training, any knowledge I have has come from this forum, and my own experiences. Always balance up any advice you get with your own common sense.

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